ProofreadingPal Reviews 2,278

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its professionalism, efficiency, and high quality, often noting that it significantly improves the clarity and flow of their documents. Many appreciate the quick turnaround times and the smooth, hassle-free process, highlighting the excellent communication and responsiveness of the staff. The editing and proofreading are frequently described as thorough and precise, with reviewers feeling satisfied with the detailed work and constructive suggestions provided. However, some people were dissatisfied with the quality of the proofreading, reporting that significant errors were missed and that the service did not meet their expectations, leading to additional work on their part. A few other people also felt that their papers were rejected due to poor editing quality and mentioned not receiving a response from the team regarding their concerns.

What people talk about most

Service

Users describe positive interactions with service, highlighting its professionalism, efficiency, and... See more

Quality

Consumers find quality to be positive, with many reviewers expressing satisfaction with the proofreading and... See more

User experience

Customers consistently note positive experiences with the user experience, with many finding it easy to deal... See more

Response time

People report positive experiences with response times, highlighting the promptness and efficiency of the... See more

Staff

Clients share positive opinions on staff, with many reviewers praising their professionalism and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service! Not my first time, definitely won’t be the last. The editors were professional, and quick. Really helped improve the clarity and flow of my document. Highly recommended 😃

Company replied

Rated 5 out of 5 stars

This was my first experience with an online proofreading service. I choose ProofreadingPal based on positive reviews and took a chance. The proofreaders that reviewed my manuscript exceeded my expec... See more

Company replied

Rated 5 out of 5 stars

The process is smooth and on time. Communication is great and the quality of the proofing and editing was teriffic. I got good insights into the flow of the book and even some ideas on how to draw out... See more

Company replied

Rated 5 out of 5 stars

I have been using ProofreadingPal for more than ten years now and I have never been disappointed. The reviewers are efficient and clear in their changes with constructive suggestions. And, they do not... See more

Company replied


Company details

  1. Business-to-Business service
  2. Association or organisation
  3. Educational institution
  4. Hobby shop
  5. Language course provider

Written by the company

ProofreadingPal is your source for professional proofreading and editing services. We rely on both our in-house staff as well as a network of hand-picked and experienced freelancers. We use technology to offer unbeatable quality, speed, and 24/7 availability.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great work on my letter

29 September 2023
ProofreadingPal logo

Reply from ProofreadingPal

Hi Brian,

Thanks for returning to ProofreadingPal! We're very happy to hear that our professional proofreaders could help make your letter the best it could be. We look forward to working with you again in the future!

Thanks,
Abby and the ProofreadingPal team

Rated 5 out of 5 stars
ProofreadingPal logo

Reply from ProofreadingPal

Hi David,

Thanks for your repeat business and for leaving ProofreadingPal a five-star review! We're pleased our editors could help enhance your writing, and we look forward to working with you again in the future!

Thanks,
Abby and the ProofreadingPal team

Rated 5 out of 5 stars

I choose the 6 hour proofread.

I choose the 6 hour proofread.
And the result was satisfying and also the price is very ggod.
Thank you very much ProofreadingPal.

20 September 2023
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Reply from ProofreadingPal

Hi Putri,

Thank you for choosing ProofreadingPal! We offer fast turnarounds 24 hours a day, so two of our detail-oriented proofreaders will always be available to proofread and edit your writing. We look forward to working with you again soon!

Thanks,
Abby and the ProofreadingPal team

Rated 5 out of 5 stars

Informative and polite salespersons

Informative and polite salespersons. Helpful and knowledgable.

13 September 2023
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Reply from ProofreadingPal

Hi Errol,

Thank you for your recent order and for taking the time to leave ProofreadingPal this kind review! Our live customer service works every single day to meet our customers’ needs. We prioritize proactive communication to ensure our customers receive the best possible service. We look forward to continuing to work with you and providing consistent quality in the years to come!

Thanks,
Abby and the ProofreadingPal team

Rated 5 out of 5 stars

Great suggestions

Great suggestions, insightful edits. The editing made a huge difference in the quality of the text.

18 September 2023
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Reply from ProofreadingPal

Hi Timothy,

Thank you for trusting ProofreadingPal with your manual! We're very happy to hear that our professional proofreaders could help make your writing the best it could be. ProofreadingPal offers a 100% satisfaction guarantee, and we are grateful for every opportunity to help customers like you. We look forward to working with you again soon!

Thanks,
Abby and the ProofreadingPal team

Rated 5 out of 5 stars

Professional Team, very efficient and supportive.

Proofreading was done in a timely manner and very efficient.
Changes to the paper were given for review and accepted changes, which are very helpful.
Recommendations were made as well for continued support.
I am glad I chose Proofreading Pal. They are a team of professionals, and I would definitely choose them to work with again.

Thanks,
Jesel Turner

14 September 2023
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Reply from ProofreadingPal

Hi Jesel,

Thank you for choosing ProofreadingPal and for taking the time to leave ProofreadingPal this kind review! We are grateful for every opportunity to help customers like you improve their writing and succeed academically and professionally. We look forward to working with you again in the future!

Thanks,
Abby and the ProofreadingPal team

Rated 5 out of 5 stars

Great experience

Quick, high quality interaction

12 September 2023
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Reply from ProofreadingPal

Hi Wiola,

Thanks for returning to ProofreadingPal! We are grateful for every opportunity to help customers like you improve their writing and succeed academically and professionally. We look forward to working with you again in the future!

Thanks,
Abby and the ProofreadingPal team

Rated 5 out of 5 stars

The editor was clear and what was…

The editor was clear and what was changed and Why.
The editor also stated what I needed to recheck.

8 September 2023
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Reply from ProofreadingPal

Hi Gloria,

Thank you for your recent order and for taking the time to leave ProofreadingPal this kind review! We're very happy to hear that our professional proofreaders could help make your writing the best it could be. Throughout our 12 years of proofreading and editing, we’ve found that our customers consistently appreciate the proofreaders’ helpful comments and suggestions. We look forward to working with you again soon!

Thanks,
Abby and the ProofreadingPal team

Rated 5 out of 5 stars

very well written

very well written, I am happy to use again your service
Thank you very much

29 August 2023
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Reply from ProofreadingPal

Hi Eswara,

Thank you for choosing ProofreadingPal! We're happy to hear that you plan to continue using our proofreading and editing service. We are grateful for every opportunity to help customers like you improve their writing and succeed academically and professionally. We look forward to working with you again soon!

Thanks,
Abby and the ProofreadingPal team

Rated 5 out of 5 stars

You guys are the best ever

31 August 2023
Unprompted review
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Reply from ProofreadingPal

Hi Anumba,

Thanks for leaving ProofreadingPal a five-star review! We're pleased our editors could help enhance your writing, and we look forward to working with you again in the future!

Thanks,
Abby and the ProofreadingPal team

Rated 5 out of 5 stars

These guys do a great job

These guys do a great job, no fuss, no muss… You get it in on time and paid for through the portal and it gets back to you on time if not early

21 August 2023
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Reply from ProofreadingPal

Hi Rodney,

Thanks for trusting ProofreadingPal with your magazine! We are grateful for every opportunity to help customers like you improve their writing while retaining their unique voice and intended meaning. We look forward to continuing to work with you in the years to come!

Thanks,
Abby and the ProofreadingPal team

Rated 5 out of 5 stars

Got exactly what I wanted

Turn around was within the timeline I purchased. Two proof readers is definitely money well spent. This site was much better than the competition.

10 August 2023
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Reply from ProofreadingPal

Hi Chef Cat,

Thank you for choosing ProofreadingPal! We're very happy to hear that our professional proofreaders could help make your writing the best it could be. ProofreadingPal offers fast turnarounds 24 hours a day, so two of our detail-oriented proofreaders will always be available to proofread and edit your writing. We look forward to working with you again soon!

Thanks,
Abby and the ProofreadingPal team

Rated 1 out of 5 stars

Editing is not up to the standard of Cureus

Cureus didn’t accept this editing.
Wastage of money.

14 August 2023
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Reply from ProofreadingPal

Hi Abhijit,

Thank you for choosing ProofreadingPal! We appreciate you taking the time to leave us this constructive feedback. We were sorry to hear that you felt the editing was not up to Cureus’s standards and that Cureus did not accept the editing. We take these matters very seriously at ProofreadingPal.

Our customer service team reached out to you via email to investigate, but we have not heard back from you.

Please keep in mind that while many of our customers have had their articles published by Cureus, ProofreadingPal does not guarantee that documents proofread and edited by our proofreaders will be published. We guarantee that your document is proofread for spelling, grammar, punctuation, and capitalization errors and edited for sentence structure, clarity, and academic style. Publication in scientific journals is determined by factors such as subject matter, data, and content, all of which fall outside our scope of service.

We want to assure you of the high-quality editing the proofreader has applied to your document. The editor made 510 insertions, 427 deletions, 20 formatting changes, and 41 comments. This comes to a total of 998 revisions. This, in turn, comes out to 1 edit every 3 words. It appears as though your document has been substantially edited for grammar and overall flow/content. Your document has been dramatically improved from its original state, and the proofreader has done a thorough job fixing hundreds of errors. We emailed you a PDF visual of the “showing markup” version of your text, which is a record of every change made to your document.

We look forward to hearing from you. In the meantime, we look forward to the opportunity to work with you again in the future!

Thanks,
Abby and the ProofreadingPal team

Rated 2 out of 5 stars

Okay job

Not many changes except formatting

9 August 2023
ProofreadingPal logo

Reply from ProofreadingPal

Hi Eunjee,

Thank you for choosing ProofreadingPal! We appreciate you taking the time to leave us this constructive feedback. We’re sorry to hear that you felt not many changes were made besides formatting.

Our customer service team reached out to you via email to investigate, but we have not heard back from you.

We want to assure you of the high-quality editing the proofreader has applied to your document. The editor made 414 insertions, 369 deletions, 26 formatting changes, and 87 comments. This comes to a total of 896 revisions. This, in turn, comes out to 1 edit every 12.7 words. It appears as though your document has been substantially edited for grammar and overall flow/content. Your document has been dramatically improved from its original state, and the proofreader has done a thorough job fixing hundreds of errors. We emailed you a PDF visual of the “showing markup” version of your text, which is a record of every change made to your document.

We look forward to hearing from you. In the meantime, we look forward to the opportunity to work with you again in the future!

Thanks,
Abby and the ProofreadingPal team

Rated 4 out of 5 stars

Quick turnaround

They did a good job and quicker turnaround than expected.

1 August 2023
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Reply from ProofreadingPal

Hi Zoran,

Thank you for choosing ProofreadingPal! We're very happy to hear that our professional proofreaders could help make your writing the best it could be. ProofreadingPal offers fast turnarounds 24 hours a day, so two of our detail-oriented proofreaders will always be available to proofread and edit your writing. We look forward to the chance to work with you again in the future!

Thanks,
Abby and the ProofreadingPal team

Rated 5 out of 5 stars

Great experience

Great experience! Thank you so much

4 August 2023
ProofreadingPal logo

Reply from ProofreadingPal

Hi Alaa,

Thanks for returning to ProofreadingPal! We're happy to hear you had a positive experience with our professional proofreading and editing service. We are grateful for every opportunity to help customers like you improve their writing and succeed academically and professionally. We look forward to working with you again soon!

Thanks,
Abby and the ProofreadingPal team

Rated 5 out of 5 stars

Skillful editors!

Careful, constructive comments, and professional.

5 August 2023
ProofreadingPal logo

Reply from ProofreadingPal

Hi BA,

Thank you for your repeat business! We're pleased to hear that you've been consistently happy with our proofreading and editing services in the three years you've been a ProofreadingPal customer. We look forward to continuing to work with you in the years to come!

Thanks,
Abby and the ProofreadingPal team

Rated 5 out of 5 stars

Useful notes

Useful notes and changes. The editors made significant changes to the article, and clarified most of the vague sentences.

23 July 2023
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Reply from ProofreadingPal

Hi May,

Thank you for choosing ProofreadingPal! We are grateful for every opportunity to help customers like you improve their writing while retaining their unique voice and intended meaning. ProofreadingPal offers fast turnarounds 24 hours a day, so two of our detail-oriented proofreaders will always be available to proofread and edit your document. We look forward to the chance to work with you again in the future!

Thanks,
Abby and the ProofreadingPal team

Rated 5 out of 5 stars

Exactly what I needed

Exactly what I needed, concise, and able to complete swiftly.
I would recommend

28 July 2023
ProofreadingPal logo

Reply from ProofreadingPal

Hi T.,

Thank you for choosing ProofreadingPal! We're very happy to hear you recommend our professional proofreading and editing services. Referrals like yours enable ProofreadingPal to continue to grow and expand the services we offer. We look forward to working with you again soon!

Thanks,
Abby and the ProofreadingPal team

Rated 5 out of 5 stars

Excellent service and fast

Excellent service and fast! Dependable! Will use again!

17 July 2023
ProofreadingPal logo

Reply from ProofreadingPal

Hi LM,

Thank you for choosing ProofreadingPal! We're happy to hear that you plan to continue using our proofreading and editing service. We are grateful for every opportunity to help customers like you improve their writing and succeed academically and professionally. We look forward to working with you again soon!

Thanks,
Abby and the ProofreadingPal team

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