Princessdressworld Reviews 

I paid extra for express shipping and it still hasn’t shipped. When I inquire about a refund or what is taking so long I get computer generated responses and when I call the number it rings twice and then tells me the user is busy. I wish I had checked reviews before ordering, it would seem I’m out $70 now. This place is a joke.

I’d give 0 stars if I could. I got an octopod for my Daughter and when it came the sound function was in a different language. When I asked for a refund or an exchange a string of very rude customer service staff told me that as it wasn’t advertised with sound they wouldn’t help me. This was a Christmas gift for my Daughter and she cried. Horrible company. Do not buy from them. I am a single parent and don’t have much money for many gifts and I explained as such to them. Just horrible. Please don’t waste your money.

They rip you off. I paid for an item Dec 10. Not here yet. I keep getting the run around. Bottom line don't buy from them. They take your money and you get nothing.

I would give them a rating of 0 if possible. I bought an octopod from them and it had no sound. IT was 6 weeks late and when I mentioned all this...basically answer was tough!!!
They are a rip offf

This company does not deliver what they advertise. I bought two Roblox-pack that should include codes. I got som fake-figures and no codes. At first they answered on my emails, but not anymore. I have realised that I will not get my money back and no codes. I hope this can prevent someone from geting scamed.

Didn't get bing bunny.. Instead I got hundreds of spring bars for no need? I didn't order that sh**it.. I will contact the police..

Absolute joke of a company. Number one they sell you fake funkos (shame on me) but worst part of it they will send you emails when you have to ask for a replacement saying they sent a message to the warehouse and will never get back to you. I waited 4 damn months and still waiting for a answer or a refund. People like this should rot

LOL Big Surprise Limited Edition Gold: Fake!

Dopo più di un mese d’attesa, riceviamo in una confezione apparentemente originale, un prodotto falso e di pessima qualità. Faccio notare che il prezzo pagato (>100 USD) era assolutamente in linea con il prodotto originale.

Controparte vergognosa. State alla larga da questo venditore, frode certa.

Ho appena inviato un reclamo con la richiesta di immediato refund. E’ una chance per loro di dimostrare che si è trattato di un incidente fuori dal loro controllo. Sara mia cura aggiornare la recensione in caso di sviluppi.

After more than 1 month, we’ve just received a poor quality fake product. The box was apparently genuine, the content definitely a fake. It’s worth to mention that we paid the full price (>100 USD) with no intention to make the deal of life.

This counterparty is simply a shame. Stay away from them.

I’ve just sent a formal complaint and requested immediate refund. It’s a chance for them to prove it was an incident...we’ll see.

DAMAGED + FAKE ITEMS

Ordered a John Wick 2 Mafex Action Figure for my mate for Christmas, after not initially realizing that I was actually ordering from China. To their credit it arrived less than a week later so they were surprisingly fast but everything else was a fail.
The £50+ collectible figure I ordered arrived with no bubble wrap or any other kind of protection besides an unpadded envelope. As such, the figures box was badly dented and torn, making it totally unsuitable as a gift for a serious collector.

I complained and asked for a refund but to start with they sent 3 separate emails saying it would be better if they just sent me a replacement. The fact that they were so willing to send me more raised alarm bells that this was not an original item. Sure enough, after checking genuine figures online, the one they sent was obviously a fake, with poor print on the box and wonky sculpting/paint on the figure and an edited manufacturers logo. You can find the same fake figure on wish.com or aliexpress for £8 by the way...

The description on their website says several times that the item is a genuine from Mafex, which is just straight up lies. After demanding a refund and threatening to report them to Paypal they said they would give me a refund. I saw other peoples comments here that said they would only pretend to offer a refund and then never actually give one, so I was somewhat doubtful I would actually receive one despite them promising me one.

To their credit, I was given a full refund 10 days after saying they would give me one, without any extra chasing. That might just be because they knew I would claim it from Paypal otherwise, but who knows?

TLDR
Avoid

I purchased a Talking Disney Pixar Exclusive Toy Story 3 Delux 15inch Talking Plush Lotso Hugging Bear as a Christmas gift for my 6 year old son. What I received was a Lotso Hugging Bear in a plastic bag...not in it's box as advertised...it did not talk, it looked grubby and definetly did not smell of strawberries. I emailed customer service on the 8 Dec 2020 and was advised that a replacement will be sent...I have emailed numerous times thereafter and have been told that they need to check with their warehouse ...have not heard back from them. Exhausted from having to chase them and getting the same message..."need to check with warehouse". Lesson learnt...will not be ordering from them again.

Do not buy from this site its a scam I ordered from them 2 months ago and still haven't received anything and don't think I will I never write reviews but im not having them taking people's money

Bought a Limited Edition LOL doll for my Grandaughter for Christmas. There was a problem with the quality of the item. I treated professionally and politely and given a refund. No questions asked. Nice to deal with a quality company.

I ordered a bts pillow in October 2020 and I still have not received it. I have lost count on how many times I've emailed on an update or a tracking link and I have not received much help. Never ordering from this place again.

I ordered and paid for a product that they advertised as "genuine". They sent me a fake and after many repeated emails asking this to be rectified, they kept saying that they were "checking with the warehouse". Don't use them, you will lose your money and be very disappointed in the experience.

Ordered a funko pop, box arrived all dented and bruised. Emailed them for a replacement and after dozens of emails of them telling me ‘they’re checking with the warehouse’ and three months of wasted time I still didn’t get any replacement or refund. These people are honestly scammers! Don’t buy anything from them!

Ordered something for Christmas because the longest protected delivery put it on the 21st. January 5th and the item is still in Hong Kong. I asked for a refund, they said no.

I ordered an item for delivery before Christmas. When I ordered the item, the estimated receiving date was December 23rd. I never would have ordered from this online company if I had known it was going to take this long. They stated in an email that the item was shipped on the 6th of December and that it would take 2 weeks to receive. Another email says it was shipped on the 9th of December. I've just used their tracking link imbedded in a shipping confirmation and the link states that as of December 28th the item is STILL in Hong Kong. This is unacceptable. And using COVID as an excuse is not acceptable either. Plenty of companies are delayed, but not this delayed.

I purchased a 12inch talking Falcon action figure for my grandson Christmas present. After about a month I received a Falcon action figure 6inches did talk at all. Email the company. They replied "will send me the correct one". After about a month called "still processing order". Emailed them a couple more times no response. Please! please! Please!!!!!! DO NOT PURCHASE ANYTHING FROM THIS WEBSITE/COMPANY. They do not honor their words nor their merchandise

Hello ,

This is Sushma Singh, Varanasi Uttar Pradesh India.

I happen to be your unsatisfied customer , I made a purchase from your website dated 9th of November, order no : We Have Received Your Order # 1935500284
After a week itself on 17th of November I made a cancellation request to customer care to which I was told that cancellation was not possible ( neither can the customer cancel the product nor you people yourself could help ) I was asked to wait till the product arrives.

After waiting for another two weeks I again sent a mail on 3rd of december that it has been a month and I have not yet received the product neither am I able to track the product, to which I was assured that my product would be returned for a refund after it gets delivered.

Again two weeks passed and on 15th of december I requested for cancellation still nothing could be done.

Literally after two months of wait the product arrives, and a natural response of the customer at that time is to see as to what the parcel is of ? I checked and it was this dress which I made efforts to cancel from previous two months.
As told by you customer service that once you receive the product inform us , and this is what I did. But to utter disappointed I am told that the product can't be returned because it is opened, wherein you people yourself instructed to print the label and keep one inside the package, I am trying to make calls but unfortunately there is no local number provided for the same, neither you people can arrange the call.
In the website or in the prior emails it is nowhere mentioned that the parcel should not have been opened. When I had already made cancellation request so many times it your responsibility to mention these things but nothing was done , now you people are forcing that dress to the customers in the name of your policy which you never mentioned earlier.
I don't want this product and I am not taking it by any chance , You review this complaint and solve it here itself or I would be filing this case in consumer court, I am aware of my rights as a consumer and you people can't fool us in this manner.
It is your policy which states that the product it eligible for return till 30 days.

I don't need this product therefore approve my return for refund and inform me for further return processes.

I ordered a Jellycat Lilac Bunny from this website and when the item arrived it was a complete fake. Didn't even have a tush tag on it let alone a paper tag.

I contacted them the day the item arrived back in 5th November asking for a refund for the product. They said they would process a refund and let me know when it has been processed. I have been checking my account and still have not been refunded for this item even though I have chased them 4 times since the first complaint was made. Very Disappointed will never order again