Private Internet Access Reviews 10,894

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its reliability, high speeds, and excellent user experience, noting its effectiveness in maintaining privacy and security. Many appreciate the intuitive and user-friendly interface, along with features like port forwarding and a wide selection of servers. The pricing is frequently highlighted as affordable, especially for multi-year subscriptions, making it a great value. However, some customers also noted occasional issues with website functionality, experiencing difficulties or finding it less polished than other aspects of the service. A few users also mentioned that while the service generally performs well, there were instances of limited transfer rates on certain distant or even nearby VPN servers, although this was not a consistent experience.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting the ease of use, fast connection speeds, and... See more

Service

Customers consistently note positive experiences with service, often highlighting its reliability and speed.... See more

Technology

Reviewers highlight positive aspects of technology, praising its reliability, high speeds, and broad... See more

Website

Reviewers mention ambiguous feedback about the website. Some customers praise the interface, finding it... See more

Price

People report positive experiences with price, often highlighting its affordability and great value. Many... See more

Based on these reviews

Rated 5 out of 5 stars

Been a customer for years now. PIA provides an ideal privacy solution, proven in court. Plenty of client options for multiple OSs and devices. Port forwarding and split tunnel support work general... See more

Rated 5 out of 5 stars

Their VPN gateways are genuine and legit. They stay strong undetected by any geofencing systems/trackers. This is the utmost essential feature for me and PIA has been making my day, everyday for a fe... See more

Rated 5 out of 5 stars

Excellent product complimented by excellent Customer Service. Instructions are simply explained. When the VPN is enabled I have yet to lose a connection in over 10 Years. I have tried other VPNs' bu... See more

Rated 5 out of 5 stars

I've literally been using PIA vpn for over 10 years. They STILL don't keep logs. They have been subpoena'd by the government, but because they didn't keep logs, they had nothing of substance to turn... See more


Company details

  1. Software company
  2. Computer Accessories Shop

Written by the company

Private Internet Access™ VPN Service encrypts your connection and provides you with an anonymous IP to protect your privacy.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 14% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great VPN

I've been using PIA since 2017, and its great. Love all the ways I can utilise it also, Windows app, browser plugin and mobile.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

My account got stolen

My account got stolen. My computer was hacked, and all my data went to dark web. My pia account was sold. Pia helped me to get it back, and I can continue with the best vpn solution....

Leif Riemann

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Private Internet Access is a great VPN. The company does what they advertise for a fair price.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

PIA was my first VPN, and it's a keeper!

PIA was my first VPN, and I've retained it for well over 5 years. The price is very reasonable (3 year plan), the usage policy (10 devices) is generous, the features are more than adequate for my needs, the wide range of connection points is great, and I have always received help in a timely fashion when needed.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Ideal privacy solution, excellent VPN

Been a customer for years now. PIA provides an ideal privacy solution, proven in court. Plenty of client options for multiple OSs and devices. Port forwarding and split tunnel support work generally well. Great speeds through most exit nodes.
Best when coupled with their periodic promotional deals, keep an eye online for those.

15 October 2025
Unprompted review
Rated 1 out of 5 stars

ISRAELI OWNED - PRIVACY COMPROMISED

DO NOT BUY FROM THESE PEOPLE. THIS VPN IS COMPROMISED BY ISRAEL

Quoted from NewsTarget: "Kape Technologies, an Israeli-linked firm, controls multiple top VPNs (ExpressVPN, CyberGhost, Private Internet Access) while employing former Israeli intelligence officers. Spyware Roots: Former leaders of Kape and ExpressVPN have ties to Unit 8200 (Israel’s NSA) and Duvdevan, an assassination unit that targets Palestinians. Unit 8200 has been caught extorting Palestinians using intimate personal data—raising fears the same tools could be deployed against VPN users. Former Israeli military operatives occupy key roles in Meta (Facebook), Google, and Microsoft, shaping online discourse while suppressing Palestinian voices. Kape owns VPN review sites like vpnMentor, suspiciously ranking its own products as "best" for privacy—despite its history of malware and surveillance ties.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

great features, stability and price.

the price is reasonable.
the product is stable and generally speedy enough that I don't even know it is on.
I am a nerd, and have multiple computers and the ability to add this to my computers, phones, and tablets is great.

17 February 2026
Unprompted review
Rated 2 out of 5 stars

Hello

You are welcome

16 February 2026
Unprompted review
Private Internet Access logo

Reply from Private Internet Access

Hi Odunayo,

Thank you for leaving a review! We noticed your 2 star rating and wanted to check in with you.

If there is a specific issue you are experiencing or if you need any assistance with your setup, we would love to help improve your experience.

Please feel free to contact our dedicated support team via live chat at https://www.privateinternetaccess.com/ or by emailing support@piavpnsupport.zendesk.com.

Best,
Private Internet Access Team

Rated 5 out of 5 stars

Solid!

Ive been using PIA on Debian based Linux for years, Its been rock solid!

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Great VPN

Been using PIA for several years now and have zero issues using them. I have devices across both Linux, Windows as well as android and all work well.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Private Internet Access gives you secure connection to the world!

For me there are 2 main advantages of Private Internet Access:
1) Ability to connect to a server in another country so I can bypass Kaspersky Internet Security restrictions to update it's virus definitions in the United States - Freedom of Choice!
2) Ability to keep my internet activity PRIVATE as it should be - away from ISPs and other entities that have no business spying on it's citizens.

Thank you Private Internet Access! I sleep better at night knowing all my internet activity is Private.

9 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look