Proper Advice Reviews 

756
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly approach, often noting how individuals went above and beyond to guide them. People frequently highlight the outstanding service, describing the process as smooth, efficient, and stress-free, making complex tasks like remortgaging much easier. The team's knowledge and dedication in securing the best deals are also highly valued. Reviewers consistently commend the excellent communication, noting quick response times and constant updates that keep them informed throughout the entire process. Many appreciate the proactive approach and clarity provided, which significantly reduces stress and simplifies understanding complex information. This comprehensive support ensures a seamless and efficient experience for customers from start to finish.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as helpful, diligent,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional and professional help... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, diligence, and... See more

User experience

People report positive experiences with the user experience, describing it as a lovely, excellent, and... See more

Response time

Users describe positive interactions with response times, consistently highlighting the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Due to a number of problems with our credit file we struggled to obtain a remortgage & to be honest were getting quite worried . However we were quickly put at ease by Jack who managed to find a com... See more

Rated 5 out of 5 stars

Nina and her team were absolutely amazing, they helped me through every step of remortgaging, sealed me the best deal, and stayed in touch the whole way through, I’m so grateful for there help, cann... See more

Rated 5 out of 5 stars

Our first time using Green Mortgages, and what a really great experience. Thank you so much to Harry and Amy, you were both so friendly, helpful and knowledgeable, not to mention getting us a really g... See more

Rated 5 out of 5 stars

Tim and Nina at Green Mortgages have been absolutely outstanding. Tim worked tirelessly to support us through our remortgages — even when we were dragging our feet at times! He consistently went a... See more


Company details

  1. Mortgage broker

Written by the company

Proper Advice is a UK-based mortgage and protection brokerage helping people make confident financial decisions without the jargon. We provide expert advice across residential mortgages, remortgages, first-time buyers, buy-to-let and specialist lending, as well as life insurance, critical illness cover and income protection. Our approach is simple – clear advice, tailored to your circumstances, and support from start to finish. Whether you’re buying your first home, looking to reduce your monthly payments, consolidating debts, or reviewing your protection, our team searches a wide panel of lenders and insurers to find a solution that works for you. What makes us different is the way we work. We focus on straightforward communication, quick responses and keeping you fully informed at every stage. No pressure, no confusing terminology – just practical advice that makes sense. And our support doesn’t stop once your mortgage completes. We stay in touch to help you review your mortgage and protection regularly, so you’re always on a deal that’s right for your situation.


Contact info

4.9

Excellent

TrustScore 5 out of 5

756 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(756)

189 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Where do I start… Dan and Nina from…

Where do I start… Dan and Nina from green mortgages were absolutely brilliant ! . From day one they were so helpful and kept us in the loop every step of the way and they were always there to answer our questions and put our minds at ease . A massive shout out to Dan especially as he was the one that took most of our calls and went above and beyond to make sure that things went as smooth as possible . We will definitely use green mortgages again in years to come , thank you so much Dan and Nina 😊 very happy customers here.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

impressive experience

We are truly appreciative of Harry and Amy who facilitated our remortgage. Our experience was impressive, we were regularly updated and process went smoothly from application thru to approval. Harry took time to understand our specific needs and dealt with very professionally with a heart.

5 August 2025
Unprompted review
Rated 5 out of 5 stars

Second time using Green Mortgages and…

Second time using Green Mortgages and have to say services have been next level. Georgia and Jack, thanks to you both for keeping us in the loop and for the level of communication you two gave, whether it was related to the mortgage or related to receiving updates from the sols. It was good to know you guys were available to assist in all queries and, if we were ever to move again or review our rate, then I’d be using your services again for sure.

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Tom and Jessica were absolutely…

Tom and Jessica were absolutely incredible, so informative and helpful throughout our entire house purchase even though our first house purchase fell through and were very understanding and supportive! Much appreciated and will use Green Mortgages again in the future.

4 August 2025
Unprompted review
Rated 5 out of 5 stars

I experienced excellent service…

I genuinely haven’t experienced service this good in any industry for quite some time. From the very first interaction, Michael and Jessica made everything incredibly straightforward. They kept me updated throughout, were always proactive without being pushy, and made the entire experience smooth and stress-free. It was a real pleasure dealing with them, and I’d wholeheartedly recommend their service to anyone.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Honestly, this was the best service I've had from any company in any field for a very long time. Michael and Jessica made the whole process so simple right from my first contact with them. They were on top of everything, checked in regularly with me, never tried to push sales on to me and were just generally great to deal with. I cannot recommend them highly enough.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Friendly and efficient

Great, efficient and friendly team. Thanks to Jessica and Tom for supporting me through quite a difficult re-mortgage due to Divorce complications. Got a great deal and smoothly handled.

29 July 2025
Unprompted review
Rated 5 out of 5 stars

Thank you so much to Georgia and Jack…

Thank you so much to Georgia and Jack throughout the whole process, the help and support was reassuring and it was lovely to know that any questions I had they were answered very quickly! I have used Green mortgages for 2 or 3 remortgages now and I honestly wouldn’t recommend anyone else but these guys! Thank you so much for all your hard work and help!

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Had the best experience with Green…

Had the best experience with Green Mortgages buying a very complex property. Mike couldn’t have worked harder to make it happen and it’s such a relief that we now have the keys! Thank you Green Mortgages

24 July 2025
Unprompted review
Rated 2 out of 5 stars

Failed Appointment

Several phone calls from mobile numbers trying to arrange an appointment with me. I made an appointment but then never received a phone call or response from them. Doesn’t fill you with confidence when looking for a new mortgage deal. They didn’t even have the courtesy to reply and apologise for missing the appointment. We spent time getting all our documents ready and set time aside for nothing. I will be looking elsewhere.

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Great experience with Nina and the…

Great experience with Nina and the team. They constantly kept me updated with current rates over a period of 6 mths making sure I had the best product patiently waiting for my planning permission to come through. I would definitely use them again and recommend them .

18 July 2025
Unprompted review
Rated 5 out of 5 stars

HIghly Recommend

I would highly recommend Green Mortgages. Georgia and Jack were amazing with handling my remortgage. They got me the best deal and saved me over £1000 a month.

17 June 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service from the beginning to the end - the whole team worked efficiently yet always felt I had their time to ask questions and to get support in general.
Would highly recommend using Green Mortgages.

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Another great experience

I've used Green Mortgages for three properties and they always deliver a great deal. Jack and Georgia offer a professional yet very personal service. Highly recommend.

30 May 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look