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Review summary

Created with AI, based on recent reviews

Looking at 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its ability to enhance online payment security and control. Many appreciate the ease of creating virtual cards with customizable limits, which helps prevent unauthorized charges and manage subscriptions effectively. The user experience is frequently highlighted as intuitive and straightforward, making online shopping and bill payments feel much safer. People also find the website and overall service invaluable for protecting their financial information and avoiding forgotten free trials. However, some customers experienced significant issues during the onboarding process, describing it as an "absolute disaster" due to extensive verification requirements and long waiting periods. A few users also reported problems with account deactivation, declined transactions, and difficulties with balance top-ups, leading to frustration and account closures.

What people talk about most

Payment

People report positive experiences with payment, highlighting the enhanced security and control it offers.... See more

Service

Customers consistently express satisfaction with the service, highlighting its value and ease of use. Many... See more

User experience

Consumers find the user experience to be positive, highlighting its ease of use and intuitive interface. Many... See more

Website

Customers had positive experiences with the website, finding it easy to use and well-designed. Many reviewers... See more

Subscription

Clients share positive opinions on subscription management, highlighting its effectiveness in controlling... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Privacy cards have been actually life changing. Being able to separate all my recurring payments into different cards, has greatly helped keep track of where my money is going. Settings limits, pausin... See more

Rated 5 out of 5 stars

Privacy.com has been a perfect service to help me prevent misuse of credit/debit card details. Even though many websites integrate with third-party payment processors like Apple Pay, Google Pay, etc,... See more

Rated 5 out of 5 stars

I genuinely love Privacy.com so much man. Thankfully, websites accept the virtual cards over some 95% of times at checkout. It has saved me from so many forgotten free trials and fraudulent charges fr... See more

Rated 5 out of 5 stars

This is such an amazing service. I use this on every website payment that feels even 1% shady (think healthcare practices, ecommerce shopping, restaurant reservation services, etc.) Now that I've had... See more


Company details

  1. Non-bank financial service

Information provided by various external sources

Checkout securely online by creating unique credit card numbers for every purchase. Avoid data breaches, unwanted charges, and stolen credit card numbers.


Contact info

  • Madison Avenue 79, 10016, New York, United States

  • privacy.com

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

I don’t usually leave reviews

I don’t usually leave reviews, but Privacy.com has completely changed the way I shop online and manage my finances. If you’ve ever worried about your credit card info floating around the internet—or gotten hit with surprise charges from sketchy subscriptions—this is the solution you didn’t know you needed.

With Privacy, you can create virtual cards in seconds, each with custom spending limits and even merchant locks. That means no more unexpected charges, and if a site gets hacked? No worries, just delete the virtual card. It’s genius.

Their app and browser extension are sleek, intuitive, and just work. I love being able to pause or close cards with a click, and setting monthly limits has actually helped me stick to a budget (which felt impossible before). Plus, they have a solid rewards program if you go with the premium plan—worth every penny.

Customer support? Top-tier. Super responsive and genuinely helpful.

In short: if you value your online privacy and want total control over your spending, Privacy.com is a no-brainer. I recommend it to everyone.

11/10, easily one of the most useful tools in my digital life.

24 April 2025
Unprompted review
Rated 5 out of 5 stars

Peace of mind

I love having the peace of mind knowing that if the vendor where i purchased something gets hacked my real card info is safe

23 April 2025
Unprompted review
Rated 5 out of 5 stars

Privacy - the app that should be on every phone

Where do I begin. I first heard of this app from a YouTube reviewer (I don’t remember the name) that talks about data and privacy. As someone who is concerned about privacy and data, I decided to take a look into the Privacy app.

The purpose of Privacy is to use a virtual credit card that uses numbers other than your actual credit card. You connect the virtual card to a funding source and you’re good to go!

These virtual cards can be used once or used multiple times by the same merchant. You can set a transaction limit for each card so no matter what, no funds are taken out that go over the transaction limit. The virtual cards are perfect for using sites that you’re unfamiliar with, or just protecting yourself from fraudulent charges. For example, I ordered from a site that I thought was from a legit brand and my actual credit card kept getting charged, even after I contacted the bank and changed the card number! That will not happen with Privacy as long as you set the transaction limit; no site will be able to keep charging your card without your authorization.

There is a free and paid tier. As a free member, you are able to utilize the service free of charge with no gimmicks or hidden fees. I haven’t used the paid membership but if the free service is good, I’m sure the paid version offers more benefits.

I recommend everyone download this app. It provides a layer of protection between your credit/debit cards and websites that you’re entering your financial information into. Customer service is quick and responsive if there are any issues or questions regarding the account. I have recommended this company to family and friends. I’ve been using this app for over a year and I am so pleased this company exists.

22 April 2025
Unprompted review
Rated 1 out of 5 stars

Awful customer service

Awful customer service, I switched banks and they paused my account for an inexplicable reason. I had to reach out to support 4 times to get a response and after doing so their support stopped replying to my emails, that was 3 days ago. I don't know if there's a suitable alternative but I will not be using privacy again.

19 April 2025
Unprompted review
Rated 5 out of 5 stars

Scam transactionfighter

There has been way too many scam transactions lately. They say they want to charge one thing but did more than that. They say you have cancelled your subscription, but still keep charging you
Privacy card is the answer

22 April 2025
Unprompted review
Rated 5 out of 5 stars

Great for privacy

Seemless integration. Can make a random credit card for a one time payment or make one locked to a certain merchant or general category. If your card is ever comprised, cancel the card, get your money refunded and create a new one. No need to wait on the credit card company!

17 April 2025
Unprompted review
Rated 5 out of 5 stars

A very important function.

I have been using Privacy for only a few months. I only use masked cards when other online payment methods are not available to me. I used a different company to do this until they shut down this function to improve services,but,after months of being unavailable,I really badly needed this function again,that's when I found Privacy! I only use an occasional masked card,with Privacy,there is NO or little cost to me for this use. It works great,I am so far very pleased with Privacy & recommend it for other folks who need this very important function for online use.

17 April 2025
Unprompted review
Rated 1 out of 5 stars

Trash service

Every damn month there is a failed transaction because they “detected insufficient funds”. Which is of course bullshit. And it is not their job to “detect” anything, but to run the damn transaction. If the bank rejects it (it won’t), so be it. Always complaining about “out of date bank connection”. Which is of course absurd - I update it nearly every month. I’m done with these clowns.

13 April 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend this service even with…

Highly recommend this service even with free account to anyone who would like hide their payment information as private while Privacy will give you entire legal tools to do it. So far so good and I am over 1 year user. This company is legit and even free account is very useful.

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Secure!

The process for setting up your account is a little slow, but you can really tell it’s secure! I like how I can set my subscriptions to a specific card and setting a limit so that it cannot overcharge and I can cancel the card at any time. Cards are so easy to set up and use! It gives me a lot of confidence in keeping my identity safe.

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service

I highly recommend Privacy to anyone that takes their privacy seriously.

25 March 2025
Unprompted review
Rated 5 out of 5 stars

It's easy to use.

It's easy to use. It's protected by 2FA. I get 12 free virtual cards every month, which is plenty.

20 March 2025
Unprompted review
Rated 5 out of 5 stars

Privacy has been awesome

Privacy has been awesome. I love creating virtual cards instead of using my real credit card number everywhere online. The best part is being able to pause or close cards instantly if something feels off. Knowing I can set spending limits and keep my actual info hidden gives me peace of mind. It’s simple, secure, and honestly a no-brainer if you shop online a lot. Highly recommend it!

23 March 2025
Unprompted review
Rated 5 out of 5 stars

Best online service for shopping I know of

This app/service provides me a way to limit my financial exposure when buying products online. I use them for so much. Online shopping is troublesome and I have had multiple cards get compromised. This finally gives me a way to find the bad retailers and has freed me up to buy more online with less overall fear of my accounts getting used where they were never allowed. I have really breathed a sigh of relief after hearing about this service and bringing it to my life. Cannot recommend enough.

19 March 2025
Unprompted review
Rated 1 out of 5 stars

They absolutely suck for privacy…

They absolutely suck for privacy standards. They ask for wayyy too much info to sign up, double, triple, and quadruple verification's to create cards. Just overall a hassle to work with, and if they do let you create cards half the time they decline your transactions. What an absolute mess. Their website is cute I guess.

15 March 2025
Unprompted review
Rated 5 out of 5 stars

I do not have any personal credit cards…

I do not have any personal credit cards so I rely on Privacy.com to manage my online purchases and subscriptions. I like that I can put limits on transactions so that unexpected charges are declined, and that I can put cards on hold or create a new one for a one-time purchase. Very happy with the product.

14 March 2025
Unprompted review

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