Property Master Reviews 129

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Andy was great..good advice..super options and supportive through the purchase process..will definately be using Property Masters again when the morgage deal comes up..genuinely recommended. Note wrot... See more

Rated 5 out of 5 stars

Online Master Broker with human face! Property master delivers outstanding online portal with access to whole of market mortgage products. Their case processing service and support are also of hi... See more

Rated 4 out of 5 stars

Easy to use website. Allows quick and easy comparisons to be made between products. Range of products are wide and varied. Support provided to fill in forms and after forms were filled in was sup... See more

Rated 5 out of 5 stars

Very easy to request quotes online. Excellent communication. Very responsive by email and phone. Our BTL mortgage was quite complicated as it involved my son's property which we jointly own. He is cu... See more

Company details

  1. Mortgage broker

Written by the company

Property Master is the UK’s first online mortgage broker for buy-to-let landlords. You can pinpoint the best mortgage offers for you, saving hassle, time and money. Apply online through our website. No credit checks until application.


Contact info

4.8

Excellent

TrustScore 5 out of 5

129 reviews

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Rated 5 out of 5 stars

Faultless

Faultless, from start to finish the whole process has been faultless and comparatively easy.
I have no hesitation in recommending Property Master completly

9 September 2018
Unprompted review
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Reply from Property Master

Thank you David for your compliments on our services, which are always very encouraging to hear.

Kind regards,

Helen
Marketing Manager

Rated 4 out of 5 stars

if you haven’t already tried their service, then I would say why not?

I’m a small portfolio landlord and have been aware of property master for sometime, but never used them as I have a mortgage advisor locally. I took the plunge whilst on holiday abroad and was very pleased to be able to search for the right mortgage for me, complete the application form and get things moving before happy hour started. I found them knowledgable, very personable and quite efficient. I will definitely use again and if you haven’t already tried their service, then I would say why not! For me, just a few tweaks to their website (which to be honest is great at what it does) would get me using them exclusively.

2 September 2018
Unprompted review
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Reply from Property Master

Thank you Ian for your kind words. I would love to hear your ideas on how we could improve our site, especially as we are currently working a brand new one. I'll email you separately and maybe we could have a chat over the phone.

Kind regards,

Helen
Marketing Manager

Rated 5 out of 5 stars

Can't praise Property Master enough

Can't praise Property Master enough

Initially I checked with a high street broker that I had used a few years ago when it came to re-mortgaging my btl. I wanted to release a chunk of money from the property but this high street broker couldn't find any providers willing to release the amount of money I wanted due to the rental income not being 145% of the new mortgage payments based on a hypothetical rate of 5.5% (despite the fact that the monthly payments would actually be lower than what I was currently paying).

Then I came across an advert for Property Master online so I thought I'd give them a try. After inputting my details into their system (which was a quick and easy process) it came up with several lenders that matched my criteria, in theory at least. PM then contacted me and I decided to proceed with an application with one of these lenders. Incidentally, after checking on the lender's website, the rate that I secured through PM was much better than the rate I would have got applying directly myself.

Throughout the whole application process they were excellent. Their communication was great, even if there was no news and they kept chasing the lender who was being a bit slow at times. All of the team that I dealt with were also incredibly professional, helpful and friendly.

And best of all it was free!

In fact, it was such an easy, professional process that the days of traditional high street brokers are surely numbered. Especially if PM decide to expand into residential mortgages as well...

I would definitely use them again and would have no hesitation in recommending PM to anyone.

2 September 2018
Unprompted review
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Reply from Property Master

Hello John,

What a delight to read! I would like to thank you so much on behalf of the whole team at Property Master for this extremely encouraging review. We work really hard to give our customers this first class experience and what is so satisfying to hear is that actually, every team member did a fantastic job in their part and were able to help you get what you needed done really well. Thank you.

Helen
Marketing Manager

On behalf of Marketing, Development, Market Monitoring, and of course our Mortgage Consultants and the Service team.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, got mortgage application to completion in 3 weeks. Attentive and professional at all stages. The best BTL broker I have used!

2 August 2018
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful, reliable, friendly and experienced staff. Just completed a buy to let mortgage with their help and now onto the second.

26 July 2018
Unprompted review
Rated 5 out of 5 stars

Excellent broker

Excellent communication, helpful staff, smooth process all round, a very very good experience, would use again without hesitation.

23 July 2018
Unprompted review
Rated 5 out of 5 stars

I had just returned from USA making…

I had just returned from USA making renewing my buy to let mortgage difficult. Property master where fantastic, different members of the team worked on my mortgage and located the right providers and I did not have to chase them up at all. Very good service.

18 June 2018
Unprompted review
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Reply from Property Master

Thank you for this great review Steven! The team will be pleased to see this positive feedback.

Helen, Marketing Manager

Rated 5 out of 5 stars

The whole experience was very good

The whole experience was very good. An excellent way to do business. I would recommend to anyone

30 May 2018
Unprompted review
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Reply from Property Master

Thank you for Ian for your 5 star feedback on our services!

Helen, Marketing Manager

Rated 5 out of 5 stars

Great service

Great service, very easy to use and helpful staff on the phone when you need it.

24 May 2018
Unprompted review
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Reply from Property Master

Thank you for this very positive review Alon.

Helen, Marketing Manager

Rated 4 out of 5 stars

Easy to use portal

22 May 2018
Unprompted review
Property Master logo

Reply from Property Master

Thank you Mr. Williams for this positive and informative review.

Helen, Marketing Manager

Rated 5 out of 5 stars

Very good company to deal with

Very good company to deal with, helped me a lot many thanks

22 May 2018
Unprompted review
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Reply from Property Master

Thank you Paul for this excellent review! The team will be happy to read this.

Helen, Marketing Manager

Rated 5 out of 5 stars

Very professional

Very professional, quick to answer queries and keep you updated throughout, dashboard is a great feature.

21 May 2018
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service. Internet site was easy to use and personnel were responsive to questions.

16 April 2018
Unprompted review
Property Master logo

Reply from Property Master

Thank you Lloyd for this great review! The team does work hard on this aspect and will find your review very encouraging.

Helen, Marketing Manager

Rated 5 out of 5 stars

A very satisfied customer

I was very grateful to get a remorgage as I couldn't get one from the main high street banks for buy to let as didn't earn 25.000 basis.. even though I was a customer with the bank and had a normal morgate with them for 5 years ..i needed to change to buy to let as moved in with partner...so was very happy that I am now able to buy to let now though this company . All dealings was handed very quickly and professionaly..would highly recommend...very happy customer

22 March 2018
Unprompted review
Rated 5 out of 5 stars

A competent team .

I found the team at Property Master very helpful , informative and on their game .. It was nice to deal with competent people ..

22 March 2018
Unprompted review

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