Promdressshop Reviews 

771
•
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

I ordered a dress for homecoming, and the seller was responsive before the purchase. After the sale, however, communication became slow, and obtaining a return authorization (RMA) and refund has been... See more

Rated 1 out of 5 stars

Couture Candy out of California has same policies and was delightful to work with. Prom Dress Shop - Rude Customer service! Unreasonable - no exceptions and unfriendly. Someone named Jill wouldn... See more

Rated 4 out of 5 stars

Dress is really beautiful but it shipped 2 weeks after the original ship date they quoted me. Would definitely recommend buying from here as far as quality dresses just make sure to leave yourself ple... See more

Rated 5 out of 5 stars

I chose to order from this site because the availability of a return or exchange. Buying a formal dress online can be scary, but this process was great! Super fast shipping! Authentic name brand it... See more

Company details

  1. Clothing Shop
  2. also in
  3. Dress Shop
  4. Fashion accessories shop

Written by the company

Prom Dress Shop is the number one online dress store for prom dresses and dresses for other formal occasions. In business since 1985 and online since 1992, we carry a variety of the hottest prom designers. We stock over 20,000 dresses ready to ship so Prom Dress Shop is a great place to find the style, color, and size you need to find your dream dress. With easy returns and exchanges, a price match, free shipping, and no tax outside of Illinois we offer a deal that is top in the industry.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

771 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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2.7

All reviews

(771)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful dress worth every cent

Beautiful dress worth every cent, great quality. My daughter was thrilled and looked amazing, she got so many compliments, her dress made her prom night so so special Thank you very much.

p.s. Sizing was great too

28 April 2019
Unprompted review
Rated 3 out of 5 stars

Return policy

The return policy is very sneaky and easy to overlook. Restocking fee absolutely sucks. Dress quality was okay, but I’ve definitely seen better for the price I’ve paid. Customer service was prompt but not very friendly.

24 April 2019
Unprompted review
Rated 1 out of 5 stars

Quality not very good

Quality not very good. The dress was wore one night and after the first hour of shooting pictures we noticed there was a spot about the size of a basketball where all the sequence had came off (bald spot). We had not even made it to the dance before falling apart. Disappointing especially after the huge expense of the dress.

23 April 2019
Unprompted review
Rated 5 out of 5 stars

So happy with this company

So happy with this company! They had the dress that my daughter and I searched everywhere for! The designer was even sold out of the size that we needed. It came within 4 days and was exactly what we expected.

23 April 2019
Unprompted review
Rated 3 out of 5 stars

Great Company, Not so great product.

Promdressshop.com found the dress we were looking for and got it to us so very quickly. The 3 stars isn't necessarily for the business but the dress itself they sold to us. One strap broke within 20 minutes of my daughter having it on. At this point they were well on their way to get pictures done and such and we had to rig it up for the night. I was sad for her that she had to worry about this the whole night. She went from loving her dress to hating it. Really put a damper on her Senior Prom night :( I will be writing an email to the dress company and suggesting promdressshop.com to avoid selling this line. $280 for a dress that fell apart immediately.
NOPE!!

19 April 2019
Unprompted review
Rated 5 out of 5 stars

First Time Buyer

This was my first time ordering and was extremely satisfied. Customer service was very responsive to questions and offered immediate solutions to a potential problem. I will purchase again in the future

18 April 2019
Unprompted review
Rated 5 out of 5 stars

Pretty for Prom

The dress is absolutely beautiful!!
More beautiful in person. Promdressshop
saved my daughter’s prom. We love the dress.

14 April 2019
Unprompted review
Rated 3 out of 5 stars

Dress was not as adveritsed

Dress was not as adveritsed. The sleeves did not drape to the back and front as advertised. I was very disappointed. I only didnt return because I needed it for a function 2 days later.

13 April 2019
Unprompted review
Rated 4 out of 5 stars

Dress is really beautiful but it…

Dress is really beautiful but it shipped 2 weeks after the original ship date they quoted me. Would definitely recommend buying from here as far as quality dresses just make sure to leave yourself plenty of time because shipping may run late.

13 April 2019
Unprompted review
Rated 5 out of 5 stars

Thank you so much....

Thank you so much..... very pleased. I was so nervous about the fabric and fit because of ordering online. My daughter and I couldn't have been more surprised. We love it. It fits her so well and the fabric is gorgeous. Thank you and we will be returning..👍

11 April 2019
Unprompted review
Rated 1 out of 5 stars

CUSTOMER SERVICE IS LACKING - UNHELPFUL (AT BEST)

Couture Candy out of California has same policies and was delightful to work with.

Prom Dress Shop - Rude Customer service! Unreasonable - no exceptions and unfriendly. Someone named Jill wouldn't even listen to reasons why the five day return was not possible- one of which the dresses arrived during spring break and we were gone. We now have 2 dresses that have never been worn. They were literally taken out of the box 3 times to try on (less that 10 minutes of total time) Most proms across the nation have not taken place. Very unpleasant people. Unpleasantly shared that other customers have tried to sell dresses on Ebay or Poshmark which leads me to believe this is a common occurrence.

11 April 2019
Unprompted review

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