Proper Advice Reviews 

756
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly approach, often noting how individuals went above and beyond to guide them. People frequently highlight the outstanding service, describing the process as smooth, efficient, and stress-free, making complex tasks like remortgaging much easier. The team's knowledge and dedication in securing the best deals are also highly valued. Reviewers consistently commend the excellent communication, noting quick response times and constant updates that keep them informed throughout the entire process. Many appreciate the proactive approach and clarity provided, which significantly reduces stress and simplifies understanding complex information. This comprehensive support ensures a seamless and efficient experience for customers from start to finish.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as helpful, diligent,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional and professional help... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, diligence, and... See more

User experience

People report positive experiences with the user experience, describing it as a lovely, excellent, and... See more

Response time

Users describe positive interactions with response times, consistently highlighting the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Due to a number of problems with our credit file we struggled to obtain a remortgage & to be honest were getting quite worried . However we were quickly put at ease by Jack who managed to find a com... See more

Rated 5 out of 5 stars

Nina and her team were absolutely amazing, they helped me through every step of remortgaging, sealed me the best deal, and stayed in touch the whole way through, I’m so grateful for there help, cann... See more

Rated 5 out of 5 stars

Our first time using Green Mortgages, and what a really great experience. Thank you so much to Harry and Amy, you were both so friendly, helpful and knowledgeable, not to mention getting us a really g... See more

Rated 5 out of 5 stars

Tim and Nina at Green Mortgages have been absolutely outstanding. Tim worked tirelessly to support us through our remortgages — even when we were dragging our feet at times! He consistently went a... See more


Company details

  1. Mortgage broker

Written by the company

Proper Advice is a UK-based mortgage and protection brokerage helping people make confident financial decisions without the jargon. We provide expert advice across residential mortgages, remortgages, first-time buyers, buy-to-let and specialist lending, as well as life insurance, critical illness cover and income protection. Our approach is simple – clear advice, tailored to your circumstances, and support from start to finish. Whether you’re buying your first home, looking to reduce your monthly payments, consolidating debts, or reviewing your protection, our team searches a wide panel of lenders and insurers to find a solution that works for you. What makes us different is the way we work. We focus on straightforward communication, quick responses and keeping you fully informed at every stage. No pressure, no confusing terminology – just practical advice that makes sense. And our support doesn’t stop once your mortgage completes. We stay in touch to help you review your mortgage and protection regularly, so you’re always on a deal that’s right for your situation.


Contact info

4.9

Excellent

TrustScore 5 out of 5

756 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(756)

189 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tom and Amy 10/10

Tom and Amy handled my remortgage. Everything went smooth and they kept me updated at every step. Would recommend to anyone, Brilliant service

30 January 2026
Unprompted review
Rated 5 out of 5 stars

The team at Proper Advice provided…

The team at Proper Advice provided great service to us as first time buyers finding us the mortgage that worked best for us quickly. During the process Nina kept us up to date regularly to ensure we were on the best rate up until purchase and was always very helpful and quick to respond to emails or calls

6 February 2026
Unprompted review
Rated 5 out of 5 stars

A 5-Star Company

We have now used Proper Advice for four mortgages, including residential and buy to let. The service is outstanding.

Nina was assigned to us and she did the most amazing job of guiding us through, liaising with mortgage lenders and solicitors, and keeping the communication going throughout.

We got excellent mortgage deals, and when their fixed term is up, we'll be in contact with Proper Advice to help us arrange the new mortgages.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Incredible Support and Communication!

Working with both Amy and Harry throughout my purchase. They both went above and beyond to keep me updated, teach me about what I needed to know as a first time buyer and helped chase my solicitor for me.

They worked around my schedule and were very transparent with process!

Definitely a company I take pleasure in working with again when the time comes!

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Michael and Nina were very thorough and…

Michael and Nina were very thorough and efficient leaving no stone unturned and ensuring we got the best remortgage deal possible to suit our needs. We completed in 2 weeks thanks to their hard work and we are super happy!

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful service by Harry and Amy

Wonderful service by Harry and Amy. Used them once again as they offer, fantastic, targeted and amazing quality and professional help and advice. Nothing is too much trouble for them, they are always at the end of the phone. Highly recommended

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Above and beyond by Nina and Michael

I have just completed my remorgage and the service and help received from Nina and Michael at Proper finance was above and beyond. Nina was regularly checking in to ensure I knew what I was doing as I'm not tech savvy one bit! All went through smooth. Thankyou Nina and Michael.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

First time dealing with the brokers to…

First time dealing with the brokers to do our remortgage. I can honestly say Jack and Georgia were absolutely fantastic. From start to finish process was so easy and great communication throughout.
Thank you ☺️

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Another amazing experience with Proper Advice

Another amazing experience with Proper Advice, having used them previously. Harry and Amy were fantastic from start to finish, taking me right through the mortgage application process.

They were brilliant not only during the initial application, but right through to completion and beyond. Amy kept me informed throughout and was great at chasing solicitors etc for updates on my behalf. They were both fabulous also when it came to delays in the chain and extended my mortgage offer without any trouble.

Since completion, Harry has been wonderful in also advising me on life insurance plans, and has made sure me and my family are protected.

Wouldn't hesitate to use Harry and team again if needed; would highly recommend.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Tom at Green Mortgages

Tom at Green Mortgages, Was fantastic in dealing with my remortgage application. He showed great patience in dealing with me. Anytime I had any questions or wasn't sure of, He was great in giving me advice and telling me which product would be ideal for me. I truly applaud Tom for his professionalism and his highly rated work dedication. I would definitely recommend them. Make sure you are telling them what your requirements are and they will make sure 100% in making you decision making much smoother. Thank You Tom! All the best! Keep up the good work!

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Services

I cannot recommend more highly enough. We remortgaged to pay back the help to buy loan and borrow some additional funds to repay some debt. Georgia took care of everything and kept me updated with the process every step of the way.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Smooth precess

Great service, smooth process, return customer for the third time, great advice.
Thank you Michael, Nina and all the team.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

They helped me for the second time with…

They helped me for the second time with a mortgage loan. Harry and Amy are professional advisors who helped at every stage of the application and throughout the entire process, as well as after its completion. I was treated as if I were a member of the family, not their client. I highly recommend them and see you in two years ;-)

5 January 2026
Unprompted review
Rated 5 out of 5 stars

1st class service from start to finish.

Excellent service from initial contact to completion of mortgage. Very friendly and I was kept informed with frequent phone calls from Nina throughout the process, even through the Xmas break. Would highly recommend.

6 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent stress free service

I have used this company 3 times now to remortgage. Can’t fault them. Harry and Georgia helped me through every step. Great advice. Great stress free service and will use them again

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant and Dedicated Team

Tom and Amy truly gave their all to get the best deal available. They made the mortgage process easy and understandable. Even after they found the deal, they kept scanning the market, and found an even better deal. Their response times have been excellent. Definitely recommend!

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Stress free, easy and fantastic results. Delighted at the service I received

Michael and Nina were fantastic and made the whole process easy and stress free. I spent 2 hours on the phone to Halifax answering silly questions previously and got no where, a quick 20 min phone call with Michael and Proper advice handled the rest. Nina was excellent at keeping me informed with what was happening and answering any of my questions. Highly recommend.

6 January 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look