Plant condition looks excellent as was the packaging. Only time will tell me the quality of the blooms. So as of now it's four stars optimistically becoming five next year!
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Delivery communication could have been a little better from yourselves but the plants arrived and were nice and healthy looking.
Excellent product acceptable delivery time.
The order was dispatched and received a few days after order. I was somewhat disappointed in the size (small) of the poenie given the cost. Some of the potting compost was in the bottom of the box and... See more
Company details
- #49 of 49 best companies in Nursery
Written by the company
Primrose Hall Peonies is an RHS Chelsea Flower Show gold medal award-winning British specialist peony nursery and we hold the Plant Heritage National Collection for unusual Intersectional or Itoh peony varieties. We currently stock the largest selection of rare and extremely collectable peonies for sale in the UK from herbaceous to tree and patio to Itoh, we are growing them all. Our peonies are sold at flowering maturity.
Contact info
Dingley Dell, Toddington Road, MK455AH, Westoning, United Kingdom
- https://primrosehallpeonies.co.uk/contact-us/
- primrosehallpeonies.co.uk
3.5
Average
692 reviews
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Plant delivered when advised it would
Plant delivered when advised it would, in good condition unlike other garden companies that I have dealt with in past. I would certainly deal with your company again
4 November 2023
Reply from primrosehallpeonies.co.uk
Thank you for your review! We pride ourselves in delivery healthy strong peony plants and love customers to return and choose from our wide range of peony plants. 😊
No communication following missing delivery
Ordered 2 peonies. Only 1 delivered. Tried to ring - no answer. Emailed using website info- no response. Dreadful service. Avoid.
Update- company apologised with reasonable explanation and sent another. Thank you.
10 October 2023
Reply from primrosehallpeonies.co.uk
Sent in November 2023
Dear Andrea,
Thank you for sending in the correct name and order number as we would not have known who Anna Greenly was as the order is Andrea Green.
I have checked our records and I did reply to you on the 18th October – copy of the email was as follows:
Dear Andrea,
Sorry that only one Bowl of Beauty was sent – I have notified the nursery manager to send another one to you on the 23rd October.
Enjoy your cruise and we apologize again.
Kind regards
Caron
Reply from primrosehallpeonies.co.uk
Thank you so much for your review. We are thrilled that you are happy with your plants , it really does make the nursery team's day . Enjoy your peonies.
Wonderful quality plants
Wonderful quality plants, securely packed and swiftly despatched. Thanks so much!
6 September 2023
Reply from primrosehallpeonies.co.uk
Thank you so much for your review we are so glad to hear your plants arrived safely and are looking good. Enjoy your new peonies, wishing you many years of happy peony growing ahead.
Many thanks
Wow what a great service
Wow ! What a great service. Plants arrived v quickly. Extremely well packaged and super healthy plants. Definitely recommend
31 August 2023
Reply from primrosehallpeonies.co.uk
Thank you so much for your review we are so glad to hear your plants arrived safely. Enjoy your new peonies, wishing you many years of happy peony growing ahead.
Many thanks
Excellent service
Very quick delivery
Plant was well grown and packed so it arrived in great condition
5 September 2023
Reply from primrosehallpeonies.co.uk
Thank you your review - when we can send them out quickly we do and we appreciate the feedback you have given.
Easy ordering and lots of choice
Bought for my daughter for her birthday - lots of choice and easy ordering and delivery. When it arrived it had a few brown leaves but hopefully it will be fine!
22 August 2023
Reply from primrosehallpeonies.co.uk
Thank you for your review. We love it when people buy our peony plants as gifts. All the peony plants will have a few brown leaves at least now in September as Peony season is over and the plants die back down - some completely! This is how they should be though and we hope your daughter enjoys her peony plant for many years!
Peonies were well packed
Peonies were well packed, but obviously, are dying back for the autumn. Hope they’ll be back next year. Very prompt delivery.😀
29 August 2023
Reply from primrosehallpeonies.co.uk
Thank you so much for your review we are so glad to hear your plants arrived safely and are looking good. Yes they will die back now in September as they should be but will give you many years of lovely peonies.Enjoy your new peonies!
The quality of the plants when they…
The quality of the plants when they arrived. the website and the ease of use. Overall a good experience.
30 August 2023
Reply from primrosehallpeonies.co.uk
Thank you - we appreciate your feedback and that they plants arrived safe and you are happy with them 😊
Prompt service
Prompt service, plants delivered safely and with care. This is the second time that I have used this nursery!
29 August 2023
Reply from primrosehallpeonies.co.uk
Welcome back! We love returning customers and so happy that you are pleased with our service and plants.
Reply from primrosehallpeonies.co.uk
We rely on DPD and are annoyed when a box is damaged but pleased that you plant is ok and that you have returned as a customer to buy three more peony plants. We really do appreciate this and hope that your plants are establishing well in your garden.
Good experience as needed summer feed…
Good experience as needed summer feed for peonies
9 August 2023
Reply from primrosehallpeonies.co.uk
We could not agree more! Thank you for your lovely review!
Poor Service
Waited nearly two years for the plant, which I didn't get in the end, sent alternatives.
Communication was poor, hard to contact via phone and emails, poor service. Would not be recommending Primrose Hall Peonies to my friends. May buy from the company at shows.
KB
9 August 2023
Reply from primrosehallpeonies.co.uk
Dear Keith I know that we have emailed you but wanted to post a reply on here too. It was extremely disappointing for us too to loose all our TREE peonies last year due to being forced to use peat free compost which meant that non of our Tree Peonies survived.
We are pleased that we were able to send you alternatives
Reply from primrosehallpeonies.co.uk
Thank you so much for your review we are so glad to hear your plant arrived safely . Enjoy your new peony plant, wishing you many years of happy peony growing ahead.
Many thanks
Reply from primrosehallpeonies.co.uk
Thank you we hope your peony plants give you years of beautiful flowers. We really do appreciate such lovely feedback.
Don't buy your peonies from this company
Only 2 out of 4 plants arrived and were small and badly potted. No phone contact possible as they don't accept calls. I was promised the other 2 plants last week and they didn't arrive so was told that "management" was looking into it. No further response. I wanted these peonies for a cut flower bed on my allotment but doubt anything will flower for at least 2 years. Customer service appalling and goods NOT as described on the website.
18 June 2023
Reply from primrosehallpeonies.co.uk
This was our reply in July 2023
Good morning.
Thank you for your reply.
Please do sign up for our 2 year guarantee, found on our website. If your peonies should fail to perform we would replace them under the terms and conditions of our guarantee. We are confident that following the care guide instructions your peonies will be absolutely fine. You can expect your peonies to reach their full height and spread within 5 years as explained on our website.
Regarding the delay with dpd, the missing peonies did not return to us in a timely manner, I can only apologise for this. It was not in our control. The experience you have had is not what we expect for our customers.
We do hope you enjoy your new peonies.
Kind Regards
Customer Service Team
Great Service
Product was beautiful, and really healthy.
There was a slight problem with the delivery but it was quickly rectified
I would happily recommend Primrose Hall Peonies
19 June 2023
Reply from primrosehallpeonies.co.uk
We are sorry if you experienced any problem with the DPD delivery but glad that you are happy with our beautiful plants.
Received a twig for £28
19 June 2023
Helpful and prompt service
19 June 2023
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