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Review summary

Created with AI, based on recent reviews

Looking at 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its ability to enhance online payment security and control. Many appreciate the ease of creating virtual cards with customizable limits, which helps prevent unauthorized charges and manage subscriptions effectively. The user experience is frequently highlighted as intuitive and straightforward, making online shopping and bill payments feel much safer. People also find the website and overall service invaluable for protecting their financial information and avoiding forgotten free trials. However, some customers experienced significant issues during the onboarding process, describing it as an "absolute disaster" due to extensive verification requirements and long waiting periods. A few users also reported problems with account deactivation, declined transactions, and difficulties with balance top-ups, leading to frustration and account closures.

What people talk about most

Payment

People report positive experiences with payment, highlighting the enhanced security and control it offers.... See more

Service

Customers consistently express satisfaction with the service, highlighting its value and ease of use. Many... See more

User experience

Consumers find the user experience to be positive, highlighting its ease of use and intuitive interface. Many... See more

Website

Customers had positive experiences with the website, finding it easy to use and well-designed. Many reviewers... See more

Subscription

Clients share positive opinions on subscription management, highlighting its effectiveness in controlling... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Privacy cards have been actually life changing. Being able to separate all my recurring payments into different cards, has greatly helped keep track of where my money is going. Settings limits, pausin... See more

Rated 5 out of 5 stars

Privacy.com has been a perfect service to help me prevent misuse of credit/debit card details. Even though many websites integrate with third-party payment processors like Apple Pay, Google Pay, etc,... See more

Rated 5 out of 5 stars

I genuinely love Privacy.com so much man. Thankfully, websites accept the virtual cards over some 95% of times at checkout. It has saved me from so many forgotten free trials and fraudulent charges fr... See more

Rated 5 out of 5 stars

This is such an amazing service. I use this on every website payment that feels even 1% shady (think healthcare practices, ecommerce shopping, restaurant reservation services, etc.) Now that I've had... See more


Company details

  1. Non-bank financial service

Information provided by various external sources

Checkout securely online by creating unique credit card numbers for every purchase. Avoid data breaches, unwanted charges, and stolen credit card numbers.


Contact info

  • Madison Avenue 79, 10016, New York, United States

  • privacy.com

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Everyone should be using this app

I’ve used this app for a couple of years now. It’s absolutely perfect for making sure your card number cannot be used for any other than its intended purpose. It also allows me to avoid giving out my actual name and address for online services that don’t need that information. It’s super easy to use.

4 August 2025
Unprompted review
Rated 5 out of 5 stars

Priceless

Being able to use multiple card numbers gives me flexibility and security so I won't worry about getting overcharged when I'm not expecting it and being able to secure my account against unauthorized charges from vendors that may have my card number from an unrelated transaction. You guys are awesome!

28 July 2025
Unprompted review
Rated 5 out of 5 stars

Privacy makes me feel safe when shopping online.

Privacy makes it easier for me to buy things online. We all know that nothing is really safe anymore, especially online.
With Privacy I'm able to create cards that are directly linked to my bank account, set limits, restrictions and not worry about forgetting to cancel a subscription (THANK YOU).
I don't have to worry about my card number getting leaked and passed around then someone taking the little we have saved. No need to add to credit card debt by hiding behind big CCs for protection.
You can also spend category limits, track spending, etc. Or just keep it simple, kid wants game on store, give kid card number, set X $ limit or as one time use, don't worry about your kid subscribing to anything or re-using for other purchases (I see it a lot with other parents).
Ok, I'm ranting, anyway, 100% recommend. Free, safe, and easy to use!

27 July 2025
Unprompted review
Rated 1 out of 5 stars

I tried to top up my balance two days…

I tried to top up my balance two days in a row. And I still couldn't do it. Communication with support takes not just a lot of time but days!!! What kind of service is this if even at the stage of replenishing the balance, critical problems arise out of nowhere. And what if the funds are withdrawn from the account or simply stolen? This is the worst service I have ever encountered. Don't waste your time! Now I will ask to delete my account, I hope it will take at least a week.

27 July 2025
Unprompted review
Rated 5 out of 5 stars

I love Privacy.com

I love Privacy.com! It is a great product. My son told me about it. It is a wonderful and safe alternative to using your debit card or credit card while online shopping. It is so easy to use. The single use virtual cards are perfect for those times when you don’t want to use your debit card or credit card for online purchases.

26 July 2025
Unprompted review
Rated 1 out of 5 stars

Privacy.com Wasted My Time and Misled Me

I reached out to Privacy.com because I needed higher spending limits for a large, one-time business purchase (~$25,000). I was clear from the very beginning about my needs and timeline. Instead of telling me they couldn’t help, they strung me along—insisting I open a business account, making me go back and forth for days, and even pushing me to spend 90 minutes on the phone with the IRS to get a form no other bank or vendor has ever requested.

And after all that? They gave me the same generic rejection they could have sent on day one.

They completely ignored the context I gave them. Their support rep gave robotic responses and showed zero regard for the time I invested trying to do this the right way. I was transparent, patient, and cooperative—and got nothing but canned replies and ultimately a flat-out dismissal.

Privacy.com is not equipped to handle real business needs. I’ll be moving all current and future spending to a better platform as soon as I find an alternative—and I’ll be sharing this experience on every platform that lets people know what to expect.

22 July 2025
Unprompted review
Rated 5 out of 5 stars

Privacy.com has a great user interface…

Privacy.com has a great user interface and customer support, making it very easy to manage numerous virtual cards. Privacy.com is an essential tool for anyone who values their financial privacy and security. Thank you Privacy.com!

22 July 2025
Unprompted review
Rated 2 out of 5 stars

stared trading in June 2025 with…

stared trading in June 2025 with Fintiwall Pro applied over 6 weeks ago for a drawdown, Still waiting I read afterwards a revue that said it was a scam i should have taken note. Also I get around to calls a weeks from them and as I answer they hang up. weird.
BEWARE

18 July 2025
Unprompted review
Rated 2 out of 5 stars

Complete lack of customer service.

Funny how this company is about privacy....when you try to link your account, they use a THIRD PARTY (notice the shift in liability). Then they say that when you link your account "you agree to share BALANCE information of your account[S]". I tried to call the company to request clarification. You get a voice mail immediately. Chat "support" is a BOT, even when you ask for a human. This is a business you want to have access to your bank accounts????

16 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent for Online Security ⭐️⭐️⭐️⭐️⭐️

I’ve been using Privacy for a while now, and it’s been a game-changer for managing my online payments securely. The ability to create virtual cards with spending limits and merchant locks gives me complete control over my transactions. Whether I’m shopping online or subscribing to services, I never have to worry about hidden charges or fraud.

The interface is clean and easy to use, and their customer support has been responsive whenever I’ve had questions. Plus, knowing my real card details are never exposed adds an extra layer of security that every online shopper should have.

Highly recommend Privacy to anyone looking for a smarter, safer way to pay online!

16 July 2025
Unprompted review
Rated 5 out of 5 stars

I recommend Privacy for EVERYONE

I recommend Privacy for EVERYONE. If you use the internet and make purchases you need privacy. If you have kids that you need to hand over a card to you should use privacy. Business Owners that need to purchase and track subscriptions and free trials. This is the best service ever.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Free service is great! Stop auto charge creep

Free service is great!

The basic services they give for free are fantastic. I've been using them for half a year now. Prevent companies from tracking your credit card, and prohibit surprise fees or auto renewal companies try to nickel and dime you with.

- Today I canceled a streaming subscription that tried to automatically renew above the original promotional price. Privacy sent me a notification of their failed transaction because it was above the limit I set on the card for that subscription.
- A few months ago I used on a hotel laundry service so they didn't get direct access to my main card.
- I used it for a one time ever charge for computer software
- You can even use it for a PayPal account when businesses or services require one.

Set your card amount to a monthly limit, yearly limit, total limit, or a one time use limit. I've got money back on refunds from errors fixed by incorrect charges too.

9 July 2025
Unprompted review

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