Pristine Gadgetz Reviews 

349
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 160 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that online orders arrive quickly and items look like brand new goods enclosed in secure packaging. Many shoppers appreciate the affordable prices and find the overall sound quality quite satisfying for their daily use. However, some customers also noted concerns regarding item authenticity. A few people additionally experienced frustrating communication challenges and difficulties securing a prompt refund when dealing with product returns. Others pointed out that support teams can be slow or unresponsive when trying to resolve unexpected issues.

What people talk about most

Product

Consumers find product to be a mixed experience, with many reviewers praising the affordable prices, prompt... See more

Quality

Reviewers mention ambiguous feedback about quality, with several consumers praising the excellent sound,... See more

Delivery service

Users describe ambiguous interactions with delivery service, as many consumers praise the prompt and fast... See more

Refund

People report negative experiences with refund processes, often facing unfulfilled promises regarding postage... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as many reviewers highlight amazing... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I purchased a set of what was advertised as refurbished Bose Ultra Open Bluetooth Earbuds for a really good price, more than 60% lower than other retailers. I researched the company and they ha... See more

Rated 4 out of 5 stars

Wished i had checked here first, but never mind. So i brought Airpods 4 ANC everything looks & sounds ok, so happy with the purchase. Lost one bud & need replacing, it was cheaper to... See more

Rated 5 out of 5 stars

I recently purchased a pair of refurbished airpods 4 and i am very satisfied with my purchase. The quality is excellent and the product is genuine at a very affordable price. Also delivery was fast.... See more

Company replied

Rated 5 out of 5 stars

Great service from this supplier and they responded to a number of questions I had and responded to all within minutes of sending my questions. The product purchased by me was genuine and not fake. I... See more

Company replied


Company details

  1. Electronics Company

Written by the company

Pristine Gadgetz - Online stands as the premier electronic gadgets retailer in the United Kingdom. Our offerings encompass a wide array of products, including mobile accessories, refurbished gadgetz, Lighting and various household items.


Contact info

3.6

Average

TrustScore 3.5 out of 5

349 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(349)

164 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Look exactly like AirPods would never…

Look exactly like AirPods would never be able to tell!!

6 September 2025
Unprompted review
Pristine Gadgetz logo

Reply from Pristine Gadgetz

Dear Emily,

Thank you for your great feedback! We’re glad to hear that the product met your expectations and matched the authentic look you were hoping for. Your satisfaction means a lot to us.

Regards,
John
Pristine Gadgetz Customer Support

Rated 1 out of 5 stars

I bought AirPods 4 ANC from here and…

I bought AirPods 4 ANC from here and it’s clearly fake AirPods. I’m not happy

18 September 2025
Unprompted review
Pristine Gadgetz logo

Reply from Pristine Gadgetz

Dear Shaun,

We’re very sorry to hear that you’re unhappy with your purchase. Please note that the AirPods we sell are refurbished products, which go through a careful testing and restoration process. Some non-Apple components may be used during refurbishment to keep the products affordable, while still maintaining good performance and quality.

If you’re not satisfied with your purchase, you’re fully covered — please contact our customer support team, return the item, and we will issue a full refund.

We appreciate your feedback and hope to resolve this for you quickly.

Kind regards,
John
Pristine Gadgetz Customer Support

Rated 5 out of 5 stars

Amazing headphones

Great quality reasonable price

17 July 2025
Unprompted review
Pristine Gadgetz logo

Reply from Pristine Gadgetz

Dear Iz,

Thank you for your kind feedback. We’re delighted to hear that you’re happy with the quality and value of your purchase. Your satisfaction means a lot to us.

Regards,
John
Pristine Gadgetz Customer Support

Rated 5 out of 5 stars

Good quality

Good quality airpod pro 2. Would recommend

16 September 2025
Unprompted review
Pristine Gadgetz logo

Reply from Pristine Gadgetz

Dear Amir,

Thank you for your feedback. We’re glad to hear you’re happy with the quality of your AirPods Pro 2, and we truly appreciate your recommendation.

Regards,
John
Pristine Gadgetz Customer Support

Rated 4 out of 5 stars

Product was exactly as described in…

Product was exactly as described in good condition but delivery was longer than expected . Overall very happy

26 August 2025
Pristine Gadgetz logo

Reply from Pristine Gadgetz

Dear Ian,

Thank you for your feedback. We’re glad to hear the product arrived in good condition and met your expectations. We apologise for the delay in delivery, this is very rare, as we normally dispatch with free shipping that arrives within 2–4 business days. We truly appreciate your patience, and it’s great to know you’re overall very happy with your purchase.

Regards,
John
Pristine Gadgetz Customer Support

Rated 5 out of 5 stars

AirPod 4’s

So happy with my AirPod 4’s - came within 2 days, brilliant quality & no issues. Would recommend to anyone!

14 September 2025
Unprompted review
Pristine Gadgetz logo

Reply from Pristine Gadgetz

Dear Ciara,

Thank you for your wonderful feedback. We’re delighted to hear you’re enjoying your AirPods 4, and that the fast delivery and quality met your expectations. Your recommendation means a lot to us.

Regards,
John
Pristine Gadgetz Customer Support

Rated 5 out of 5 stars

Great comms and excellent product as…

Great comms and excellent product as described and delivered quickly. Nice courtesy emails follow to check all ok with order.

7 August 2025
Unprompted review
Pristine Gadgetz logo

Reply from Pristine Gadgetz

Dear Customer,

Thank you for your wonderful feedback. We’re delighted to hear you’re happy with both our product and service. Providing quality items along with clear communication and prompt delivery is always our top priority, and it’s great to know we met your expectations.

We truly appreciate your support and look forward to serving you again in the future.

Regards,
John
Pristine Gadgetz Customer Support

Rated 5 out of 5 stars

The quality is all in the name- Pristine Gadgetz

I’m very pleased with the AirPods. They came in absolutely pristine condition and packaged very carefully.
They work just like new ones at a fraction of the price.
Quick delivery and great communication from Pristine Gadgetz.
Highly recommend this company!

10 September 2025
Unprompted review
Pristine Gadgetz logo

Reply from Pristine Gadgetz

Dear Sarah,

Thank you so much for your glowing feedback. We’re delighted to hear that you’re pleased with your AirPods and that they arrived in pristine condition, carefully packaged, and performing just like new. It’s wonderful to know our quick delivery and communication met your expectations as well.

Your recommendation truly means a lot to us, and we look forward to serving you again.

Regards,
John
Pristine Gadgetz Customer Support

Rated 5 out of 5 stars

Product comes in great condition

Product comes in great condition, you would never have guessed they are pre loved, such a good deal! Definitely recommend!!

9 September 2025
Unprompted review
Pristine Gadgetz logo

Reply from Pristine Gadgetz

Dear Jessica,

Thank you for your wonderful feedback! We’re so pleased to hear that your item arrived in excellent condition and that you found it to be a great deal. Your recommendation means a lot to us!

Regards,
John
Pristine Gadgetz Customer Support

Rated 5 out of 5 stars

5 stars just for customer service

5 stars just for customer service , i bought some airpods the sound quality wasnt that good for me tbh , i told them they offered me a partial refund and i could keep them , only bad thing is their courier is royal mail

8 September 2025
Unprompted review
Pristine Gadgetz logo

Reply from Pristine Gadgetz

Dear Rashed,

Thank you for your feedback. We truly appreciate your kind words about our customer service and are glad we could find a solution that worked for you.

As the item you purchased is refurbished, there can occasionally be slight differences compared to brand-new products, though we always ensure they are tested and in excellent working condition.

Regarding delivery, we work with Royal Mail, which is one of the most reliable courier services in the UK. While there can be occasional issues, the majority of deliveries arrive on time without any problems. We sincerely hope that on your next purchase, everything goes smoothly and you’ll have an even better experience with us.

Kind regards,
John
Pristine Gadgetz Customer Support

Rated 5 out of 5 stars

I recently bought refurbished AirPods 4…

I recently bought refurbished AirPods 4 from Pristine Gadgetz and I couldn’t be happier with my purchase. The delivery was on time, and the AirPods arrived in excellent condition. The quality is just like new, and the price was amazing compared to buying brand new. Great value, great service – I would definitely recommend Pristine Gadgetz and will be shopping here again!

11 August 2025
Unprompted review
Pristine Gadgetz logo

Reply from Pristine Gadgetz

Dear Chris,

Thank you so much for sharing your wonderful feedback! We’re delighted to hear that you’re happy with your refurbished AirPods 4 and that they reached you on time in excellent condition. It’s our goal to provide top-quality products at great value, so knowing you had such a positive experience truly means a lot. We look forward to welcoming you back again soon!

Regards,
John
Pristine Gadgetz | Customer Support

Rated 5 out of 5 stars

Perfect AirPods

Perfect AirPods, all in working order, thank you

4 September 2025
Unprompted review
Pristine Gadgetz logo

Reply from Pristine Gadgetz

Dear Mandy,

Thank you for your kind feedback! We’re delighted to hear that your AirPods are working perfectly and that you’re happy with your purchase. We truly appreciate your support and look forward to serving you again.

Regards,
John
Pristine Gadgetz | Customer Support

Rated 5 out of 5 stars

Great sperfect ipods at great priceice

Great service. Quality product, bought pods for my sons birthday, perfect condition, quick delivery very happy customer. Will be back for certain.

1 June 2025
Unprompted review
Pristine Gadgetz logo

Reply from Pristine Gadgetz

Dear Cherridan,

Thank you so much for sharing your feedback with us. We’re really pleased to know that the AirPods arrived in perfect condition and made a great birthday gift for your son. It’s wonderful to hear that both the quality of the product and the speed of delivery met your expectations. At Pristine Gadgetz, we take pride in providing excellent service and high-quality products, so your positive experience means a lot to us. We truly appreciate your trust and look forward to welcoming you back again in the future.

Regards,
John
Pristine Gadgetz | Customer Support

Rated 5 out of 5 stars

Cheap iPhone gen 4 AirPods for £46.99…

Cheap apple gen 4 AirPods for £46.99 that work pretty much perfect. The only thing that doesn’t work properly is the answering the phone by nodding and to be honest, when would I use that?? 😂 the sound is perfect, the charging is perfect. If you don’t want to spend an extortionate amount of money, buy a refurbished pair, you won’t regret it, I love mine and will use this site again.

11 August 2025
Unprompted review
Pristine Gadgetz logo

Reply from Pristine Gadgetz

Hi Ste,

Thank you for your detailed feedback! We’re glad to hear you’re enjoying your AirPods 4th Gen and that the sound and charging performance are spot on. 😊 We appreciate your honesty about the nod-to-answer feature too—it’s great to know the value and quality stood out for you. We look forward to serving you again in the future!

Regards,
John
Pristine Gadgetz Customer Support

Rated 5 out of 5 stars

Fantastic my daughter love her iPods…

Fantastic my daughter love her iPods 4th gen for her birthday fast delivery great service thankyou 👍

20 August 2025
Unprompted review
Pristine Gadgetz logo

Reply from Pristine Gadgetz

Hi Nicholas,

Thank you for sharing your feedback! We’re so pleased to hear your daughter loves her AirPods 4th Gen and that they made a perfect birthday gift. Glad you were happy with our fast delivery and service too! 🎉

Regards,
John
Pristine Gadgetz Customer Support

Rated 5 out of 5 stars

Airpods 4th Gen

Airpods 4th Gen
The airpods arrived on time and were exactly as described.
They work perfectly.
Very pleased with the price and quality

13 August 2025
Unprompted review
Pristine Gadgetz logo

Reply from Pristine Gadgetz

Hi Catriona,

Thank you for your wonderful feedback! We’re delighted to hear your AirPods 4th Gen arrived on time, work perfectly, and met your expectations in both price and quality.

Regards,
John
Pristine Gadgetz Customer Support

Rated 5 out of 5 stars

Great experience 👍

22 August 2025
Unprompted review
Pristine Gadgetz logo

Reply from Pristine Gadgetz

Hi Muhammad,

Thank you for sharing your feedback! We’re glad you had a great experience with us 👍

Regards,
John
Pristine Gadgetz Customer Support

Rated 5 out of 5 stars

Genuinely brilliant!

Initially I was a little sceptical about the AirPods as the price was very favourable. I thought they may be fake. However, I decided that if they worked satisfactorily it would be ok.
The AirPods arrived in a couple of days. I was amazed! Pristine is exactly what they are. I asked my daughter to have a look and see if she could tell if they were genuine. In her opinion they were.
So far that have worked perfect. Used during sweaty gym workouts, by the pool on holiday- I am blown away.
Wil definitely consider using this company again and will recommend friends.
Top marks. Thank you for being genuinely brilliant!!

31 July 2025
Unprompted review
Pristine Gadgetz logo

Reply from Pristine Gadgetz

Hi AJ,

Thank you so much for taking the time to share such detailed and positive feedback. We’re delighted to hear that your AirPods exceeded expectations and that you’ve been enjoying them both at the gym and on holiday. It’s wonderful to know your daughter also approved their authenticity — that means a lot!

We truly appreciate your trust in us and your kind words about recommending us to others. Customers like you motivate us to keep delivering the best products and service.

We look forward to serving you again in the future.

Regards,
John
Pristine Gadgetz Customer Support

Rated 5 out of 5 stars

Good price and handy stuff

15 August 2025
Unprompted review
Pristine Gadgetz logo

Reply from Pristine Gadgetz

Dear Elliott,

Thank you for your kind feedback! We’re glad you found our product handy and at a good price. We really appreciate your support and look forward to serving you again.

Regards,
John
PristineGadgetz

Rated 5 out of 5 stars

Quick delivery and a great product

Quick delivery and a great product

15 August 2025
Unprompted review
Pristine Gadgetz logo

Reply from Pristine Gadgetz

Dear Michael,

Thank you for your feedback! We’re delighted to hear that your order arrived quickly and that you’re happy with the product. At Pristine Gadgetz, we take pride in delivering high-quality products efficiently, and it’s wonderful to know that this reflected in your experience.

Your support means a lot to us, and we look forward to serving you again in the future.

Kind regards,
John
Pristine Gadgetz | Customer Support

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