I ordered a dress for homecoming, and the seller was responsive before the purchase. After the sale, however, communication became slow, and obtaining a return authorization (RMA) and refund has been... See more
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Couture Candy out of California has same policies and was delightful to work with. Prom Dress Shop - Rude Customer service! Unreasonable - no exceptions and unfriendly. Someone named Jill wouldn... See more
Dress is really beautiful but it shipped 2 weeks after the original ship date they quoted me. Would definitely recommend buying from here as far as quality dresses just make sure to leave yourself ple... See more
I chose to order from this site because the availability of a return or exchange. Buying a formal dress online can be scary, but this process was great! Super fast shipping! Authentic name brand it... See more
Company details
Written by the company
Prom Dress Shop is the number one online dress store for prom dresses and dresses for other formal occasions. In business since 1985 and online since 1992, we carry a variety of the hottest prom designers. We stock over 20,000 dresses ready to ship so Prom Dress Shop is a great place to find the style, color, and size you need to find your dream dress. With easy returns and exchanges, a price match, free shipping, and no tax outside of Illinois we offer a deal that is top in the industry.
Contact info
5917 S Archer Ave, 60638, Chicago, United States
- 877-299-3786
- support@promdressshop.com
- promdressshop.com
No recent history of asking for reviews
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Replied to 50% of negative reviews
Typically replies within 24 hours
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Sizing chart is very off
Sizing chart is very off. We measured twice and then ordered one size up and it’s still to small!
Will do business with them again!
First - You can actually get someone on the phone!! They helped me to decide what size to order. When the dress arrived and didn't fit, the return process was quick and easy and my account was credited upon receipt of the dress.
Dress is exactly as expected
Dress is exactly as expected, shipped quickly and came with a great travel bag!
the best place to buy dresses!
Always amazing dresses and fits like a glove!
I was a little scared because I don’t…
I was a little scared because I don’t often have good luck when ordering online. I received the dress in it’s beautiful.
Great experience
Once my purchase was complete, I received the dress very quickly. Everything was packaged very well. My dress came with a bag for storage and travel. I was very pleased with every detail!
Great experience
Great selection of dresses and my daughter found the one she wanted. Can't wait to see her in the dress for homecoming!
Always pleased
Not one to normally leave reviews
Not one to normally leave reviews, however due to the nature of the purchase definitely felt the need to leave something out there for someone to grasp on for future needs. This past prom season with my junior daughter was a nightmare. Brick and mortar stores that we visited had minimal choices within her size range which left her feeling miserable and me wanting to pull my hair out. After deciding to switch to an online purchase many of the reviews left me petrified (a quick query and it's a mess of completely different items sent than purchased, poor construction, etc.). We finally decided on Prom Dress Shop and my daughter settled on a gorgeous royal blue dress. There was no negative to the purchase what-so-ever. The dress arrived in a timely manner, it is/was absolutely gorgeous, the colors actually being brighter/more brilliant that the image on the site, and with beading that was professionally attached (not one bead was lost through prom :)). While a small detail, they also included a garment bag with the dress itself, no charge. A great experience all the way around.
Dress was great quality
Dress was great quality, fit perfect since I got alterations which was cheap anyway :)
I needed to get a dress quick, and was freaking out because it was taking a little longer than expected to ship out. I emailed and straight away they replied, let me know it was under making and asked when I needed it. I got it in plenty of time before the event. And it's such a good buy. It's so hard for me to find dresses that are modest too so I will definitely be buying more dresses here. So so impressed!!
Did not get my dress in time even after…
Did not get my dress in time even after I paid for speedy shipping. Also, if I would have sent it back they were going to charge me 15 percent restocking fee even tho I never opened the box
Beautiful dresses
the size is not acurrate-
Im just in love with my dress
Im just in love with my dress! Thank you so much! ❤
It is the second time I buy and my…
It is the second time I buy and my fifth dress and I am not disappointed, the dresses are of excellent quality, I recommend them 200%
Awesome site
Awesome site, authentic designer dresses. Dress was delivered to my door two days after shipping and was exactly what I ordered. I highly recommend it.
Satisfied!
my dress shipped on a Thursday and arrived on a Friday . ❤️ I was very pleased with the results and beyond happy . I love my dress !
The representatives that we spoke with…
The representatives that we spoke with when we needed assistance were very knowledgeable and friendly. The dress arrived on time as promised and the quality of the dress was amazing. We were very pleased and will return next year.
Beautiful dress
A very beautiful dress. It would have been wonderful to wear at my event, but I didn’t receive it in time. I only received it on April 30, instead of the given date of April 27.
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