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Personalized Paper Manufacturing Group Reviews 4,988

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 408 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the high quality of the products received, which often exceeded expectations and were exactly as described. Customers consistently highlight the excellent customer service, noting the helpfulness and quick communication from representatives who ensure orders are correct and designs are perfect. The ordering process is generally described as easy and convenient, with many appreciating the fast turnaround times and prompt delivery of their items. However, some customers also noted issues with product quality, specifically mentioning poor notepad quality where glue was cracked, pages fell out, or materials were thinner than previous orders. There were also occasional concerns regarding packaging, with some business cards being mixed together during shipping, and notebooks arriving with bent corners due to inadequate mailers. A few people experienced shipping delays or a lack of tracking information, and some found the ordering process for specific items to be unclear.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers praising the vibrant colors,... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction with the ease and speed of... See more

Quality

People report positive experiences with quality, with many reviewers praising the excellent quality of... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting its helpfulness and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising quick processing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

just made my first order with PPS and will definitely be coming back. Ordered paper pads and they came out great. Very pleased, quick turnaround time, colors perfect, quality as expected. Will or... See more

Rated 5 out of 5 stars

The notepads we received were exactly as described. We received a proof via email as promised and the order was delivered promptly. The notepads are decent quality and what we need for giveaways at ou... See more

Rated 5 out of 5 stars

This company was fantastic to work with. They were careful to verify the design prior to printing, worked quickly and communicated through real people (no auto-drafted emails with poor English). Phe... See more

Rated 5 out of 5 stars

We are a small nonprofit. We use PrintPPS to print our customized donation receipts. We operate on a tight budget, but quality and great service are also important to us. PrintPPS provides us with a q... See more


Company details

  1. Stationery shop
  2. Business-to-Business service
  3. Manufacturer
  4. Office supplies shop
  5. Prints and signs store
  6. Promotional items

About Personalized Paper Manufacturing Group

Written by the company

About Us

Personalized Paper Manufacturing Group is a leading online stationery manufacturer based in Albuquerque, NM. We provide online print and design services for the entire U.S. commercial market.

From our friendly and knowledgeable Customer Service Team and easy-to-use online Design Studio to free online PDF proofs and exceptional turnaround times, our mission is to fulfill all our customers' needs, regardless of order size or quantity required.

Our product lines include:

  • Custom Notepads
  • Custom Notebooks
  • Custom Sticky Notes
  • Carbonless NCR
  • Custom Graph Pads
  • Custom Legal Pads
  • Custom Business Cards
  • Custom Postcards & Rack Cards
  • Custom Desk & Wall Calendars

  • We also offer many more custom stationery product solutions.

    Our Customer Service Team

    One of the many leading quality aspects that sets Personalized Paper Manufacturing Group apart from other national printers is our courteous and knowledgeable Customer Service Team! From pricing and lead times to questions about reproducing your design in print, our staff is ready to answer any questions you may have.

    Reach out to our Customer Service Team Monday through Friday between 7:30am to 4:30pm MDT at 1.800.921.1322 or via email at support@printpps.com to get the answers you need for your next stationery print project. From online custom designs to preparing quotes for more specialized print projects, our Customer Service Team will assist you every step of the way!

    Personalized Paper Manufacturing Group

    Written by the company

    Service is Everything
    Personalized Paper Manufacturing Group is committed to consistently providing quality products and superior service at a low price.
    Guaranteed Lowest Prices
    We shop our competitors daily and because we're the manufacturer of all our own products we are able to provide the guaranteed lowest prices!
    Free Proof Prior to Checkout
    Our award winning design studio provides our customers with a FREE proof prior to checkout.
    Fast Turnaround (Big or Small)
    No matter how big or small the order, we offer 24 hour turnaround and free customer assistance.
    Knowledgeable and Creative Staff
    We are prepare to help you with whatever project comes your way! Our goal is to show you firsthand what current customers have already experienced.

    Platinum Service Guarantee

    We’ll Exceed Your Expectations. We Guarantee it!

    We’ll Exceed Your Expectations. We Guarantee it!
    We promise that any product you buy from us will meet your expectations or we will refund your money...no questions asked. If you find the identical product at a lower price within 30 days of purchase, let us know and we will refund to you double the difference in price. Finally, we promise to provide superior and personal customer service from the moment you place your order to the moment your order is shipped.

    For over 20 years Personalized Paper Manufacturing Group has been North America's premier manufacturer of quality custom stationery products. We have a superb team that is dedicated to providing you with outstanding customer service and order follow-through.

    We invite you to experience our "Service is Everything" commitment by calling us at 1.800.921.1322 or emailing us at support@printpps.com.

    Thank you for the opportunity to earn your business.

    Contact info

    4.8

    Excellent

    TrustScore 5 out of 5

    5k reviews

    5-star
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    1-star

    Asks customers to review

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    Hasn’t replied to negative reviews

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    Rated 3 out of 5 stars

    I ordered 3x 3 sticky notes with custom…

    I ordered 3x 3 sticky notes with custom image. It’s hard to choose on a star basis because my image was a 5, customer service is a 5, delivery time is a 5. My complaint, the sticky on the sticky note was weak adhesive. I sent a message and the vice president responded and offered to make my product again. I declined because I think it was made correctly, they just don’t have good adhesive. PPS did a great job but the product just wasn’t good enough. Sticky notes have to stick.

    8 February 2026
    Rated 4 out of 5 stars

    Good enough, not perfect

    I ordered business cards from Printpps, and I would say they are good enough. I chose Printpps because they had a lot of options, and my heart was set on 3" square business cards with rounded corners. The cards shipped a day or two later than expected, but this ended up not being an issue for my timeline. When they arrived, I was slightly disappointed that they were off-center. About 10% of them had strangely cut corners that weren't so much rounded as jagged. The product was usable, but I wouldn't necessarily order from them again.

    4 February 2026
    Rated 5 out of 5 stars

    I did a reorder of our bracket sheets…

    I did a reorder of our bracket sheets we are using. The process was very easy and quick. I ordered them on 2/26/26 and they are already on their way to me. They are expected to be here by 3/3/26.

    That is great news for us as we were not sure what the turn around would be.

    14 July 2025
    Rated 5 out of 5 stars

    Easy to order

    Easy to order, reorder and pruduct gets to us in a timely manner, Service reps are great also. Thanks!

    19 August 2025
    Rated 5 out of 5 stars

    Customization and price

    The ability to make some customizations but also price. Well below that of other names in the business. Quick and easy delivery as well. already used half the order and will soon re-order. Very impressed and I am a retired documentation manager from a large hi-tech firm.

    17 August 2025
    Rated 5 out of 5 stars

    Five Stars isn't enough! EXCEPTIONAL EXPERIENCE!

    As a first-time customer, I placed a time-sensitive order that was unfortunately lost by FedEx due to winter storms. Although the issue was completely outside of Print PPS’s control, their response was exceptional.
    I received a personal call from their Vice President, who was understanding, proactive, and genuinely committed to making things right. They immediately offered to reprint and reship my order at no cost, even insisting that I not pay for the replacement. Instead, they simply asked that I pay it forward.
    Their customer service team was equally impressive—quick to clarify a color detail to ensure my order was perfect. That level of care and attention is rare.
    What started as a first-time order has turned me into a lifelong customer. This was personal, professional, and far beyond what large, turnkey printing companies offer. Highly recommend Print PPS.
    Outstanding Customer Service,
    Above and Beyond Service,
    Exceptional Experience,
    Customer Service Done Right, Personal Service You Don’t Find Anymore!

    17 February 2026
    Unprompted review
    Rated 5 out of 5 stars

    Communication is Key

    They communicated well with their process in adding our logo to the invoices prior to printing and emailed us to make sure everything was correct.

    28 December 2025
    Rated 5 out of 5 stars

    LOVE the support - and the Doublechecking of product before printing.

    Easy to "design" my own stuff and I love that it's double checked by someone at PPS. I designed a quick note pad and then was contacted that the design was going to be blurry - with their help we got it corrected and then printed and they are perfect!! Was SO happy I didn't pay for a blurry design. Thank you again. I've ordered from other places and have gotten messed up things.

    26 January 2026
    Rated 5 out of 5 stars

    Excellent service and turnaround time

    Excellent service and turnaround time. I had a special customization that I needed done and they made it happen with a really quick delivery. Product is top tier and we are extremely happy with how they turned out.

    23 January 2026

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