Can't give 0 stars unfortunately. Ordered a mega doughnut for Son's birthday. Got confirmation and they took my money. No delivery. Numerous emails and Facebook/Instagram messages sent. No reply. Gues... See more
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Large cookies & cream doughnut ordered for an 18th birthday delivered on the right day & travelled well which is crucial. Absolutely delicious and still tasted good when it was finished 2 days later.... See more
Company replied
Sent doughnuts to friend as birthday gift, unfortunately DPD went to wrong address & so she didn’t receive them. Tried in vain to resolve this with DPD. Although Project D weren’t available to help me... See more
Company replied
Fuming!!! Ordered a celebration doughnut for my daughters birthday on the 17th August fir delivery on the 14th September, I paid for Saturday delivery. It hasn't arrived. I waited all day for it. I ch... See more
Company details
Written by the company
Project D is an artisan doughnut bakery based in the UK. We pop up at events and locations across the UK with our handcrafted creations. We also offer a nationwide postal doughnut delivery service and we've got plans to reopen our shops when possible. www.instagram.com/project.doughnut www.projectdoughnut.co.uk
Contact info
Derby, United Kingdom
- info@projectdoughnut.com
- projectdoughnut.co.uk
3.2
Average
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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nothing special but ok
Just recieved my caramel choc doughnut, its not as big as i thought it would be, the caramel tastes exactly like whats in those caramel slice cakes with choc on top… ill be honest, the doughnut is not as good as i was expecting but maybe picked the wrong doughnut flavour, i would maybe try another one, its nice enough but not the best i have tried.
23 March 2023
Unprompted review
Reply from Project D
Hi Stephen thank you for your review we're sorry if you didn't enjoy the caramel doughnut as much as you expected to, perhaps a different flavour might work better for you? We appreciate you letting us know your views and hope that you will try another one and let us know your thoughts. Many thanks!
Amazing!
Amazing!! Brought the caramel heart one and its was delicious!! Will defiantly be recommending and buying again! Thank you
14 February 2023
Unprompted review
Reply from Project D
Hi Sarah, thank you for taking the time to leave your 5* review! We are so pleased to hear how much you loved your caramel mega heart! Your feedback is really appreciated. Thank you again, we will see you soon!
Many thanks, Project D Team
Lovely doughnut delivered for…
Lovely doughnut delivered for valentines. I ordered the buenissmo mega heart as a gift for my husband. Delivered on time. Only 4 stars is because the filling is made out to be much more than is actually in there. It was made out to be filled to the brim with nutella but only a small amount actually inside.
But I'd order again the doughnut itself was really nice!
13 February 2023
Unprompted review
Reply from Project D
Hi Vikki, thank you for taking the time to leave your review. We are really pleased to hear how much you loved the doughnut! I am sorry to hear about the filling - thank you for bringing this to our attention. Please could you kindly send us an email on info@projectdoughnut.com with your order number and some images and we would be more than happy to look into this for you.
Many thanks, Project D Team
I bought a biscoff mega heart doughnut…
I bought a biscoff mega heart doughnut for my partner for Valentine's Day, and it came on time and looked great in the box. However, it had hardly any filling in it, which was very disappointing because it is a bit dry and bread-like due to being a huge doughnut with 2 or 3 tiny blobs of filling. If you look at their social media (I saw it on Tiktok) they advertise them as being generously filled. Based on the price and quality of the product, I would not purchase any more products from them, and will not trust their marketing.
14 February 2023
Unprompted review
Reply from Project D
Hi Kessi, thank you for taking the time to leave your review. I am really sorry to read this, but thank you for bringing this to our attention. Please could you kindly get in touch with our team on info@projectdoughnut.com with your order number and some images and we will be more than happy to look into this for you. We look forward to your email.
Many thanks, Project D Team
Baby bad vegan doughnut amazing
Had the Baby bad vegan doughnut, amazing doughnut, tastes just the same as a doughnut with egg in it. The biscoff toppings were so good except for the biscuit itself which was stale, the biscoff icing was top notch, the biscoff filling was splendid too. And there was plenty of the toppings too.
13 February 2023
Unprompted review
Reply from Project D
Hi Amy, thank you for taking the time to leave your kind review. We are really pleased to hear how much you loved the Bad Boy doughnut - this is definitely a customer favourite! We are sorry to hear that about the biscuit - these are only opened on the day the doughnuts are made so we are really surprised about that. If there is anything we can help you with, please get in touch with our team on info@projectdoughnut.com. Thank you again!
Many thanks, Project D Team
Not as good as they used to be ….
I’ve ordered from this company several times previously …
Oh this recent particular occasion I found the doughnuts to be less soft/ fresh as before, and they were not as big, and when you pay £25 out for them, you would expect them to be just as good as before, but sadly they were not.
My daughter ate the last one this morning, and found a hair in it, which was also very disappointing ..
3 February 2023
Unprompted review
Reply from Project D
Hi Lyndy, thank you for taking the time to leave your review. This is really disappointing and surprising to read. Please could you kindly get in touch with us on info@projectdoughnut.com with your order number and some images so we can put your mind at ease - our Bakery team wear hair nets so we would really like to look into this for you.
We hope to hear from you soon.
Many thanks, Project D Team
Fantastic!!
Received the Buenissemo love heart doughnut through the post and I was absolutely delighted, as was the birthday boy for whom it was a gift.
It was perfectly in tact, a great size and from the fact it doesn't exist anymore, absolutely delicious! Thank you!
1 February 2023
Unprompted review
Reply from Project D
Hi Claire, thank you so much for taking the time to write your amazing review! We are so happy to read your feedback, and we are even more pleased that the doughnut was thoroughly enjoyed. Thank you again.
Many thanks, Project D Team
Incredible customer service
Incredible customer service! I ordered a box to the wrong address which was subsequently returned back and although completely my fault the Project D team redelivered a box of doughnuts so my friend wasn't without their birthday present. Love them!
12 January 2023
Unprompted review
Reply from Project D
Hi Carly, thank you for taking the time to leave your 5* review! We are so pleased you had such a good experience with us, and we hope your friend loved their birthday doughnuts!
Many thanks, Project D Team
Late delivery - poor customer service.
Item delivered the day after the requested date which meant the delivery was ultimately pointless - to be told that donuts posted Thursday (so presumably prepared Wednesday) would be “fine” for Saturday is a reach. But hey always a joy just to be fired a link to read the comprehensive t&c of service where it tells you late deliveries are basically tough luck. There are other doughnut companies out there doing it better which is where I’ll be headed for further purchases. Oh and the donuts arrived looking like they’d been through a tumble drier. Perfect.
10 December 2022
Unprompted review
Reply from Project D
Hi Steve, thank you for taking the time to leave your review. I am so sorry to read this, especially when we tried our upmost to resolve this for you via Facebook. Unfortunately, we cannot directly contact you to look to resolve this for you now, and you politely declined our invitation of a discount code against a future purchase. Our courier is currently experiencing delays due to other courier strikes and Christmas and we can only apologise for this, which we did numerous times. Our doughnuts are made fresh on the day of dispatch, and whilst they are a fresh product, they are consumable for several days, which means they will still taste delicious today. If you would like to get back in touch, with some images of the damage, we will be more than happy to investigate this further for you. Many thanks, Project D Team
Amazing doughnuts!
Amazing doughnuts, taste amazing and you get so much for the price! Definitely will be ordering again 😍
13 November 2022
Unprompted review
Reply from Project D
Hi Rachel, thank you so much for leaving your lovely review. We are really pleased you enjoyed our doughnuts, thank you very much for ordering! Many thanks, Project D Team
So tasty and so many options!
So tasty and so many options!! Would definitely buy some again!!
27 October 2022
Unprompted review
Reply from Project D
Hi Francesca, thank you for leaving your 5* review! This was so nice to read so thank you very much! We are really pleased to hear how much you loved our doughnuts, and we will see you again soon for some more! Many thanks, Project D Team
Absolutely amazing doughnuts
Absolutely amazing doughnuts! Best ones I’ve ever had. I will be definitely returning for more when ur next in Rugby!
26 October 2022
Unprompted review
Reply from Project D
Hi Ellie, thank you so much for leaving this amazing review! This was lovely for us to read so thank you very much for your feedback. We will see you again in Rugby soon for some more of our delicious doughnuts! Many thanks, Project D Team
JUST WOW!!
Won a free box & WOW!! LOVED THEM & DEFINITELY WILL BUY NEXT TIME!!
THANK YOU
20 October 2022
Unprompted review
Reply from Project D
Hi Gemma, thank you for your wonderful review. Well done on winning a free box! We are so pleased to hear just how much you enjoyed them, and we will see you again soon for some more delicious doughnuts! Many thanks, Project D Team
Such a yummy treat
Such a yummy treat! Always beautifully decorated and very generous portions! Would 110% recommend
16 October 2022
Unprompted review
Reply from Project D
Hello! Thank you for leaving your excellent review!
We are so pleased to hear how much you loved your Project D doughnuts! Our Bakery will love this feedback, thank you.
If there is anything else we can help with, please get in touch with us via email: info@projectdoughnut.com
Thank you | Project D 🍩
The most delicious and yummiest…
The most delicious and yummiest doughnuts ever! Would give 10 starts if I could. Definitely recommend them and can’t wait to have some more!
16 August 2022
Unprompted review
Reply from Project D
Hi Tashfeen!
Thank you for taking the time to leave your excellent review!
Thank you for your kind comments, we are so happy to hear how much you loved our doughnuts! We shall see you again soon for some more!
If there is anything else we can help with, please get in touch with us via email: info@projectdoughnut.com
Thank you | Project D 🍩
Never disappointed by Project D
Never disappointed by Project D! Myself or my partner will always pop to where they're selling when they're in the area. My partner won a box yesterday on Instagram, and went to pick them up in the evening.
Thank you again!
12 August 2022
Unprompted review
Reply from Project D
Hi Hannah,
Thank you for taking the time to leave your lovely review!
We are thrilled to hear you visit us whenever we are near! We hope you enjoyed your free box yesterday, and we will see you again soon, thank you!
If there is anything else we can help with, please get in touch with us via email: info@projectdoughnut.com
Thank you | Project D 🍩
Amazing doughnuts
Amazing doughnuts! The whole office were impressed. The lady at the stall who served us was lovely and approachable to (Cannock Town 3rd August) We had a pink one, biscoff, jammy dodger and red velvet and they were delicious!
3 August 2022
Unprompted review
Reply from Project D
Hi Mia, thank you so much for taking the time to leave your 5* review and thank you for visiting us today at one of our pop-ups! We are really pleased to hear how much you and your team loved our doughnuts! See you again soon!
If there is anything else we can help with, please get in touch with us via email: info@projectdoughnut.com
Thank you | Project D 🍩
Absolute shocker
My wife ordered a four box of donuts for my birthday. The website states throughout the delivery details that it will be sent by DPD, but instead they were sent by Royal Mail. Royal Mail missed the delivery time window and so there was nobody at home and no details on where the package was headed. Our video doorbell footage shows the driver throwing the parcel back in the van after turning it over a couple of times. Next day we went to the collection office on a whim and recovered the package. The packaging has no labelling such as "fragile" or "this way up", so no wonder that the delivery driver was not handling them with care, it wasn't his fault! Upon opening the package, the donuts were severely damaged and bore no resemblance to the advertised picture on the website. It took two attempts by email to get them to agree to a refund, the first time we were told "they'll still taste the same", which is a ridiculous attitude when you are paying over £4 per donut! The refund was then "forgotten" until we raised a dispute through PayPal and made a series of social media posts. My posts have now been deleted by the company and I have been blocked by them on Facebook. It really is pathetic that a company cannot promptly issue a refund or accept some criticism when things go wrong. As good as the donuts are, they are overpriced and the customer service is utterly shocking.
3 June 2022
Unprompted review
Reply from Project D
Hi Marc, we are very sorry to hear of your experience with Royal Mail and with your doughnuts. We pride ourselves on our product both looks and taste and also our customer service, so we are very disappointed that you have not received 5 star care.
We have done some further checks and can see that your refund was delayed slightly and we do apologise for this, it was an oversight on our behalf but we can see that this has now been rectified. We do try very hard to deal with any issues promptly and are sorry that this didn't happen in this instance.
We're sorry that you feel that the doughnuts are overpriced, for the size and quality we have received many comments to say that they are good value for money and we hope that you still enjoyed them.
Again very sorry for this issue and any inconvenience you have incurred, we do hope that you might give us another try sometime in the future when we promise to do better. Many thanks
Friendly staff and easy to order
Friendly staff and easy to order. Lovely how there was no plastic on delivery, high quality product when delivered.
Big doughnuts, very sweet and high quality. Each different however there is room for improvement on some flavours e.g red velvet could do with a chocolate doughnut rather than a plain one. The lotus and the Pink donut was on another level. The prices are reasonable. I would recommend.
23 May 2022
Unprompted review
Reply from Project D
Hi Georgia thank you for your constructive feedback, we will pass your comments onto our Bakery Manager. We are so pleased you enjoyed them though! Many thanks
These donuts are absolutely amazing!!!
These donuts are absolutely amazing!!!! I ordered the giant donut for my daughters 8th birthday and it was amazing! I’d say better than krispy kreme! This has to be the only birthday cake that has been eaten in less than 24 hours!! I can’t wait to order again. Please do more flavours in the giant donut! I want to try them all. :) thanks 😊
30 March 2022
Unprompted review
Reply from Project D
Hi there thank you so much for your lovely feedback we are so pleased you enjoyed the mega! We are adding some new flavours to the website soon they are in development now!
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