Pro Marine Store Reviews

200

•

4.8

Sailing shop

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This company was selling this item cheaper than anyone else. Also free delivery for which I wasn't expecting for the price. Other companies were adding on a delivery charge for the same item. Highly r... See more

There’s so much choice when ordering on Google I checked this firm out pre hand because have been ripped off on a Google site before also rang them and was impressed by there phone Manner.ordered a ex... See more

Company replied

"Although I paid 9GBP for express delivery I still haven't received it so I can't review it." Edit: I think a good measure of a company's integrity is how fast the fix stuff when it goes wrong. W... See more

Company replied

Company details

Written by the company

The UK's biggest ePropulsion dealer for all electric outboard motors and Pod drives, the future of powering your dinghy and boat! The UK's only marine dealer of Aceleron serviceable lithium batteries and a major dealer in EcoFlow lithium battery powerstations. We live for off-grid solutions using just the sun.

Contact info

46 Newport Road, CB11 4BS, Saffron Walden, United Kingdom
01799588292
sales@promarinestore.co.uk
promarinestore.co.uk

4.8

Excellent

200 reviews

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1 review in the last 12 months

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Jul 22, 2023

Very good customer service

Very good customer service, very helpful and expedited our delivery date to meet our needs

14 July 2023

Reply from Pro Marine Store

Jul 27, 2023

Thank you for your review, we are so happy you were please with the customer service! This is our number one aim, kind regards, The Team

Jul 18, 2023

Shipment to the Netherlands

Was looking for a product being sold out in the Netherlands and did send Pro Marine Store an e-mail to give it a try and see whether I could buy what I needed overseas. Got a reply in 15 minutes and as Pro Marine staff was just planning a crossing by sailboat to Holland I picked up the products in Amsterdam. What a flexibility and service! Would definitely recommend them to anyone.

18 July 2023

Unprompted review

Reply from Pro Marine Store

Jul 20, 2023

Thank you Niek! The timing worked out great, glad we could help out with such a bulky item that would be otherwise very difficult to transport

Jul 10, 2023

Very efficient and fast delivery

3 July 2023

Reply from Pro Marine Store

Jul 10, 2023

Many thanks for your feedback Michael, have a great summer

Jul 10, 2023

The Whats App response to my queries…

The Whats App response to my queries was fast, helped and ensured I bought the right products for what I needed. The products look great and when identified a periphery item which had been damaged in transit, they immediately agreed to send out another one.

1 July 2023

Reply from Pro Marine Store

Jul 10, 2023

Many thanks Michael, and i'm pleased that you like the Whatsapp customer service channel, we find it works very efficiently. Have a great summer on the water

Jul 5, 2023

Excellent Customer Service

I received excellent pre-sale help and guidance. First class friendly professional communication throughout. Thank you Ben. We are looking forward to taking our Kayak out and having fun.

25 June 2023

Reply from Pro Marine Store

Jul 9, 2023

thanks so much Dawne, we really appreciate your kind words and hope you have a fantastic time on the water this summer. Kind regards from the team

Jul 4, 2023

Product promised within 24hrs as I…

Product promised within 24hrs as I needed to take it abroad with me. Failled to arrive before I left

25 June 2023

Reply from Pro Marine Store

Jul 9, 2023

Hi Catherine, I'm so sorry your item didnt arrive the next day, i can assure you we sent it on overnight courier service, and so the fact that they didn't deliver in the timeframe we booked (and paid for) is very frustrating for all involved. We endeavour to do our very best with items that are needed next day, and typically they do work out, but very occasionally, we are let down by a part of the process out of our control.

Jun 28, 2023

Good to speak to a human and get good…

Good to speak to a human and get good advice. Came when it said it would. Good service

20 June 2023

Reply from Pro Marine Store

Jun 28, 2023

Thank you Kerry, we appreciate your feedback! have a great summer on the water

Jun 22, 2023

Good fast efficient service

16 June 2023

Reply from Pro Marine Store

Jun 22, 2023

many thanks Peter, have a great summer

Jun 20, 2023

Poor delivery experience

Despite ordering for next day delivery (an option on the website) I was informed that the usual courier could not undertake delivery but that they would arrange for following day with another. That failed to materialise. I chased by phone 2 days later only to be told there was a misunderstanding. I cancelled the order as it was time critical

14 June 2023

Reply from Pro Marine Store

Jun 20, 2023

Hi Adrian, so sorry our courier critically let us down that affected a whole week of orders, and unfortunately yours was one of those. We have had to deal with an unexpected delivery nightmare that couldn't have come at a worse time! We were promised a service that they couldn't deliver on and so sorry again for this. I'm glad you managed to find the item for quicker delivery and hope you have a good season out on the water.

Jun 19, 2023

Excellent customer service

13 June 2023

Reply from Pro Marine Store

Jun 22, 2023

many thanks! have a great season on the water

Jun 19, 2023

All very straightforward, good advice and delivery as promised

25 April 2023

Reply from Pro Marine Store

May 26, 2023

thanks Ron, much appreciated, have a great time on the water this summer

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