PRISM Tech Private Limited Reviews 

232
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 154 reviews, reviewers had a great experience with this company. Many buyers consistently state that the staff members and technicians are exceptionally helpful, knowledgeable, and efficient when handling various home installations. Individuals frequently express deep appreciation for the reliable product quality, modern sleek designs, and how remarkably smooth the overall setup process tends to be. However, some customers also noted recurring problems regarding significantly delayed deliveries and unresponsive customer service agents during critical moments. Some people additionally faced several frustrating communication gaps, completely unhelpful problem resolutions, and occasional unexpected product defects upon arrival that required extensive personal customer follow-ups.

What people talk about most

Product

Consumers find product experiences to be mixed, as many reviewers express satisfaction with affordable... See more

Service

Customers had ambiguous experiences with service, as some reviewers praised the superb delivery, fast... See more

Staff

Reviewers mention positive feedback about staff, frequently highlighting that sales agents, surveyors, and... See more

Customer service

People report ambiguous experiences with customer service, as many reviewers highlight helpful staff, prompt... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising fast delivery, seamless... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The sales person is knowledgeble on the product thus able to recommend which suite your style and budget. However, it would be nice if he/she have knowledge of the coming event and advice customer a... See more

Rated 5 out of 5 stars

Besides the good quality products, fast delivery, the next most important factor is Prism+ great customer service. Good and fast response, not to mention it gave good advise. The only disappointmen... See more

Rated 5 out of 5 stars

In both the purchases I made (Fridge and the Door Lock), the agents were clear and explained the features well. However, I would suggest them to be a bit more welcoming and cheerful. I got all the inf... See more

Rated 5 out of 5 stars

A great product with an affordable price. So it is possible to buy a high-end product within your budget. The service was superb, the delivery was on time. I recommend those buyers with reasonable b... See more


Company details

  1. Appliance shop
  2. also in
  3. Electronics Company
  4. Electronics store

Written by the company

PRISM+ entered the Singapore market in 2017 with gaming monitors at premium value. With the confidence and trust of its loyal fans and customers, PRISM+ now offers a myriad of consumer electronics and house appliances that include TVs, Monitors, Air-Conditioners, Sound Systems, and Ceiling Fans. PRISM+ is steadily investing in smart technology within its product offerings, with the goal of developing a functional ecosystem of home appliances and electronics that work hand in hand to create a relaxing living environment.


Contact info

4.0

Great

TrustScore 4 out of 5

232 reviews

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4.0

All reviews

(232)

154 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Workmanship & Smooth Transition

The process on Prism’s end was executed nicely. Scheduling & site survey was done in advance to avoid any unforeseen lapses. However, home owners need to do their portion as well like clarifying with HDB regrading approval and submission of documents (for 2nd compressor unit).
Installation was quite fast. The transition was smooth. Since i had a 2nd compressor unit installed, Prism customer service officer sent me the documents (to be submitted to HDB) the next day. Thank you for the positive experience. 👍👍👍

11 August 2026
Rated 4 out of 5 stars

Experience buying PRISM TV+

Bought a PRISM TV+. Resolution not as sharp. But could be due to programming. Still value for money given that I bought the lower range TV.

TV was delivered by Ben. Appreciate the service. Courteous and responsive. Willing to coordinate with family member as I was not around. Came on time. Was able to set it up quickly, which is most important. Thank you

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Bought a 55inch TV for my parents and…

Bought a 55inch TV for my parents and the installer, Mr Ben, is super patient with us, as I wasn’t at my parents’ home, thus he have to communicate with me thru call or msg whenever my parents were confused with the TV usage😅😅
Thank you very much.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

PRISM+ TV 55" QLED TV

The delivery came in great pqckaging & condition. Installer came according to the stipulated timing. He was very efficient in installing the bracket & TV. Overall,two thumbs up guys!

1 August 2026
Rated 5 out of 5 stars

Amazing price and service

After visiting 2 stores, we already decided PRISM Monsoon washing machine. Awesome price for the almost the same functions with similar warranty offered by other brands.

They were also able to accommodate our delivery schedule. Installation and removal of old machine was hassle free.

24 July 2026
Rated 5 out of 5 stars

I recently purchased and installed the…

I recently purchased and installed the PRISM+ Smart Lock Bundle. While I initially experienced some challenges with the installation scheduling and a minor issue after installation, I would like to commend the PRISM+ team for their excellent after-sales support and responsiveness.

The locks themselves are well-designed, solidly built, and look great on my door. After the installation, I encountered a technical issue that prevented the door from opening from the outside. Given that I was preparing to travel overseas for an extended period, this was understandably stressful.

However, the PRISM+ support team responded promptly, took my concerns seriously, and followed up quickly to ensure the issue was resolved.
What impressed me most was their commitment to customer satisfaction.

Although the installation process did not go as smoothly as expected, the after sales team was professional, attentive, and worked hard to address my concerns. Their fast response and willingness to help turned what could have been a negative experience into a positive one.

Overall, I am very satisfied with the product quality and especially with the customer service provided after the sale. Thank you to the PRISM+ support team for their dedication and speedy assistance. I would recommend PRISM+ to anyone looking for a reliable smart lock solution backed by a responsive support team.

28 July 2026
Rated 5 out of 5 stars

Fauzi from Tampines Mall store was…

Fauzi from Tampines Mall store was outstanding, his patience was out of this world. He explained to me everything in detailed and made necessary arrangements for my site survey and aircon nstallation. Followed up closely with me. Thank you Fauzi. You are awesome.

27 July 2026
Rated 5 out of 5 stars

Excellent Customer Service

The customer service was excellent from start to finish. Even when I had to make a last-minute change to my order due to our site conditions, the team was incredibly accommodating and handled the request with professionalism. Their willingness to go the extra mile made the entire experience smooth and hassle-free, which I truly appreciated.

27 July 2026

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