Been a customer for years now. PIA provides an ideal privacy solution, proven in court. Plenty of client options for multiple OSs and devices. Port forwarding and split tunnel support work general... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Company details
Written by the company
Private Internet Access™ VPN Service encrypts your connection and provides you with an anonymous IP to protect your privacy.
Contact info
Replied to 14% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best choice to make
Best choice to make, affordable VPN, it just works, dedicated IP, port forwarding all very helpfull!!
11/10
Fast, Easy and Reliable!
I love the range of locations and the speed. Very reliable and reasonably priced. Most Important - Easy to use.
It is cheap and it works well
It is cheap and it works well. And what i need is working great.
Do NOT recommend - 1200 + ms
DO not recommend - at the moment and every week i got to deal with slow speeds, right now it is 1200+ ms speed, wrote a complaint and got told to reset my computer or wait. Not worth it guys as this is ONGOING
I've been using PIA vpn for over 10 years
I've literally been using PIA vpn for over 10 years. They STILL don't keep logs. They have been subpoena'd by the government, but because they didn't keep logs, they had nothing of substance to turn over to them.
Better than nord vpn, better than surfshark, these guys have been doing the same job a lot longer, a lot more reliably, and a really really fair price.
IT IS CHEAP BUT SLOW
IT IS CHEAP BUT SLOW. iT WILL CUT YOUR INTERNET SPEED DOW BY 75%
Simple setup and configuration
Simple setup and configuration, minimal impact on speeds and great functionality
Auto renews without ability to stop
The service itself is so so... They claim to work on firestick but in reality it is inconsistent at best. The real issue is stopping their service... The subscription auto renews. Last year I was unaware of the renewal until I got charged. I emailed them to say I didn't want to renew and they offer you a chance to cancel but won't refund your recently charged renewal. I stayed that I never wished to renew and I don't wish to again renew in 2025... So turn off the auto renewal... Annnd sure enough I just received a notification of payment for another auto renew. Like other reviewers have experienced. Can't trust a company who doesn't legitimately offer you a renew pending notice or a chance to stop your subscription without needing to contact God himself. They also provide online help which doesn't match their actual settings as their online help insinuated there was a visible setting labelled subscriptions where you could turn off auto renew but this doesn't actually exist.
GOOD LUCK getting them to stop billing…
GOOD LUCK getting them to stop billing you. This is the most toilet VPN out there. If you've never worked a 2nd full time job, they'll give you one. Once you give them your credit card, it's over. They refuse to stop charging it, and they'll stop responding to your emails, BUT THEY'LL KEEP CHARGING YOUR CARD. What's even worse is they'll provide the credit card company with whatever documentation they need to keep charging your card. You will have to cancel your card and get a new one. That's not an issue, but once you do you will have to go back through all your other accounts and correct the CC info.
CAVEAT EMPTOR!!
This VPN has never failed
This VPN has never failed. It's been getting better and better over the years and added useful features (like dedicated IP) and is now a smooth easy to set up and USE VPN solution. It now also comes with their own cloud base Antivirus. Not sure if it's better that the built in Microsoft one, but it's there for you to to try and use, I am and will decide if it's worth keeping at a later stage,
Their customer support is great also. Quick responses from the chat bot and lets you use a real person easily if the AI can't help you.
I do not feel the need to try anything else, and haven't been for years. Can't say that about a lot of software and services I currently use.
Private Internet Access (PIA VPN) is…Best , nothing to add
Private Internet Access (PIA VPN) is one of the most dependable and well-built VPN services available today. It offers a strong balance of speed, privacy, and usability, making it a great choice for both casual and advanced users.
From the moment you install it, PIA shows why it has earned such a strong reputation. The setup is simple and quick, and the interface is intuitive—ideal for anyone who wants a secure connection without the hassle.
Performance:
PIA delivers consistently fast connection speeds, even when connected to distant servers. Streaming, downloading, and browsing all remain smooth and stable. It easily handles HD streaming on platforms like Netflix and YouTube while keeping latency low for gaming and video calls.
Privacy & Security:
This is where PIA truly shines. With strong AES-256 encryption, a strict no-logs policy, and independently audited servers, your data and identity are always protected. The kill switch, split tunneling, and multi-hop features add extra layers of security for those who need it.
Server Coverage:
PIA has an impressive global network of thousands of servers across over 80 countries. This wide coverage ensures you can always find a fast and reliable connection anywhere in the world.
Value for Money:
For the features it offers, PIA is priced very competitively. You get premium-level protection and performance at one of the most affordable rates in the VPN market.
Verdict:
Private Internet Access is a great and reliable VPN that does exactly what it promises—keeps you secure, private, and connected. Whether you’re a traveler, streamer, or just someone who values online privacy, PIA is a solid investment that won’t disappoint.
works well
works well, good privacy, some IPS blocked but thats just life. no BS
Excellent product complimented by…
Excellent product complimented by excellent Customer Service. Instructions are simply explained.
When the VPN is enabled I have yet to lose a connection in over 10 Years. I have tried other VPNs' but PIA remains NO.1.
There are a number of VPNs out there. Don't waste your time. PIA provides unparalleled security
Fabulous VPN
Private Internet Access is a great VPN. Very affordable, reliable, and can be used almost anywhere in the world. I travel a lot.
I'd highly recommend it, especially to protect your data abroad.
Simple and works
Simple and works. Never one issue in 8+ years. Updates quickly.
Best VPN I've ever had
Best VPN I've ever had, it never lets you down, Awesome price too, I can't think of there be anything around better, Thank You for existing.
I wish I'd found PIA sooner
I wish I'd found PIA sooner! Very happy with their service, and it works great with policy based routing on Unifi Network, as well as the iPhone and MacOS app. Great price, will definitely be subscribing for the life so long as their rates stay reasonable.
Not even purchasable for me
Not even purchasable for me. Either they broke the website on purpose, or they don't care.
Not to mention the "chat with us" button in the bottom corner doesn't work either.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








