My tirzepetide arrive HOT on 5/19. I immediately called and talked to an AI who told me that hot is definitely not acceptable as the meds would become inactive and that they would prioritize (I forge... See more
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Absolutely ZERO customer service. Forced to speak with an AI bot EVERY SINGLE TIME I have called, with promises of a callback and then … NOTHING, zilch, nada. I have been duplicate enrolled and sent d... See more
I have been a Priority Med customer since 2-20-2026 and I couldn't be happier. 44 pounds lighter. My blood pressure went from 145-104 to 121-78. Just finished my annual physical and my doc couldn't... See more
I have been a prioritymeds customer since Dec 2025. I am very happy with their service. My meds arrive timely and always protected against the heat. Their customer service has been responsive to all m... See more
Company details
Written by the company
PriorityMeds operates as a marketplace platform that connects patients with independently licensed healthcare providers who deliver medical care through the PriorityMeds.com Patient Portal. PriorityMeds does not directly dispense medication or provide medical services; all clinical decisions are solely made by independent providers. Payment does not guarantee that a prescription will be issued or that medication will be dispensed. Any prescriptions provided are based solely on the professional judgment of the healthcare provider.
Contact info
United States
- prioritymeds.com
Breach of guidelines
What’s taking so long
It says my prescription should be filled in 24 hours it’s been 3 days, nothing. I’ve tried to message but it keeps asking me to sign in which I am. I’m getting nervous that I got ripped off.
Very unhappy!!
Update: I finally received my prescription about 7 days after it was being filled, which was suppose to be 24 hours.
Logging in
I've been trying to log into the portal I can't get in not only that I was charged $2220 I can't get a live person just the same Bot that keeps repeating the same thing I have yet to receive a call as promised its be 3 days and I'm at a lost I feel totally disrespected and ripped off

Reply from Prioritymeds
Response to questions is always so…
Response to questions is always so fast. I have best luck actually talking to a person on the phone. Have used their product for 9 months now and quality is always great.
The entire process was convenient
The entire process was convenient, professional, and ECONOMICAL. My order arrived in superb condition and on time. It was packaged well and came with clear instructions. A team member even reached out to see if I had any specific questions. Highly recommend!
I like it it's simple and I'm losing…
I like it it's simple and I'm losing weight.
I just received my prescription
I just received my prescription. Things are going well so far.
I enjoy working with these people
I enjoy working with these people, they're very nice very knowledgeable and the prices are very reasonable. Customer service is great communication is good delivery services fast.
Not the cheapest and no hoops to jump through either…
They're not the cheapest out there and the are the easiest to work with. No hoops to jumps through, just simple communication. The customer service Ladies & Gents are very responsive with good answers and suggestions.
So far everything has been great
So far everything has been great. Pricing is competitive for other companies, I've been happy with the results, and the company communicates well.
Been waiting for a call back
Been waiting for a call back. They were going to call me today, but nothing yet working on a partial refund.
I just signed up about two weeks ago…
I just signed up about two weeks ago and everyone has been kind and helpful and professional. I moved from a competitor who I grew very unhappy with and was pleased they started me at the same dosage instead of making me start at a base dose and working my way up to a level that works for me. So far, so good thank you all.
Extremely affordable and the service…
Extremely affordable and the service was fast and friendly.
The trazepitide is working great
The trazepitide is working great. No side effects.
The website is somewhat difficult trying to determine the payment schedule . Not as user friendly as I would like
So far I’m very pleased with this…
So far I’m very pleased with this company. Super easy experience, good price, meds arrived quickly with simple but thorough instructions, and so far meds are working as expected. I’m early in my weight loss journey but so far I’m very pleased with my choice to take that journey with priority meds.
Completely Unresponsive
First, I asked for a 3 month supply, but they billed me for 6 months upfront. Then I received the medication quickly, but the ice packs and medication were both very warm. I immediately emailed asking if it was safe to take, but received no response. Emailed again the next day, no response again. On the 4th day I tried to call, and phone system wouldn’t put me through to a representative, and just said that I had an open ticket and someone will get back to me. If I don’t hear back in the next 24 hours, I am going to refute the charges.
Update: No, this is not a scam review as Priority Meds response says. Since this review, they did respond saying the medication was safe to take even though it arrived very warm. As for getting charged for six months upfront, one person did finally respond saying that they could not refund me for the 3months I did not want (nor have they shipped). I have since repeatedly asked them for a refund and to cancel my membership, but again no one responds. I then wrote a message to the medical personnel about the medicine not working at all, and received no response from anyone on that side as well. Seriously, do not start with this company. They are completely unresponsive, no matter the issue, and at this point I am not even sure the medication they ship is legit.

Reply from Prioritymeds
So far so good
So far everything has happened like they said it would! I got my medicine within a week and it was complete. Much more affordable than other programs.
It was simple and the directions were…
It was simple and the directions were clear. My only thing was that I was not losing weight as fast as I thought. Now I would like to stop the program for 2 months to see if another way might be better for me. I don't want to leave the program forever, just a few months to see if there is another way for me. As of today I don't want anymore of your product sent to me until I contact you again. Thank you for your time....Charles
The onboarding process was straight…
The onboarding process was straight forward, timely and successful!!!
Carlos made the process easy to…
Carlos made the process easy to understand. He was thoughtful and responded well to my questions. He made a positive first impression.
So far everything they said they would…
So far everything they said they would do has been done and the meds were delivered pretty quick. Im losing weight again and I feel the quality is damn good!! Also I understand the concern of meds being delivered warm and that was something I was also worried about but after talking to other pharmacies and my own PCP here , its fine until after you use it the first time then it must be refrigerated immediately.
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