The samples arrived quickly and the spc wall panels are amazing quality with great guarantees. Perfect for our project and at last we have found a company that does 2800mm high. Marcus was very helpfu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Cannot fault this company, product or customer service. Ordered flooring and it initially came the same day! Then needed to order another box as we were short (my error) and they were so good they mov... See more
Company replied
Protek was recommended by my son who has done his living room,hallway and kitchen dining room in herringbone. The quality is first class, from ordering to delivery was a quick three days. I'm a diy e... See more
Company replied
Good price with no hidden extras. Order was placed and within a couple of hours, someone had called me to arrange the delivery. A box and the product inside was damaged on arrival but one quick call t... See more
Company replied
Company details
- #38 of 86 best companies in Flooring Shop
Written by the company
At Pro-Tek™, we’re committed to supplying premium luxury vinyl flooring at competitive prices. We have developed a range of state-of-the-art LVT options that enhance every room they adorn. Through meticulous research and development, we have created innovative flooring options that strike the perfect balance between aesthetic appeal and functionality.We offer a wide range of flooring in both WPC and SPC aswell as our incredible Tek- Core range. In herringbone , Plank and tile designs we will have a flooring option for you. Our flooring is fully waterproof and suitable for all areas of the home as well as your commercial space , We offer 20 year to lifetime residentail guarantees across the range aswell as a 30 year commercial We’re on a mission to make high-quality engineered vinyl flooring that people can rely on. That’s why a great deal of what we do involves research, development and testing. We’re determined to ensure our products are the best in the industry, which is why we’re always looking for ways to improve and innovate. This unwavering commitment to excellence is one of the reasons why we won The National Flooring Innovation Awards in 2018 and 2019
Contact info
66 Purley Way - Croydon, CR0 3JP , London, United Kingdom
- 020 3917 5550
- info@protekflooring.co.uk
- pro-tek-flooring.com
4.7
Excellent
285 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
GreatproductsandverygoodCustomerservice. Highlyrecommended.
I bought Lvp for my Landing around 4 years ago and it still looks great. I'm very happy with the products of Pro Tek Flooring . I've ordered few samples for a new project, delivery was fast and looking forward to use Pro Tek again. Highly recommended.
A returning and happy Customer 😊
4 February 2026
Reply from Pro Tek Flooring LTD
Hi Nameraj
We are so glad that you are still in love with your floor and really look forward to seeing prject number 2.
We really appreicate you taking the time 4 years later to come back and leave such a glowing review.
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Great service and communication again…
Great service and communication again from this company. Second lot of flooring purchased.
4 February 2026
Reply from Pro Tek Flooring LTD
Hi Nick
Thanks for returning and trusting again a 2nd time around. We are very happy that the service and communication was great and we will be here for any follow up questions or advice you need.
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Prompt delivery of free samples
Prompt delivery of free samples. Good quality too. Will be placing an order
2 February 2026
Unprompted review
Reply from Pro Tek Flooring LTD
Hi Seonaidh
Thank you for the 5*
Please let us know if you need any advice or have any questions and we will be happy to assist you when ordering your floor
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Excellent flooring and quick delivery
Excellent flooring and quick delivery. Easy to install. Nothing not to like about this product
28 January 2026
Unprompted review
Reply from Pro Tek Flooring LTD
Hi Nick
This is the kind of review we love.
Thank you so much for the kind words and we look forward to doing more projects with you in the future
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Product seems to be of good quality but…
Product seems to be of good quality but only time will tell if that's the case,So many companies ask to give feedback just after purchasing when you cant give a realistic opinion until some time has passed.
Everything looks great when its new and different so just take that into consideration with anything you buy online.
On this case the boxes were damaged at most corners so lost 7 planks.It wasn't the delivery drivers fault as it was well packaged & bubble wrapped to a pallet so had left the supplier like this with no quality control.
This is why I won't purchase from this supplier again.
3 February 2026
Unprompted review
Reply from Pro Tek Flooring LTD
Hi Jason
Thank you for taking the time to leave us a review. We do strive for 5* reviews.
In regards to the pallet we take photos each day of the goods before they leave the warehouse. I have the photos of your pallet to show that the goods were in perfect condtion.
If you would like to give me the best email address i can email these through to you.
It is a shame that you would not purchase from us again due to an issue that was caused beyond our warehouse.
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Reply from Pro Tek Flooring LTD
Hi Giacomo
Thank you for the review
We are always striving for perfection and would love any and all feedback. If there was anything we could have done to make this a 5* review please email me on info@protekflooring.co.uk
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Cannot fault this company
Cannot fault this company, product or customer service. Ordered flooring and it initially came the same day! Then needed to order another box as we were short (my error) and they were so good they moved us up in the delivery slot as we had our carpenter waiting unable to proceed without commencing the floor. Really easy to get in contact with and conduct themselves so professionally. Would recommend endlessly and use again.
5 February 2026
Unprompted review
Reply from Pro Tek Flooring LTD
Hi Lauren
Thank you for the glowing review
We are glad everything came together and that you can now enjoy your floor.
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Reply from Pro Tek Flooring LTD
Hi Becky
Thank you for the 5* review , we are glad the process was nice and simple
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Excellent product and fast delivery
Excellent product and fast delivery
16 January 2026
Unprompted review
Reply from Pro Tek Flooring LTD
Hi Darren
Thank you for the 5* review
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Free samples
Free samples. Delivery prompt.
Seeing the quality and colour in your own home.
3 February 2026
Reply from Pro Tek Flooring LTD
Hi Andrew
Thank you for the review were glad that the samples are a good size so that you can really see the colour in your own home
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Dry lay first to check pattern
Excellent product and easy to fit but I had an issue with pattern . Extrusion marks on the pattern on the planks, I managed used some those for cuts but some of them I couldn’t use at all . I contacted pro tek with photo evidence and they sent out replacement packs straight away.
27 November 2025
Unprompted review
Reply from Pro Tek Flooring LTD
Hi Leighton
Thank you for your review , i am glad that the product was what you needed and i am very sorry about the delivery it is unfortunate that the couriers had damaged a pack however i am glad that we managed to sort it all out for you
Please let us know if you need any assistance moving forward
Marcus Kallmeier
Director
Pro Tek Flooring LTD
This product seems to be all i have…
This product seems to be all i have been looking for in a floor for years. I only ordered a sample, but my brother recommended it because his girlfriend got, and she loves. I will be purchasing for my whole flat soon. I'll update this review then.
12 December 2025
Unprompted review
Reply from Pro Tek Flooring LTD
Hi Michael
Thank you for such a Great review. Please let us know if you need any assistance when placing your order and we will be happy to assist you
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Reply from Pro Tek Flooring LTD
Hi Craig
Thank you for the 5*
If you need any assistance please let me know
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Just ordered a sample
Just ordered a sample. Arrived promptly. Sufficient to assess pattern. No follow up hassle.
19 January 2026
Reply from Pro Tek Flooring LTD
Hi Andrew
Thank you for the review
If you do need anything we are here to help you :)
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
fast delivery
26 January 2026
Reply from Pro Tek Flooring LTD
Hi Adrienne
Thank you for your 5* review
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Website is easy to navigate
Website is easy to navigate. Plenty of flooring to choose from. Samples ordered arrived quickly.
21 January 2026
Reply from Pro Tek Flooring LTD
Hi Maroulla
Thank you for taking the time to leave us this review. We are glad everything was simple to navigate. Lets hope its as simple for you to pick the perfect floor !
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Samples sent very quick seem to be of a…
Samples sent very quick seem to be of a very high quality will be using for whole of downstairs floorplan⁸
19 January 2026
Reply from Pro Tek Flooring LTD
Hi Paul
Thank you for the 5*
If you need any help working out sizing or which accessories you require to cover the entire downstairs we would be happy to assist.
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Pleased with the product..but
Pleased with the product, but disappointed with the delivery. It seems standard practice to be given a delivery time slot these days, but ProTek could only confirm sometime between 09:00-18:00. Would've given 5 star but for the inconvenient delivery.
16 January 2026
Reply from Pro Tek Flooring LTD
Hi Ben
Thank you for the review
We do understand the frustration when it comes to delivery times. As a rule with the courier services it is classed as an all day call between 8am and 6pm as standard. On every order we make a large request that the customer be called 1 hour prior to delivery so that you are not waiting around all day and i am very sorry that this did not happen.
We would love to be able to do all delivereies ourselves rather than use the courier however to reach all of the UK this is something we have to do
Thank you for basing the 4* off the service and the product itself and again i am sorry about the long wait times for the flooring
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
I ordered two free samples
I ordered two free samples. They arrived quickly and well packaged without going overboard. Very quick and product is of good quality.
15 January 2026
Reply from Pro Tek Flooring LTD
Hi Shirlee
Thank you for the review.
Please let us know if you need any assistance when it comes to ordering the flooring and we will be happy to help.
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Quality flooring and helpful staff …
We have used their flooring in 3 houses and we are delighted with the quality of them . About to buy for 2 more houses
14 January 2026
Reply from Pro Tek Flooring LTD
Hi Fiona
This is exactly what we love to see!
Thank you for coming back time and time again we look forward to many more projects with you in the future
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.