Banner for PRISTINE FITS

PRISTINE FITS Reviews 282

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the fast and efficient delivery of products. Many consumers are impressed with the quality and authenticity of the items received, often noting that they found desired products here when unavailable elsewhere. The overall shopping experience is frequently described as hassle-free and positive. However, some customers also noted issues with delivery, reporting that their orders were either significantly delayed or never received, despite tracking indicating delivery. A few other people also felt that communication was poor when issues arose, with some experiencing unhelpful responses or a lack of follow-up from customer service.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency. Many... See more

Product

Consumers generally express satisfaction with the product quality. Many reviewers highlight that items are... See more

Order

Customers generally express satisfaction with their ordering experience. Many reviewers highlight the ease of... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the quick,... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the excellent condition and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They had the correct design, style and size in stock and they were delivered fast what more could you want when ordering trainers, particularly for my teenage son were other online service never have... See more

Company replied

Rated 5 out of 5 stars

Was worried about buying as you get alot of fake websites, couldn't find my partners trainers anywhere due to being out of stock, ordered around 10am yesterday and they was delivered today 2pm! really... See more

Company replied

Rated 5 out of 5 stars

I just wanted to say a massive thanks to this company for their excellent service. I had bought some trainers for my son from another retailer but they hadn't arrived in time for his holiday after bei... See more

Rated 5 out of 5 stars

Would 100% recommend ordering from Pristine Fits. Shoes arrived quickly and look great. Fit is good and really comfortable. Customer service was excellent too — they kept checking in with updates whic... See more

Company replied


Company details

  1. #54 of 151 best companies in Sportswear Shop
  2. #51 of 125 best companies in Activewear shop
  3. #209 of 624 best companies in Clothing Shop
  4. #99 of 238 best companies in Men's clothes shop
  5. #74 of 214 best companies in Shoe shop

Written by the company

Founded in 2023, Pristine Fits is a leading supplier of Luxury Sportswear based in the United Kingdom. With over 15,000 happy customers, we’re dedicated to delivering exceptional customer service every step of the way, while offering the highest quality products at unbeatable prices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

282 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick turnaround with delivery nice and…

Quick turnaround with delivery nice and simple

4 March 2026
Unprompted review
PRISTINE FITS logo

Reply from PRISTINE FITS

Hi Billy,

Thank you for your review. We’re pleased to know you’re happy with our service and delivery. Your feedback means a lot to us.

Pristine Fits Team.

Rated 1 out of 5 stars

Well yaz (the actual owner) asked for a…

Well yaz (the actual owner) asked for a review so here you go.

I already have to pairs of Nike P6000 and these appear cheap and something just off with the sole.

The laces are different too, also appearing cheap.

Your return link doesn't work / load on google - may as well not even be there.

Sent you an email about a returns link or form but have to wait two days for a response.

Your page says 24/7 customer care which isn't the case. Quite false infact.

Need I say more ?

Was gonna return these and order the Asics NYC Gel White / Smoke Grey but I'll shop and spend my money elsewhere.

TERRIBLE PRODUCT - TERRIBLE NON-EXISTENT CUSTOMER CARE !!

28 February 2026
Unprompted review
PRISTINE FITS logo

Reply from PRISTINE FITS

Hi John, thank you for your feedback.

We only sell 100% authentic products sourced directly, no exceptions. Regardless, this case has been closed and the customer has been fully refunded.

At Pristine Fits, every customer is protected and we always ensure issues are resolved fairly.

If anyone has any concerns, we're always here at info@pristinefits.com.

Pristine Fits Team

Rated 5 out of 5 stars

Perfect service

Perfect service! Quick delivery with spot on communication!

25 February 2026
Unprompted review
PRISTINE FITS logo

Reply from PRISTINE FITS

Hi Ben,

Thank you for your review. We’re pleased to know you’re happy with our service and delivery. Your feedback means a lot to us.

Pristine Fits Team.

Rated 5 out of 5 stars

Excellent all-round.

Great, one of the only places to have stock, delivery was fast and without any issues, will definitely use again, great prices too.

20 February 2026
Unprompted review
PRISTINE FITS logo

Reply from PRISTINE FITS

Hi Natalie Kerry,

Thank you for your review. We’re pleased to know you’re happy with our service and delivery. Your feedback means a lot to us.

Pristine Fits Team.

Rated 5 out of 5 stars

Excellent service

Excellent service. Trainers arrived on time in great condition

27 February 2026
Unprompted review
PRISTINE FITS logo

Reply from PRISTINE FITS

Hi Gareth,

Thank you for your review. We’re pleased to know you’re happy with our service and delivery. Your feedback means a lot to us.

Pristine Fits Team.

Rated 5 out of 5 stars

Nike trainers

Better discount than any other site for the trainers I was looking fo
And extremely fast delivery
Will be using again 👍

24 February 2026
Unprompted review
PRISTINE FITS logo

Reply from PRISTINE FITS

Hi Sam,

Thank you for your review. We’re pleased to know you’re happy with our service and delivery. Your feedback means a lot to us.

Pristine Fits Team.

Rated 5 out of 5 stars

ordered a pair of ASICS gel kayano 14s…

ordered a pair of ASICS gel kayano 14s on saturday and they arrived on tuesday very fast service. I liked how they even asked me on whatsapp how my shopping experience was which was very good from them. will definitely be buying again soon

27 February 2026
Unprompted review
PRISTINE FITS logo

Reply from PRISTINE FITS

Hi Maxwell,

Thank you for your review. We’re pleased to know you’re happy with our service and delivery. Your feedback means a lot to us.

It’s great to know you appreciated our follow-up on WhatsApp. We always aim to make sure our customers feel valued even after their order has been delivered.

Pristine Fits Team.

Rated 5 out of 5 stars

Great service.

I ordered asics Gel NYC trainers and they were delivered in 2 days, no fuss, no problems. Great service.

15 February 2026
PRISTINE FITS logo

Reply from PRISTINE FITS

Hi Jamie,

Thank you for your review. We’re pleased to know you’re happy with our service and delivery. Your feedback means a lot to us.

Pristine Fits Team.

Rated 5 out of 5 stars

Top service and quick delivery

25 February 2026
Unprompted review
PRISTINE FITS logo

Reply from PRISTINE FITS

Hi Callum,

Thank you for your review. We’re pleased to know you’re happy with our service and delivery. Your feedback means a lot to us.

Pristine Fits Team.

Rated 5 out of 5 stars

Highly recommend 💯

Order placed, packed, shipped and received within 24 hours!!!! What more can you ask for. Perfect!

24 February 2026
Unprompted review
PRISTINE FITS logo

Reply from PRISTINE FITS

Hi Tricia,

Thank you for your review. We’re pleased to know you’re happy with our service and delivery. Your feedback means a lot to us.

Pristine Fits Team.

Rated 5 out of 5 stars

Brilliant

The delivery time was brilliant and the product fits great, along with good updates on the progress of delivery

18 February 2026
PRISTINE FITS logo

Reply from PRISTINE FITS

Hi Matt,

Thank you for your review. We’re pleased to know you’re happy with our service and delivery. Your feedback means a lot to us.

Pristine Fits Team.

Rated 5 out of 5 stars

Amazing service and delivered within…

Amazing service and delivered within 2-3 days. Really happy with my purchase

20 February 2026
Unprompted review
PRISTINE FITS logo

Reply from PRISTINE FITS

Hi Ben,

Thank you for your review. We’re pleased to know you’re happy with our service and delivery. Your feedback means a lot to us.

Pristine Fits Team.

Rated 5 out of 5 stars

Outstanding acics trianers

Outstanding acics trianers. Delivered within 2 days. Definitely be ordering more. 👍👍

20 February 2026
Unprompted review
PRISTINE FITS logo

Reply from PRISTINE FITS

Hi Phil,

Thank you for your review. We’re pleased to know you’re happy with our service and delivery. Your feedback means a lot to us.

Pristine Fits Team.

Rated 5 out of 5 stars

Quick delivery and stunning shoes

Quick delivery and stunning shoes, and good quality definitely recommend

20 February 2026
Unprompted review
PRISTINE FITS logo

Reply from PRISTINE FITS

Hi Taylor,

Thank you for your review. We’re pleased to know you’re happy with our service and delivery. Your feedback means a lot to us.

Pristine Fits Team.

Rated 5 out of 5 stars

My order came super quickly

My order came super quickly, insane range of shoes and clothing, difficult to find on other sites! couldn’t recommend more

17 February 2026
Unprompted review
PRISTINE FITS logo

Reply from PRISTINE FITS

Hi Aidyn,

Thank you for your review. We’re pleased to know you’re happy with our service and delivery. Your feedback means a lot to us.

Pristine Fits Team.

Rated 5 out of 5 stars

Ordered new Asics gel though instagram…

Ordered new Asics gel through the instagram account on Thursday and was a bit sceptical as they were a relatively expensive purchase but they arrived within 4 days and that includes a Sunday. Great service and easy to use website. Highly recommend 👍🙌

16 February 2026
Unprompted review
PRISTINE FITS logo

Reply from PRISTINE FITS

Hi Shane,

Thank you for your review. We’re pleased to know you’re happy with our service and delivery. Your feedback means a lot to us.

Pristine Fits Team.

Rated 5 out of 5 stars

My experience with pristinefits was EXCELLENT!

My experience with pristinefits was exceptional. Over the moon the item i received. Speedy delivery and great communication with this seller. Would 100% use them again!!!

14 February 2026
Unprompted review
PRISTINE FITS logo

Reply from PRISTINE FITS

Hi Liam,

Thank you for your review. We’re pleased to know you’re happy with our service and delivery. Your feedback means a lot to us.

Pristine Fits Team.

Rated 5 out of 5 stars

Top quality stuff

Top quality stuff extremely fast delivery too

13 February 2026
Unprompted review
PRISTINE FITS logo

Reply from PRISTINE FITS

Hi Kwaku,

Thank you for your review. We’re pleased to know you’re happy with our service and delivery. Your feedback means a lot to us.

Pristine Fits Team.

Rated 5 out of 5 stars

Top service every time

Top service every time, been using pristine for years now 👌

13 February 2026
Unprompted review
PRISTINE FITS logo

Reply from PRISTINE FITS

Hi Billy,

Thank you for your review. We’re pleased to know you’re happy with our service and delivery. Your feedback means a lot to us.

Pristine Fits Team.

Rated 5 out of 5 stars

Ordering was made so easy and delivery…

Ordering was made so easy and delivery was so fast will be definitely using this company again

5 February 2026
Unprompted review
PRISTINE FITS logo

Reply from PRISTINE FITS

Hi Ashley,

Thank you for your review. We’re pleased to know you’re happy with our service and delivery. Your feedback means a lot to us.

Pristine Fits Team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look