Very fast service, I bought the remote rooting for pokemon go at night and was serviced first thing in the morning. Good communication and instructions. Took around 2 hours due to my own slow internet... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I can not describe the satisfaction you will get from this service and these products. I have purchased 3 devices and 1 remote service and couldnt be happier. Do not second guess your decision, if you... See more
Not my first device purchased from Privacy Portal and definitely not the last! Always quick delivery, easy and fast communication with the team, and always on hand to answer any questions thorou... See more
ordered a phone on the 25th May with next day shipping I was sent the tracking code but Royal Mail has been expecting the parcel for 2 weeks now I have tried to contact privacy portal ab... See more
Company details
Written by the company
Your Device, Your Control. At PrivacyPortal our main goal is to give our customers full control over their mobile device. Whether through direct root access or via custom ROM's that remove Google tracking services. But don't just take our word for it. Join our Discord and see what our customers have to say!
Contact info
United Kingdom
- privacyportal@mail.com
- privacyportal.co.uk
Breach of guidelines
Item stuck in Customs
Since the 14th of September that the item is stuck in Customs being processed. I've made some online buys before from the UK and it never took this long to arrive. Still waiting for a phone that I bought almost a month ago and no news whatsoever. Am I supposed to do anything for the item to be delivered? A little bit of feedback after so long would be nice.
5 September 2023
Reply from PrivacyPortal
Hi Antonio, we spoke in our discord a couple days ago about your order placed 2 weeks ago. I explained the parcel status on Royal Mail is currently set to 'This item is still being assessed by the destination customs authority. If any further information is required before release they will contact the recipient directly'. As explained customs speed can vary from country to country. For example the US process parcels from the UK within a couple days. Due to Brexit parcels going from the UK to any EU country is potentially subject to extra fees which has in-turn slowed down the overall process time for UK to EU parcels.
Our team are very responsive an we do our best to handle customer queries efficiently.
great assistance was given and sorted…
great assistance was given and sorted out my problem
25 August 2023
Ordered 2 phones and both times survive…
Ordered 2 phones and both times service has been great!
3 September 2023
It was fast and the product is very…
It was fast and the product is very good. The apps were already installed and integrated. Thank you guys
21 August 2023
Got the phone it was working great
17 August 2023
They are very kind and are willing to…
They are very kind and are willing to help even when I’m not experienced
17 August 2023
Fast and No hassle
The package was delivered in an expeditious manner. The phone was in good condition when received. Everything worked like it’s suppose to, I’m a very satisfied customer!
23 August 2023
Seller is really kind and is willing to…
Seller is really kind and is willing to answer questions . Prompt response time and fast shipping . USE THIS GUY .
15 August 2023
The Root Guy took the time to explain…
The Root Guy took the time to explain to me how everything works with the phone, and note he did this when it was already late at night/early morning for hkm so I already know he was super exhausted. Answered all my questions as well. Couldn't be any more satisfied with his customer service
17 August 2023
Privacy portal services
All services I recieved from Privacy portal have been completed at a very speedy and high standard. Have been a returning customer for a while now and would highly reccomend to any looking for POGO services. Can't thank-you enough dude
21 August 2023
Unprompted review
Incredible customer service
Great customer service, phone arrived next day and was securely packed, 10/10 experience 💜
7 August 2023
Unprompted review
Go no further
I was very excited to get a rooted phone but couldn't do it myself. As soon as I saw that I could buy one! I did my homework and privacy portal seemed like the the top place to go! Turned out the experience I've ever had! The phone is perfect, the customer service was fantastic! I literally had NO idea what I was doing and the patience that @Root Guy showed me was pure gold! Remember this is an important process and many others can make 1 mistake and you have big problems! This is the place to stop looking. He knows answers to my questions before I got the whole question out! A very very amazing seller and person!! Thank you so so much!
Oh and delivery to USA unbelievably fast! Just an amazing experience!
8 August 2023
Unprompted review
Got my OnePlus Nord 5G in excellent…
Got my OnePlus Nord 5G in excellent condition like it was shows.
He also helped me when I needed help in setting up stuff.
100% recommend
28 July 2023
Unprompted review
👍🏻👍🏻👍🏻👍🏻
The phone I purchased was received in excellent condition. Product was exactly as described. Phone was ready to turn on and use right out of the box. Couldn’t have been more pleased.
1 June 2023
Reply from PrivacyPortal
Thank you for your kind words Alex! We are glad you're loving your device!
I received the phone in a timely manner!
14 August 2023
👍👍👍👍
I was annoying and still great service. Only thing would really be tutorials to the applications on the official discord. Some of the apps are confusing.
12 August 2023
Reply from PrivacyPortal
Thank you for your feedback Coolpercool! It's definitely something we are looking to integrate into the discord server.
Amazing service
Amazing service , Super helpful and kind and extremely accommodating did not get mad when I asked like 20 questions
8 August 2023
Amazing and Convenient!
Great service and Amazing product! Would recommend to anyone looking for Rooted devices or services!
13 August 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.