primrosehallpeonies.co.uk Reviews 

693
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the excellent condition and health of the plants received, often noting the careful and robust packaging. Many appreciate the wide selection of products and the overall quality provided, with some finding it easy to source unusual varieties from the nursery. However, some customers experienced significant issues with customer service, reporting unresponsiveness, unanswered communications, and difficulty reaching support. Delivery was also a concern for some, with reports of delayed dispatch, long waiting times, or items arriving damaged or incorrect, despite some paying for faster options. Conversely, a small portion of people praised specific customer service interactions and timely deliveries.

What people talk about most

Product

Consumers generally express satisfaction with the product, often highlighting the healthy and beautiful... See more

Quality

Customers had positive experiences with quality, consistently reporting that plants arrived healthy,... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising swift delivery and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some finding the ordering process easy and... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers reporting excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Plant condition looks excellent as was the packaging. Only time will tell me the quality of the blooms. So as of now it's four stars optimistically becoming five next year!

Rated 4 out of 5 stars

Delivery communication could have been a little better from yourselves but the plants arrived and were nice and healthy looking.

Rated 4 out of 5 stars

The order was dispatched and received a few days after order. I was somewhat disappointed in the size (small) of the poenie given the cost. Some of the potting compost was in the bottom of the box and... See more


Company details

  1. #49 of 49 best companies in Nursery

Written by the company

Primrose Hall Peonies is an RHS Chelsea Flower Show gold medal award-winning British specialist peony nursery and we hold the Plant Heritage National Collection for unusual Intersectional or Itoh peony varieties. We currently stock the largest selection of rare and extremely collectable peonies for sale in the UK from herbaceous to tree and patio to Itoh, we are growing them all. Our peonies are sold at flowering maturity.


Contact info

3.5

Average

TrustScore 3.5 out of 5

693 reviews

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3.5

All reviews

(693)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great choice!

Great choice of peonies to choose from. Promptly delivered. Sister delighted with gift. Sweet 16 was the nearest we could get to 60....ofcourse she's delighted!

18 June 2023
Rated 1 out of 5 stars

disappointed

Really disappointed in quality of plants. Customer service still haven’t responded.

24 May 2023
Rated 5 out of 5 stars

Brilliant service

My friend received the peony as ordered and beautifully and securely packed. Better still, she tells me it has 3 buds on it. Thank you so much I am delighted with the service.
Do you deliver to Ireland?
Lesley
Sorry I can’t attach a picture of your peony in its new home

25 May 2023
primrosehallpeonies.co.uk logo

Reply from primrosehallpeonies.co.uk

Thank you for you lovely review! We are so please your friend is happy with our peony plant. Unfortunately we do not ship to Ireland at the moment but hope to soon.

Rated 5 out of 5 stars

'Bridal Gown' peony

Purchased a 'Bridal Gown' peony for our daughter and son-in-law's first wedding anniversary as she had white peonies for her bouquet when celebrating her wedding in the south of France last May. We opted for the gift wrapping service and had the plant sent to their address in the Cotswolds. Although we have not yet seen the plant ourselves, they were absolutely delighted with it.....even our son-in-law said it was beautiful! It arrived much more quickly than we had expected and already had one large bud on it. Would highly recommend

17 May 2023
Rated 5 out of 5 stars

Very impressive

Excellent website with great choice of peony and sound advice about each one. Prices reflect excellent quality of plants which arrived quickly and were well packed. The peony I bought last year are thriving and full of buds. And I am very pleased with the plants I have bought this year.

25 April 2023
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Reply from primrosehallpeonies.co.uk

Thank you so much for taking the time to share your review. We are thrilled to hear you are pleased with your plants and that they have flowered for you. Our team nurture our peonies to flowering maturity so it’s always lovely to know they have flowered for you in your own garden and are doing their job nicely. Wishing you many more decades of wonderful peony blooms.
The PHP Team

Rated 5 out of 5 stars

Happy healthy peony

I ordered a fabulous peony and it was delivered in excellent packing allowing the plant space to breathe etc. The plant itself was such a healthy and good looking plant and is now looking good and happy in my garden. I would definitely buy from this supplier again!

24 April 2023
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Reply from primrosehallpeonies.co.uk

Thank you so much for taking the time to leave a review for us. We are thrilled that you are happy with your plants and they are growing well in your garden, it really does make the nursery team's day when they hear the plants they have grown are thriving in their new homes. Enjoy your peonies.
Many thanks
The PHP Team

Rated 5 out of 5 stars

Beautifully illustrated

Beautifully illustrated and full of the sort of information that I have always wanted to know (but never known who to ask). I shall look forward to taking better care of my peonies from now on!

14 March 2023
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Reply from primrosehallpeonies.co.uk

Thank you Marion for your great review on the new Peony Book, "My Love Affair with Peonies" by Alec White. It is true that it is packed with stunning photographs and lots of information that is both great to gardeners and just people who love peonies. 😊

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