This company was selling this item cheaper than anyone else. Also free delivery for which I wasn't expecting for the price. Other companies were adding on a delivery charge for the same item. Highly r... See more
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There’s so much choice when ordering on Google I checked this firm out pre hand because have been ripped off on a Google site before also rang them and was impressed by there phone Manner.ordered a ex... See more
Company replied
"Although I paid 9GBP for express delivery I still haven't received it so I can't review it." Edit: I think a good measure of a company's integrity is how fast the fix stuff when it goes wrong. W... See more
Company replied
Was looking for a product being sold out in the Netherlands and did send Pro Marine Store an e-mail to give it a try and see whether I could buy what I needed overseas. Got a reply in 15 minutes and a... See more
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Company details
Written by the company
The UK's biggest ePropulsion dealer for all electric outboard motors and Pod drives, the future of powering your dinghy and boat! The UK's only marine dealer of Aceleron serviceable lithium batteries and a major dealer in EcoFlow lithium battery powerstations. We live for off-grid solutions using just the sun.
Contact info
46 Newport Road, CB11 4BS, Saffron Walden, United Kingdom
- 01799588292
- sales@promarinestore.co.uk
- promarinestore.co.uk
4.8
Excellent
200 reviews
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Late delivery
The item arrived in two packages on consecutive days and Pro Marine cheerfully refunded my delivery charge. Otherwise, it's as I ordered and in good condition.
17 May 2023
Reply from Pro Marine Store
Hi Chris, so sorry for this frustrating situation. On looking into this, we have spoken to the courier to see what happened and it turns out there was a significant fire that broke out at the distribution centre where your items transited through- it has been on the news. This caused knock on effects for many customers in that their work was delayed for the best part of a day. This is the reason the two items got separated. Now that you have had this let down with the courier service you paid extra for, we would be more than happy to refund the cost to you as a way of apology. We will refund back onto the card you originally paid with, it will be with you shortly. Otherwise, we hope you have a great season on the water with the new motor
Very good service
12 May 2023
Reply from Pro Marine Store
thank you Judith, we appreciate your feedback!
Perfect service & great value.
Really easy and pleasant to deal with over the phone. Great e-mail communication as well.
Very helpful & knowledgeable and not pushy.
Expedited my order at no extra cost.
Great value and freebies with the order.
Will certainly order for Pro Marine Store again.
3 May 2023
Reply from Pro Marine Store
thank you for this great review! we really appreciate it and are glad to be providing outstanding customer service. Have a great season on the water
Painless purchase
Online ordering/payment was simple, fast shipping and excellent telephone support.
29 April 2023
Reply from Pro Marine Store
Many thanks Roger, we appreciate your feedback! have a great season on the water
Reply from Pro Marine Store
Thank you very much, we appreciate your feedback, have a great time with your purchase
Reply from Pro Marine Store
Many thanks Robert, have a great season out on the water!
Rapid and accurate delivery
18 April 2023
Reply from Pro Marine Store
Excellent, thanks John, we aim to get you your order as quickly as possible. Have a great season on the water
Reply from Pro Marine Store
Many thanks Alistair, so pleased you are happy with the delivery and the ePropulsion Spirit 1.0 Plus, have a great summer
As described and quick dispatch.
9 April 2023
Reply from Pro Marine Store
Thank you Duncan, have a great season on the water!
Efficient service
7 April 2023
Reply from Pro Marine Store
Many thanks Tim, we appreciate your feedback!
Has not arrived yet [edit]
"Although I paid 9GBP for express delivery I still haven't received it so I can't review it."
Edit:
I think a good measure of a company's integrity is how fast the fix stuff when it goes wrong.
While the delivery was to some extent out of their control, and timed badly with easter, they have apologised and are refunding my express payment.
Shilt happens, Pro marine owned it and recovered nicely :-)
4 April 2023
Reply from Pro Marine Store
Hi Chris, I'm so sorry for this frustrating situation, we have reached out to you by email as there seems to have been a problem with the courier delivering to you so close to the bank holiday weekend. Unfortunately we have seen some overnight deliveries miss their dates as the couriers were inundated. However we have reached out with a resolution that I hope you are happy with.
Very efficient
29 March 2023
Reply from Pro Marine Store
Thank you Sean, have a great summer with the new toys!
Had what I needed in stock and delivery…
Had what I needed in stock and delivery was very prompt. Offer of free bags was the decider in who to buy from.
21 March 2023
Reply from Pro Marine Store
Hi David, thank you for the kind feedback, i hope you love the new ePropulsion Spirit 1.0 Plus, have a great season
Not had any communication since I…
Not had any communication since I placed the order.
Is it in stock?
Has it been shipped?
I will wait and see.
19 March 2023
Reply from Pro Marine Store
Hi Goefrey, we have reached out to you to explain that not all Lewmar parts are kept on the shelf as they have a catalogue of over 13,000 parts. We go into this much more on our delivery page on the website in that sometimes there is a leadtime of around a week for these less sold parts as they are extracted from the warehouse by Lewmar. In the end, I see that we did manage to get the part to you, just not as quick as we had liked. Please accept our apologies but I hope we resolved your complaint as quickly as possible
Reply from Pro Marine Store
thank you Andrew, we appreciate your feedback
Thank you for your prompt service!
31 January 2023
Reply from Pro Marine Store
Thanks Anton, have a great time this season!
The Ecoflow Delta 2
The Ecoflow Delta 2 was available where other websites did not stock it
Ordering on the website was easy
Delivery was speedy
26 January 2023
Reply from Pro Marine Store
Thanks Zahir, we appreciate your feedback!
Nice and simple
Nice and simple, fast response to email questions and smooth delivery.
30 January 2023
Reply from Pro Marine Store
Thank you David, have a great 2023
Very knowledgeable and helpful company
Very knowledgeable and helpful from initial enquiry right through to the delivery of our purchase, which we are very pleased with.
20 January 2023
Reply from Pro Marine Store
Thanks Kevin, I hope you are enjoying the kayak, have a great time on the water in 2023
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