Property Twins Reviews 

191
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently commend the staff for their professionalism, helpfulness, and dedicated support throughout their processes. People frequently highlight the exceptional service, noting its efficiency, personalized approach, and ability to achieve positive outcomes. Reviewers consistently mention excellent communication and responsiveness, contributing to a seamless and stress-free experience. Many customers report a seamless and stress-free experience, highlighting how the company simplifies complex processes like property purchases and refinancing. Reviewers also appreciate the team's deep knowledge and proactive approach, consistently going the extra mile to provide tailored solutions and expert guidance.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, responsiveness, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the exceptional support and... See more

Customer service

People report positive experiences with customer service, highlighting the team's knowledgeable,... See more

Response time

Customers had positive experiences with response times, frequently highlighting the promptness and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was such a pleasure engaging with Sana, Mona, Seerat and the whole team! We had so many things going on in our family and yet they gave us 10000% patience and flexibility. We had so much changes in... See more

Rated 5 out of 5 stars

Working with Mona and Sana for the second time has been an amazing experience. They found us a quality investment property in a great location and gave us the confidence to offer the right amount to s... See more

Rated 5 out of 5 stars

We engaged Property Twins’ services a few years ago, and since then, we’ve never once considered working with another mortgage broker. We’ve primarily worked with Mona and her team, and their w... See more

Rated 5 out of 5 stars

We’ve been working with Property Twins for the past 4 years and have always had a fantastic experience. Over the years, we’ve used their services for new home loans, refinancing, and buyers agency,... See more


Company details

  1. Property Investment
  2. Mortgage broker

Written by the company

Property Twins are buyers agents, mortgage brokers and property mentors. We assist busy Australian professionals to move from one property to the next and the one after that with strategic investment property selection & mortgages / lending arrangements.


Contact info

4.8

Excellent

TrustScore 5 out of 5

191 reviews

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No recent history of asking for reviews

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4.8

All reviews

(191)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic team to work with!

We used both the Property Twins brokerage and buyers agent services which worked really well together. Sana, Mona, Seerat, Jade and Maria have all been a pleasure to work with from start to finish. Very professional service and communication throughout the entire process. Sana's guidance with refinance options and equity release gave us the confidence to move forward with purchasing our first investment property in Melbourne. The buyers agent team took the stress out of purchasing a property interstate and navigating local laws. I believe using a buyers agent that could also guarantee our finances, gave the selling agent the confidence to recommend their client accept our offer in a competitive market.

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommend Property Twins

We have used the services of Property Twins twice, once to buy our investment property in Brisbane about 4 years ago and one recently to buy a property in Perth through SMSF. We have had great experience both the times. Both Sana and Mona are extremely knowledgeable and know what they are doing. The properties we have bought through them are high quality and we can already see the potential. We would also like to shout out to the admin team of Jade and Maria for guiding us through all the procedures of buying the property.

11 July 2025
Unprompted review
Rated 5 out of 5 stars

Great people to work with

Every step of the process, the Property Twins have been more than amazing, to say the least. Trust me, there are many steps and things that you cannot do on your own.
All I had to do was sign the documents. They took care of everything.
They never gave an impression that I had to rush into making any decision, which is the best part.
The information at every stage was presented without me asking for it and in layman's language.
It is my second property with the twins and hopefully many more to come in future.

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Trusted partners in Our long term Investment Journey

We have been working with the Property Twins since 2018, and what began as a client relationship has evolved into a genuine partnership built on trust, experience and results.

From the outset, our key requirement was to find like-minded professionals who had walked the path we were aiming to follow through their own investment journey. We knew this would be instrumental in assisting us with lending strategy and advice to ensure we could meet our own investment goals.

I've always appreciated their honest, no-nonsense approach and the fact that they genuinely care about helping their clients succeed.

Highly recommend their services. It's been great to watch their business grow and get the recognition they deserve.

2 July 2025
Unprompted review
Rated 5 out of 5 stars

Expert Advice and Genuine Support You Can Count On

We've been partnering with the Property Twins since 2018 and I couldn't speak more highly of the value they have brought to our property journey.
For us, it was essential to work with someone who had already achieved what we were striving for in our investment goals. That's why we chose Mona and Sana, their lived experience and tailored advice have made all the difference.

Over the years, their support has helped us navigate complex decisions with confidence and we have consistently felt informed and empowered every step of the way. Their professionalism, strategic insight and genuine care for their clients really set them apart.

It's been a pleasure to see their business thrive and we are proud to be long term clients. I recommend their services and look forward to continuing this partnership in the future.

2 July 2025
Unprompted review
Rated 5 out of 5 stars

Helpful and responsive

Property Twins guided me through every step of purchasing my investment property. They were very responsive and helpful, and definitely made me feel less anxious about this important decision

1 July 2025
Unprompted review
Rated 5 out of 5 stars

I had the pleasure to work with Mona…

I had the pleasure to work with Mona from property twins in Melbourne. I’m a real estate agent in the south east of Melbourne and I have had some bad dealings with buyers agents but Mona was fantastic she was always contactable she was transparent, professional.

She has restored my faith in buyers agents. A real asset for her buyers.

Anyone looking to be professionally represented as a buyer would definitely recommend Mona and the team from property twins.

13 June 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service from start to finish

As first home buyers, the process of securing finance felt overwhelming at first but working with Sana Ali and Jade from Property Twins made all the difference. From day one, they were incredibly supportive, professional, and patient, taking the time to explain every step clearly. Their knowledge of the market and loan structures gave us real confidence in the decisions we were making. They were always responsive and proactive, making the whole process smooth and stress-free. We’re so grateful for their guidance and highly recommend Property Twins to anyone navigating their first property purchase.

25 June 2025
Unprompted review
Rated 5 out of 5 stars

Property Twins Professional 5 start service!

I can't speak highly enough of my experience working with the Property Twins over the past three years. From start to finish, they have been professional, proactive, and genuinely committed to helping us achieve our property goals. Their knowledge of the market, strategic financial advice, and attention to detail made the entire process of purchasing property smooth and stress-free, even in a challenging market. They took the time to understand our long-term goals and tailored a strategy that has truly set us up for success. What I appreciated most was their transparency, patience, and ability to explain complex concepts in a way that made sense. I always felt supported, informed, and confident in the decisions I was making. Thanks to their expertise, we've now built a strong property portfolio and wouldn’t hesitate to recommend them to anyone looking to buy property or strengthen their financial position. Absolute 5-star service!

9 June 2025
Unprompted review
Rated 5 out of 5 stars

They are just amazing !!!!

Sana and her team at Property Twins have been exceptional partners over the past five years. Their expertise in securing and structuring loans has been invaluable, providing us with comprehensive guidance on property investments and loan optimization. Through their insightful advice, we’ve gained a deeper understanding of how strategic loan structuring can yield long-term benefits, including significant interest savings and tax advantages.
Their specialized masterclasses offer detailed insights into these critical areas, which have proven highly educational.

The team, including Maria and Jade, consistently demonstrates professionalism, maintaining clear communication, providing thorough details, sending timely reminders, and always being approachable and eager to assist.
Property Twins is highly recommended for anyone seeking expert guidance on home loans, investment properties and loan structuring.

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Love the team

Love the team, their client care is fantastic, they automatically review and negotiate a better rate with the banks every 6 months, they took the initiative to do all this in the background, without prompting.
I have worked with them to on a number of occasions, from equity releases, to financing 2 properties. They make the process easy. I highly recommended Mona & her team.

29 May 2025
Unprompted review
Rated 5 out of 5 stars

The twins exceeded expectations

We worked with Sana & Mona for our investment in Melbourne. We were impressed by their professionalism and thorough understanding of the market really helped us secure a great property. Their contacts with local agents and trades is an amazing advantage. Their prompt follow up on finance helped ensure settlement on time.

7 May 2025
Unprompted review
Rated 5 out of 5 stars

Integrity, Professional, Subject Matter Expert

I have had the pleasure of working with Sana (& Team) for a few years now. Mostly to do with mortgage. True professional and subject matter expert. Sana demonstrates acute awareness of client's capability and preference. e.g., "i will guide you" vs. "i will do it for you". Equally important, I always get a sense of integrity and duty of care whenever I'm dealing with Sana. Yes. I recommend Sana!

19 May 2025
Rated 5 out of 5 stars

Sana

Sana, Mona and Seerat at Property Twins are fantastic to work with. Very prompt , professional and high levels of communication from start to finish. Highly recommend!

20 May 2025
Unprompted review
Rated 5 out of 5 stars

I’ve had the pleasure of working with Mona from property twins.

I’ve had the pleasure of working with Mona and the team at property twins on multiple occasions, and each experience has been nothing short of outstanding. As a buyers advocate, they are incredibly professional, efficient, and always have their clients’ best interests front of mind. Their communication is clear and timely, and they have a deep understanding of the market, which makes negotiations smooth and effective.

We’ve successfully completed several transactions together, and every time it’s been a seamless process. It’s refreshing to work with someone who brings such a high level of integrity and commitment to every purchase. I look forward to many more successful deals together.

Highly recommended to anyone looking for a dedicated and knowledgeable advocate in the property space!

11 April 2025
Unprompted review
Rated 5 out of 5 stars

Mona and team are excellent source of information and practical guidance to build your future stability and wealth

Mona and team are a professional, patient, and excellent source of information and brokering guidance. I have just purchased my first home and from the outset she explained very clearly what my options were for both purchase and future investment. Highly knowledgeable and looks out for the client. I had zero understanding of Australian property processes but she walked me through everything, was flexible when I changed plans and timing, and even introduced lawyers and kept us all on time. Top class service and team. Thank you

7 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Sana and Mona have expertly managed our property portfolio for over a decade. Their proactive strategies in securing optimal cash rates and their prompt responses to our requests have been exceptional. I highly recommend Property Twins for mortgage brokerage and buyer's agent services.

8 April 2025
Unprompted review
Rated 5 out of 5 stars

Strategic and proactive advise

Sana and Mona were a great support in our two investment property purchases over the last year. Their strong point has been advice about an optimal loan strategy and providing the best options in terms of loan providers. Sana and team proactively helped us structure and re negotiate multiple loans. Also a highlight was the great support team providing prompt responses to queries and providing proactive support.

1 March 2025
Unprompted review

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