Propeller Travel Reviews 133

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The propeller team are masters of their craft. Deep technical and operational knowledge about handling and modifying complex itineraries across a number of extremely difficult constraints. The team... See more

Rated 5 out of 5 stars

I thought I knew a fair bit about booking complicated tickets but Propeller schooled me on what was possible! I ended up with a round the world ticket that delivered me what I needed. Or it would ha... See more

Rated 5 out of 5 stars

Definitely recommended for complex travel bookings. Customer support usually replies fast and works practically 24 hours, also during the weekends. Works especially well for frequent fliers who are lo... See more

Rated 2 out of 5 stars

Initial customer service was great when I was booking a complex, multi leg return set of flights. However, two of my flights were unilaterally cancelled. It was only by chance that I noticed this, Pro... See more

Company details

  1. Travel agent

Written by the company

Propeller Travel Management provides that personal touch to travel management.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

133 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Propeller Travel and Complex Flight Bookings - Excellent!

I have used Propeller Travel three times now to arrange quite complex flight bookings. On each occasion they have provided me with exactly the flight bookings that I required. I will definitely be using them in the future and have no reservations in recommending them to others.

22 September 2018
Unprompted review
Rated 5 out of 5 stars

Stellar service

Stellar service, fast ticketing, great prices - What's not to love about Propeller?

21 September 2018
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent. Ruby was so fantastic and communicated with me at every step of the booking process. They found me a fantastic ticket to use my GUF 2 voucher - and I would use them again hands down.

16 July 2018
Unprompted review
Rated 5 out of 5 stars

Great service that has helped me maximise my British Airways GUF vouchers

Propeller have helped me with 2 British Airways GUF flight bookings to date and their service has been fantastic - including bookings, general queries and change to itineraries. Most of my interaction has been over email with Ruby and she has been very patient, helpful and responsive. I have no hesitation in recommending them.

29 June 2018
Unprompted review
Rated 5 out of 5 stars

5* Service

Always a great service from Ruby at Propeller Travel, nothing is too much trouble and she always keeps me updated on the progress of my query / reservation. I have no hesitation recommending Propeller for travel arrangements.

14 February 2018
Unprompted review
Rated 5 out of 5 stars

Exceeded expectations

Fast response - found a better solution than the one I had been able to, and completed everything v efficiently. Would definitely recommend and use again.

28 November 2017
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, from one Travel Service Provider to another, you have my endorsement, you are Rock Stars! Carol Club Corporate Travel Film Production Division

26 October 2017
Unprompted review
Rated 5 out of 5 stars

Incredibly speedy service

Incredibly speedy service. including over a weekend. I would have truly no hesitation in recommending Propeller; both Daniel and Ruby fully understood my requirements and pro-actively suggested suitable alternatives if needed.

16 September 2017
Unprompted review
Rated 5 out of 5 stars

SIMPLY AWESOME SERVICE ... PROPELLER ROCKS !

My name is Peter and I am a travel consultant from the Stellenbosch Winelands near Cape Town, South Africa and I had an emergency to sort out for a my top corporate client. Daniel Krupnik of Propeller Travel was exemplary in his service execution and awesome attitude and my issue was resolved within an hour thanks to this fantastic man ! Thank you Daniel for helping me over our weekend. Support Propeller all you travellers out there .... this is one super company!!

15 September 2017
Unprompted review
Rated 5 out of 5 stars

I booked a multi-stop First Class …

I booked a multi-stop First Class itinerary for 2 people with Propeller, using a BA GUF2 voucher. They not only handled my booking request rapidly but managed to even save some money from the cheapest quote I had found elsewhere. Top notch service, will definitely use them again.

8 September 2017
Unprompted review
Rated 5 out of 5 stars

Fantastic service!

Fantastic service - very quick and efficient. Ruby helped me to book a complex itinerary for a very good price and Daniel provided exceptional service in the middle of the night when my flight back from the US was cancelled at the last minute. Highly recommended.

7 September 2017
Unprompted review
Rated 5 out of 5 stars

Makes the Complex Easy

I have used Propeller Travel a few times now this year to book complex British Airways upgrade tickets. They can handle a complex booking and make it look easy. Their service has been prompt and friendly. I highly recommend them.

25 August 2017
Unprompted review
Rated 5 out of 5 stars

The team is timely

The team is timely, pragmatic, flexible, and brilliant at finding/enhancing premium ticket deals. They are a pleasure to work with.

21 August 2017
Unprompted review
Rated 5 out of 5 stars

Excellent service and wonderful perks!

Daniel was a wonderful help! He responded to my inquiries quickly and was very responsive. This was my first time booking through Propeller, as I am pretty good at getting my own deals. He met or bettered the best deals I found AND we received hundreds of dollars in amazing extras we would not have had otherwise. Next time I will save time too, by using Propeller from the start.

2 February 2017
Unprompted review
Rated 5 out of 5 stars

Swift, friendly and professional

Dealing with Propeller Travel was easy despite the complex itinerary and the application of a GUF. Expectations were set and delivered to in a friendly and professional manner. Highly recommended.

23 January 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look