Primrose Garten Reviews 

They don’t reply to emails. Totally ignore requests on where my order is.

I ordered plants on 30 March and was told up to 10 day delivery time. The money went out of my account on 31 March. 10 days later, no plants but a generic email to all customers saying delivery could be up to 2 weeks late. 2 weeks later - nothing. I contacted customer services several times to find out what was going on. On 4 May I asked for my complaint to be escalated. Within in an hour I received another generic/non-personalised email telling me that my order was cancelled and I would hear about a refund within 8 working days. One of my items did actually arrive, but was sent to the wrong address (the address on the invoice was correct but the address on the label was incorrect). It is now 9 working days later and despite contacting the company again, I have not received any indication that my refund is being processed. They have had my money since 31 March. These are difficult times, but some transparency is needed. If they can't fulfil orders, they shouldn't be taking them. All other on-line gardening suppliers are limiting the number of orders they take so they can still provide good customer service. Not Primrose - they are just plain greedy. Use another company, don't use Primrose

Plz don't trust this site they are fake people and never answer i bought plants from them and they never respond me nor my mails its been 2 months now nor they refund my money back plz be aware of them they will not send the item and take your money...

Can't really add much to most other reviews on this bunch of bandits.

Take your money, don't send the goods and completely ignore you.

Order no, 5185897

Should be no stars
Ordered 2 large planters(over £91) money taken straight away, next email claims they cancelled order as no stock and refund could take 8 days ! Nearly 2 weeks later and NO REFUND, NO COMMUNICATION!! This is disgusting stealing customers money in these difficult times.
Very angry.

Ordered on the 14th April £68.96 of plants . Taken immediately from my bank . Then 4 generic emails over the last month advising two week delay . Have e mailed 3 times and even filled the cancellation form and sent it twice . Absolutely NO communication from this company. Customers are bank rolling this company , keeping the company going during Covid 19. I will never buy from these again and as I see on previous reviews it appears many share the same opinion . The telephone staff will be working from home, so it doesn’t wash with me that they cannot at least reply once with a specific update to MY plant order . Why did primrose take al these orders if they knew they couldn’t fulfill them and then go silent on all their customers hoping we all go away ! I have had an order from a large nationwide Wyevale garden centre so why are primrose failing ?? I have a feeling my plants might start arriving when the garden centres open this week . My next step is to open a claim Via GOV.UK and make a small claims court application.

Whilst I ordered 3 items about 3 weeks ago, and I contacted them once by email to try to find the delivery date, I received no replies and was rather concerned for a time, I believed that I would eventually receive my order although I was rather put off by some of the reviews I read.
But today at approximately 8.30 am a knock came on the door and two large parcels were received and I am very pleased to report that they were healthy plants, a lovely Lily and a bulrush with strong growth on both of them.
They are now residing in my pond and getting used to being in their new home along with the five oxygenating plants also received in excellent condition.
I am extrremely pleased with them they were well parceled up, carefully placed in plastic bags, with newspapers under the baskets in which they have been grown, to ensure no damage or leakage to the outer parcelling.. They are lovely and I would recommend Primrose Garden to anyone, just have a little patience and it will be rewarded with lovely plants and/or flowers.

Ordered A grape vine on 08/04/2020 and since had no response to my numerous enquiries very poor customer service obviously lost my money will not and would advise other people not to use them again .

I have posted a negative review last week and asked for my order (5061738) to be cancelled. Miraculously some part of the order appeared but I am still waiting for the the remainder to arrive. Again NO response from the customer services , NO updates , NO tracking reference. It is appalling that you have to post a grumpy review to get any response from this company. One thing is certain - never ever to be used or trusted .

Ordered cherry tree 30/3/20. No delivery yet. Company dont reply to emails or request for refund. Will never use this company again. Will try refund from paypal.

Placed an order 7th April and still haven't received it, tried contacting them and not answering my emails

Awful service.
No goods have arrived after 5 weeks and no communication.

Would give a zero star review if it was possible.
Placed order on the 6th April for a glazed bird bath £42.99. Money taken same day. Not received the item or indeed any reply to the three e mails, social media posts or direct messages.
The company are still taking orders and money despite not processing existing orders.
Check Facebook before ordering. You will see how terrible the company practice is.
AVOID !!

I ordered vegetable plants total £53:95
16/03 on the 7/04 i recieved one small box with potato seeds, contactless delivery one small box left on the doorstep, but no more of my order has ever arrived contacted them over and over still nothing, beware folks

Wish like many others that I had read the reviews. I ordered from Primrose around 3 weeks ago, received one item from my order and no response to my emails. Extremely poor service and feel it is unlikely that the order will arrive. Suggest you contact your customers Primrose, it’s a difficult time for everyone, don’t destroy whatever business you do have!

I just wish I'd read Trustpilot before sending this company money for plants and equipment I've never received. No reply to e-mails. No phone. Is it a scam or simply a very poorly run business?

Only reason i gave 1 star is review wont work without a star.
I just wish i had read reviews before making a order. This company dos nothing but tell lies.i stupidly ordered 2 trees with next day delivery. This didnt happen so got my next dsy money bavk. After 4 days of telephone calls i still was told having problems with there suppliers and cannot promise when i will get them. Constantly asking for a call back which was promised but never happened so I cancelled my order. To my surprise apparently 10.15 days for a refund.
This company should have a health
warning on them. Disgusting service.

I wish I had read the reviews. I purchased a marquee and I have it in writing on email that it would be delivered within 3-5 working days. We are now on day 9 and still no sign of it despite numerous calls to Primrose. No one can actually give a straight answer.

The whole set up is shambolic, to even get to speak to someone takes forever. On my last call I was transferred no less than 6 times!!

AVOID this company.

Great products, quick delivery

Like another customer I don't generally write reviews but myorder should have been delivered 24th May 2019. The order was placed on 23rd May for next day delivery, payment made for that service and the money taken from my account, £614. I emailed and was told they'd revert to me but didn't. I telephoned on 28th May, as the goods still hadn't arrived. I got through to a customer service operative who place my call on hold while they went to investigate what may have happened to my order. I was kept on hold for 40 minutes and then the line went dead at 17:00 and no-one returned my call either then or subsequently.

I have called again and received the engaged signal but the auto-message advised that to use the call -back facility to dial "5". This I did, only to receive an automated response to say that call-back was not available on that number! What is going on with this company? Today being 4th June I shall contact trading standards requesting they investigate these exceptionally poor practices and I contend obtaining payment by false pretences.