I never received my order. Tracking doesn’t work, it just says, “something went wrong” when I click on the tracking number. It was supposed to have shipped but there’s no information about where it... See more
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They literally showed a person with mixed hair types of straight and curly that they can make a solution for that. The questionnaire does NOT address more than one hair type (those of us who have both... See more
Company replied
Do no order from Prose. Their customer service a sales practices are so predatory, it doesn’t even matter if the product is good. I ordered December 26, the order did not ship until Jan 12 and arr... See more
Company replied
I haven't even gotten my product yet so my review is strictly on the ordering/subscription process. I specifically ordered at full price so they wouldn't set me up with a subscription. But...they s... See more
Company replied
Company details
Written by the company
Prose is a direct-to-consumer beauty-tech brand known for creating custom, made-to-order hair and skin care products tailored to each customer’s unique beauty needs. Marrying a technology-driven approach with an apothecary-style concept allows Prose products to be fresh, feature high-quality natural ingredients, and reduce waste while ensuring quality. As a Public Benefit Corporation and Certified B Corporation, Prose is committed to sustainability and transparency, delivering products you can trust.
Contact info
United States
- hello@prosehair.com
- prose.com
1.5
Bad
84 reviews
Replied to 45% of negative reviews
Typically takes over 1 month to reply
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THIS is a scam
THIS is a scam.
1. Ordered Prose Hair Supplements on 10/09/2024
2. Received the order 10/17/204
3. 11/04/2024 Recv SHIPPED from Prose (ONLY 14DAYS)
4. I still have 17 PILLS left
5. --I've contacted Prose Hair 3 THREE TIMES NOTHING back
6. --Prose "Your contact did NOT go through"
7. I asked for a REFUND (THEIR POLICY)
8. I asked XL subscription
9. NOTHING, have NOT HEARD BACK
10. THEY WILL HAVE A COMPLAINT FILED AGAINST
THEM.
BUYER BEWARE THIS IS A SCAM...
---17 PILL LEFT
---14 days since original order SHIPPED and I'm BILLED AGAIN
---NO RESPONSE from Prose Hair
4 November 2024
Unprompted review
This is not a bookstore, and it may be a scam
This is not a bookstore, it’s a subscription custom hair care company, supposedly. Took over a month to send the first order, and didn’t respond to emails about order status. Then they sent another set even though I just received the first one. Put the subscription on hold and they sent a third one anyway. Zero responses to multiple emails. Terrible customer service!
14 October 2024
Unprompted review
Haircare/Skincare site Beware
This is a Haircare subscription service. I received my product.. supposedly from NY but it was shipped DHL and took 10 days to receive…. RED flag !!
I received my products designed “specifically” for me but literally smelled like cheap shampoo. No ingredients listed. After I read the other review I cancelled to make sure I wasn’t charged again. I gave 2 stars because it did cancel or so it says. I will change review if I am charged or other issues occur. I am pretty astute with “questionable” products and my gut says … buyer beware!
8 September 2024
Unprompted review
Beware: Refuses to Cancel Subscription
Note: The listing for the bookstore here is incorrect, this website is no longer a bookstore.
Prose.com is a subscription service for customized skincare and haircare. I signed up to their their products based on the promise that I could cancel any time and even get a refund if I wasn't happy with the product. However, after putting my subscription on hold they charged me again and continued to send products without any warning. I asked them to cancel and they refused to reply.
Like many subscription businesses today they seem to be interested in making it as hard as possible to cancel, and in the process have not only lost me as a customer but made me want to warn people not to use their service.
16 August 2024
Unprompted review
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