Proseptic Ltd Reviews 

I am based in Godalming, Surrey, in a property with a septic tank that had an existing soakaway beginning to fail. Proseptic completed work in January 2019 on installing a new soakaway, lining the existing pipework to avoid future blockages, and doing some repairs to the existing septic tank.

Proseptic were top-class from initial email response through to job completion. They have a fantastic team - the initial inspection and quotation was prepared by Tom who was friendly, knowledgeable and explained the work very clearly and simply. This was all supported by a brilliant head-office team made up of Hester and Paula who were super-responsive and professional and fun to deal with.

The work started within just a few weeks of the soil test (despite being around the busy Christmas period) and was completed early. All three of the ground team were again excellent - they were hard-working, great at communicating arrival times, and friendly to have around on site all week. They communicated any decisions that needed to be made and kept me informed of all progress.

I am delighted with the work and my experience with Proseptic - it appears high quality and meets the clearly outlined statement of work. I wholeheartedly recommend Proseptic for any septic sank / soakaway work, and personally will be using them without hesitation for any future works or periodic checks required on the system.

Poor experience from start to finish. The sales person talked a good talk but in reality did not understand the basics of their trade. This was followed up by a woeful installation, which upon an independent accredited inspection was found to be faulty. Avoid

Thank you to all the staff at Proseptic. After a septic tank failure Tom & his team provided us with a quick,efficient but friendly service & had a new tank & soakaway fitted & working within a week. As there were three properties involved, I had a lot of questions that needed answering before everyone was happy to go ahead. Hester in the office was always so kind,helpful & very patient. Nick & Steve did a brilliant job of the groundwork’s & we were all extremely happy with their work. I would happily recommend this company.

Our new home had two independent septic tank systems of which one was life expired and the other heading that way. We wanted to combine these physically separate systems and divert them to a mini sewage treatment plant.

Proceptic offered a most cost effective and well engineered solution and delivered on time and within budget. The installation was to a high standard delivered by cheerful, competent and really hard working staff. We were kept fully informed of progress including the occasional set-back and had assistance from the head office team at all times.

I'm a retired civil/mechanical engineer with experience here and overseas and was most impressed by this firm - highly recommended!

Great customer service, and very professional!

Quick, friendly, efficient - very helpful - great service.

Prompt, polite and knowledgable.

Great basic execution, job planned and done very efficiently with friendly and helpful staff. Everything turned up when it should have done, and site left in good shape with neighbours happy. Remedial work to garden could have been better, with heavy clay soil brought in for re-sowing lawn - still trying to get grass to grow there properly after a year. Had to chase for final planning permission documents. Handover could have been better - was just given the technical manual. Details of service contract not explained. Nor was need to get system emptied periodically. System works well though, and is good solution to old septic tank. Happy to recommend this company for similar works as they do know what they are doing.

Really happy with the whole process, carried out by Proseptic Romsey.
Each stage of our job was dealt with by a; polite, friendly, accommodating, efficient and tidy workforce.
I certainly wouldn't hesitate to call them again if I have any other problem with our Septic system.

Very professional workforce. They seem to have done a good job, but like surgery, it's hard to tell from the surface what has gone on underneath and only use will tell.

Excellent service each and every time we have used Proseptic, would highly recommend them!

Helpful staff and good advice during our recent survey

Offered sensible advice on how to deal with problem in cost effective way

They did a good job, and left the site tidy. After sales service very good too.

No work done yet, but so far this company has been v prompt, friendly, knowledgeable and v helpful in an awkward situation, would certainly recommend

Very helpful, knowledgeable and able to react to a crisis

Installation professional , some lack of liaison between different departments. As there were four properties using the new tank , we were sadly missing out on a meeting post installation i.e. How does it compare to original tank , why does it need power to assist function. Any advice on maintainance. A bit of Professional PR would have been much appreciated.