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Review summary

Created with AI, based on recent reviews

Looking at 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its ability to enhance online payment security and control. Many appreciate the ease of creating virtual cards with customizable limits, which helps prevent unauthorized charges and manage subscriptions effectively. The user experience is frequently highlighted as intuitive and straightforward, making online shopping and bill payments feel much safer. People also find the website and overall service invaluable for protecting their financial information and avoiding forgotten free trials. However, some customers experienced significant issues during the onboarding process, describing it as an "absolute disaster" due to extensive verification requirements and long waiting periods. A few users also reported problems with account deactivation, declined transactions, and difficulties with balance top-ups, leading to frustration and account closures.

What people talk about most

Payment

People report positive experiences with payment, highlighting the enhanced security and control it offers.... See more

Service

Customers consistently express satisfaction with the service, highlighting its value and ease of use. Many... See more

User experience

Consumers find the user experience to be positive, highlighting its ease of use and intuitive interface. Many... See more

Website

Customers had positive experiences with the website, finding it easy to use and well-designed. Many reviewers... See more

Subscription

Clients share positive opinions on subscription management, highlighting its effectiveness in controlling... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Privacy cards have been actually life changing. Being able to separate all my recurring payments into different cards, has greatly helped keep track of where my money is going. Settings limits, pausin... See more

Rated 5 out of 5 stars

Privacy.com has been a perfect service to help me prevent misuse of credit/debit card details. Even though many websites integrate with third-party payment processors like Apple Pay, Google Pay, etc,... See more

Rated 5 out of 5 stars

I genuinely love Privacy.com so much man. Thankfully, websites accept the virtual cards over some 95% of times at checkout. It has saved me from so many forgotten free trials and fraudulent charges fr... See more

Rated 5 out of 5 stars

This is such an amazing service. I use this on every website payment that feels even 1% shady (think healthcare practices, ecommerce shopping, restaurant reservation services, etc.) Now that I've had... See more


Company details

  1. Non-bank financial service

Information provided by various external sources

Checkout securely online by creating unique credit card numbers for every purchase. Avoid data breaches, unwanted charges, and stolen credit card numbers.


Contact info

  • Madison Avenue 79, 10016, New York, United States

  • privacy.com

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

Terrible experience

The onboarding process is an absolute disaster. I connected my bank, provided my SSN, provided my ID, and they still wanted more stuff for verification. Eventually, after a two week process of trying to approve my account they wrote me to tell me that my Mail that I provided as proof of residence was two old. Lmao, I tried, but this place is apparently run by Fort Knox. Can't review their service because their onboard process is ab absolute joke. I'm just going to use one of their competitors, what a pain in the @$$.

9 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Way To Manage Bills

This app gives you the power to set withdrawal limits, or even cancel a company outright, with just a few taps on your phone.

You are in charge of your money. You decide who gets how much, and when. And if they don't behave, you can cut them off on YOUR terms.

No more BS cancellation games. No more unauthorized withdrawals. No more sneaky fees.

Take charge of your money, and send awful companies packing!

2 June 2025
Unprompted review
Rated 2 out of 5 stars

Too much information to have any Privacy.

Requiring a live picture of me after I already gave a picture of my drivers license, SSN,date of birth, full name. Was extremely aggravating. How much information due you need!? I Pay All my bills previously then you Cut my account off because you demand a picture, when I have done Nothing illegal or suspicious. I ONLY USE THIS SERVICE SO I DONT HAVE TO WORRY ABOUT SOMEONE STEELING MY CARD NUMBER. NOT FOR PRIVACY. WOULD NOT RECOMMEND.

5 June 2024
Unprompted review
Rated 5 out of 5 stars

This is the most wonderful way to keep…

This is the most wonderful way to keep bad actors from getting your bank card! Best thing I ever did. The ease of use is wonderful as I am in control of the card and the amounts I set.

Now please work on getting this to incorporate into my Apple Pay!

Love this application!

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Privacy is safe, trustworthy, reliable and flexible

I really enjoy using Privacy. It gives me peace of mind when purchasing on any website by providing a protective filter on my accounts. I love how I have the flexibility to create a purchase card number to use continually on specific websites or a single-use card number for one time purchases. You can even choose which bank account you want the purchase to come from. If you make a return with a merchant, Privacy even handles it and deposits the refund right into your original account. Privacy is safe, trustworthy, reliable and flexible. I highly recommend.

9 May 2025
Unprompted review
Rated 5 out of 5 stars

Business savings!

We used to waste so much money on subscriptions in our business and frankly, in my personal expenses as well... Subscriptions can be tricky to cancel. That's if you remember to cancel but in a business, no matter how successful, the subscriptions can add up, then be forgotten. These are the small droplets of blood that will bleed your business to debt. Now, I just log into my privacy portal, pause any card for any service I don't need yet, one place, one view. I love getting those emails from all these little vendors like "we tried charging your card but unsuccessful" Well good, Ididn't need your product anymore...
And maybe more importantly, we don't give out our main business card to any 3rd parties anymore, which has minimized the chance of fraud to near zero...

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service – Easy, Secure, and Invaluable ⭐⭐⭐⭐⭐

I've been using Privacy.com for several years now and it continues to be one of the most valuable tools in my digital life. The platform is incredibly easy to use, with a clean interface and seamless experience whether I'm creating virtual cards, setting spending limits, or managing subscriptions. It provides a layer of security and control over my finances that I can't imagine going without. The value it offers far exceeds the cost, and I plan to keep using it well into the future. Highly recommended!

12 May 2025
Unprompted review
Rated 5 out of 5 stars

Privacy.com as a giving tool

I am so glad to have privacy.com as a safe tool in my toolbox for online and app purchases. I have adopted a small family who is down in their luck, but fighting their way back. When they need help with food or a safe ride home from work, it’s so easy to send them a “privacy” card without either of us having to worry about it being misused. Truly, it has made my charitable work so much easier, quicker and safer!

7 May 2025
Unprompted review
Rated 4 out of 5 stars

Add an extra layer of privacy to online transactions

I love the service provided. It's great to take an extra step to protect your card number(s) online, and once you get the account set up, it's straightforward to use. I really like that the 2FA doesn't HAVE to go through my e-mail, as that saves me the time of doing 2 log-ins each time I want to buy a tchotchke.
That said, the account verification process has a few hoops to jump through (I'd moved just prior to opening an account, which made it hard), and there's not really a tutorial for getting yourself set up/walking you through errors (at least, my Android phone struggled to show any feedback from the webpage). They are very responsive to e-mails, though. If your connected account dips to about $100 or less, Privacy may decline transactions to prevent bouncing them, which was a surprise; and Privacy payments take 3-4 days to hit my bank (which was frustrating to realize after my mental number and bank account kept failing to match up. I've now instituted a notification system in another app to account for this lag.). So there is a bit of a learning curve, but overall the service provided is a solid one, the support team does a great job filling in the gaps, and there's not a whole lot of other competitors.

25 April 2025
Unprompted review
Rated 1 out of 5 stars

Support Non-existent?

I have sent 4 requests to support for a payment issue that I experienced. I have never received a response from support. I see others have the same issue. I love the service but support seems awol. Searching for alternatives.

25 April 2025
Unprompted review
Rated 5 out of 5 stars

Great features to increase privacy and security

Really like the features to keep my main credit card more secure. I do not give my credit card to anyone over the phone. I use single use numbers and have cards assigned to major hotel chains and other travel related companies. They have a max per transaction limit so a compromised number has limited exposure and easy to cancel or reissue. Very happy with the way the cards work and the notifications I get. Easy to set up single use cards as needed. 5 stars from me.

2 May 2025
Unprompted review

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