I ordered three weeks ago via relensify, part of this company. No response to emails, nothing received by return. I can only assume this is a scam that now has both my money and my frames. Do not use.... See more
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Love my Raybans but the cost quoted for reglazing (verifocal, react to light) at my opticians was prohibitive. It was cheaper to buy 241 but that's not what I wanted. Took a chance with Princ... See more
Company replied
Terrible service, please please use any one else Complete scammer , will take your money without any hesitation Fails to respond to emails , keeps your property, doesn’t refund payments
I’ve been in glasses since I was a kid, and now in my 60s I’ve worn bifocals for years but recently found them difficult to look through. My optician suggested trying invisible bifocals lenses but no... See more
Company replied
Company details
Written by the company
POG Lenses is the UK’s online reglazing and lens replacement specialist. We supply premium lenses from Essilor, Zeiss, Hoya, and our own EverClear by POG range — fitted into your existing frames or new ones, saving you money without compromising on quality. From varifocals and blue light protection to ultra-thin and transition lenses, every pair is custom-made and checked by experts. Fast, affordable, and reliable — that’s POG Lenses.
Contact info
Cardiff, United Kingdom
- support@poglenses.co.uk
- principalopticalglazing.co.uk
3.1
Average
29 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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I took a risk
I took a risk: this was the first time I have ordered prescription lenses online - it paid off magnificently. I am very grateful, the quality of these lenses is so much higher than my previous high-street-made pair of varifocals - and I am able to see so much better now (at a fantastic price) - thank you!
16 February 2024
Unprompted review
Reply from poglenses.co.uk
Dear Harold,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that taking the risk on ordering prescription lenses with us has paid off magnificently for you. It's fantastic to know that the quality of our lenses surpassed your expectations, and you're experiencing better vision.
We appreciate your kind words, and it's our pleasure to provide quality products at fantastic prices. If you ever have more eyewear needs or any questions, feel free to reach out. Here's to seeing the world more clearly!
Best regards,
Principal Optical
Recommended
Great price and good communications. Would recommend and will definitely be using again myself.
11 December 2023
Reply from poglenses.co.uk
Thank you for your kind words and recommendation! We're delighted to hear about your positive experience with our pricing and communication. We're thrilled to have earned your recommendation and look forward to serving you again in the future.
Reply from poglenses.co.uk
We're thrilled to hear you're happy with our service! Providing excellent service is at the heart of what we do, and we're committed to ensuring your satisfaction. Thank you for choosing Principal Optical.
Incredible Service and a Flawless Result
Just received my order through from Andrew and I’m blown away by the glasses that have come through my door. Andrew was knowledgeable, helpful and really went the extra mile to pair with me with right lenses at a sensational price!
Genuinely thought it was too good to be true at first but just goes to show how big a margin some business apply in this industry when you can get the same lenses through this company for a fraction of the price!
Thanks again Andrew, very much will become a recurrent customer!
19 October 2023
Unprompted review
Reply from poglenses.co.uk
Thank you for your kind words! We're thrilled to hear you're delighted with your glasses and our service. We look forward to serving you again as a recurring customer. Your satisfaction is our priority.
Fast and helpful
New glasses are great! They were done so fast and great quality. I would use them again when I need new glasses. Customer service was so nice and helpful.
14 October 2023
Reply from poglenses.co.uk
Thank you for your kind words! We're delighted you love your new glasses and had a great experience with us. We'll be here for you whenever you need new glasses. Here's to clear vision and stylish frames!
Quality Company Quality product
Great service,
Great communication.
Quality finish to the finished product. I’ve used Essillor lenses for the last 20 years. Simply the best and most comfortable varifocals.
Principal Optical were a pleasure to do business with.
26 September 2023
Reply from poglenses.co.uk
Thank you for the 5 star review, David. We are very pleased that you love your Essilor Comfort Max with Grey Transitions. We are delighted to have been a part of your eye-wear journey and look forward to providing you with our services again in the future. Thank you!
Andrew answered every question I had in…
Andrew answered every question I had in a very timely manner. The service was very personalized and accommodating to my many questions and decision changes. 5 Stars!
27 September 2023
Reply from poglenses.co.uk
Thank you for the kind words and the 5-star rating, George! We're delighted at your satisfaction with our service. If you need any more help, feel free to ask. Looking forward to serving you again! 👓🌟
My Go-To For Eyeglasses
POG's frame selection, lens quality and customer service make it my go-to place for new prescription eyewear.
19 July 2023
Reply from poglenses.co.uk
Thank you for making us your trusted choice for prescription eyewear! We're delighted to have met your expectations with our frame selection, lens quality, and customer service. Looking forward to serving you again soon!
Best regards,
The Principal Optical Glazing Team
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