Promdressshop Reviews 

771
•
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

I ordered a dress for homecoming, and the seller was responsive before the purchase. After the sale, however, communication became slow, and obtaining a return authorization (RMA) and refund has been... See more

Rated 1 out of 5 stars

Couture Candy out of California has same policies and was delightful to work with. Prom Dress Shop - Rude Customer service! Unreasonable - no exceptions and unfriendly. Someone named Jill wouldn... See more

Rated 4 out of 5 stars

Dress is really beautiful but it shipped 2 weeks after the original ship date they quoted me. Would definitely recommend buying from here as far as quality dresses just make sure to leave yourself ple... See more

Rated 5 out of 5 stars

I chose to order from this site because the availability of a return or exchange. Buying a formal dress online can be scary, but this process was great! Super fast shipping! Authentic name brand it... See more

Company details

  1. Clothing Shop
  2. also in
  3. Dress Shop
  4. Fashion accessories shop

Written by the company

Prom Dress Shop is the number one online dress store for prom dresses and dresses for other formal occasions. In business since 1985 and online since 1992, we carry a variety of the hottest prom designers. We stock over 20,000 dresses ready to ship so Prom Dress Shop is a great place to find the style, color, and size you need to find your dream dress. With easy returns and exchanges, a price match, free shipping, and no tax outside of Illinois we offer a deal that is top in the industry.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

771 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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2.7

All reviews

(771)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Will do business with them again!

First - You can actually get someone on the phone!! They helped me to decide what size to order. When the dress arrived and didn't fit, the return process was quick and easy and my account was credited upon receipt of the dress.

20 September 2019
Unprompted review
Rated 5 out of 5 stars

Great experience

Once my purchase was complete, I received the dress very quickly. Everything was packaged very well. My dress came with a bag for storage and travel. I was very pleased with every detail!

31 August 2019
Unprompted review
Rated 5 out of 5 stars

Not one to normally leave reviews

Not one to normally leave reviews, however due to the nature of the purchase definitely felt the need to leave something out there for someone to grasp on for future needs. This past prom season with my junior daughter was a nightmare. Brick and mortar stores that we visited had minimal choices within her size range which left her feeling miserable and me wanting to pull my hair out. After deciding to switch to an online purchase many of the reviews left me petrified (a quick query and it's a mess of completely different items sent than purchased, poor construction, etc.). We finally decided on Prom Dress Shop and my daughter settled on a gorgeous royal blue dress. There was no negative to the purchase what-so-ever. The dress arrived in a timely manner, it is/was absolutely gorgeous, the colors actually being brighter/more brilliant that the image on the site, and with beading that was professionally attached (not one bead was lost through prom :)). While a small detail, they also included a garment bag with the dress itself, no charge. A great experience all the way around.

18 July 2019
Unprompted review
Rated 5 out of 5 stars

Dress was great quality

Dress was great quality, fit perfect since I got alterations which was cheap anyway :)
I needed to get a dress quick, and was freaking out because it was taking a little longer than expected to ship out. I emailed and straight away they replied, let me know it was under making and asked when I needed it. I got it in plenty of time before the event. And it's such a good buy. It's so hard for me to find dresses that are modest too so I will definitely be buying more dresses here. So so impressed!!

20 June 2019
Unprompted review
Rated 5 out of 5 stars

Awesome site

Awesome site, authentic designer dresses. Dress was delivered to my door two days after shipping and was exactly what I ordered. I highly recommend it.

17 May 2019
Unprompted review
Rated 5 out of 5 stars

Satisfied!

my dress shipped on a Thursday and arrived on a Friday . ❤️ I was very pleased with the results and beyond happy . I love my dress !

17 May 2019
Unprompted review
Rated 4 out of 5 stars

Beautiful dress

A very beautiful dress. It would have been wonderful to wear at my event, but I didn’t receive it in time. I only received it on April 30, instead of the given date of April 27.

1 May 2019
Unprompted review

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