ProtectaPet Ltd Reviews 2,025

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 230 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting its effectiveness in providing a safe outdoor space for their pets. Many appreciate the professionalism, helpfulness, and efficiency of the staff, from initial inquiries to the installation process. The service is frequently described as excellent, with people noting the attention to detail and the smooth user experience. However, some customers were dissatisfied with the installation, mentioning issues like uneven netting, insufficient parts, or damage to their property. A few people also felt that the product was not effective for their cats, particularly for larger or more agile breeds, as their pets were still able to escape.

What people talk about most

Product

Clients share positive opinions on product, highlighting its good quality and effectiveness in keeping cats... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Quality

People report positive experiences with quality. Many customers praise the high quality of the products,... See more

Service

Users describe positive interactions with service, highlighting the helpfulness, efficiency, and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers praise the friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Highly recommended..! From 1st tentative enquiry! After escaped cat..!.. To lovly Jacquie ..very freindly.& helpful. Keep.me informed...with tree advice.!,. Through .to completion of installati... See more

Company replied

Rated 5 out of 5 stars

From start to finish had excellent experience. Planning. Estimate of cost. Installation guys were fabulous. I LOVE my ProtectaPet secure fencing. I know my little rescue cat is safe! Which is what I... See more

Company replied

Rated 5 out of 5 stars

ProtectaPet is absolutely fantastic! Our two indoor rescue cats can now safely enjoy the garden with us, and they absolutely love it. It’s completely transformed how we use our outdoor space, we... See more

Company replied

Rated 5 out of 5 stars

We decided to go with ProtectaPet and upon the first visit they couldn’t complete the installation because of a tree that we hadn’t cut back. Not there fault! They discussed all the aspects that need... See more

Company replied


Company details

  1. #38 of 155 best companies in Pet Care Store
  2. #2 of 6 best companies in Fence contractor
  3. #12 of 30 best companies in Fence Supply Shop
  4. #21 of 99 best companies in Garden
  5. #1 of 8 best companies in Landscape Gardener
  6. #86 of 264 best companies in Pet shop

Written by the company

Our team of dedicated cat lovers are here to create 'habinatural' safe outdoor territories for your cats, enabling them to exhibit their natural wild behaviours and providing you with total peace of mind. Bestowed the King's Award for Innovation and International Cat Care's prestigious 'Cat Friendly' Award for preventative feline care, join the revolution in preventative cat care. Choose safe outdoor access for your cat.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great Job

Great Job, the person doing the installation was very respectful of my plants and garden. I have 2 very happy cats and I h as be peace of mind.

19 May 2025
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Reply from ProtectaPet Ltd

Thank you for the great review. So pleased to read your cats are very happy outdoors and you're worry-free. Wishing you all the best.

Rated 5 out of 5 stars

Easy to use website

Easy to use website. Product was exactly what I needed and it was easy to find.

19 May 2025
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Reply from ProtectaPet Ltd

Thank you for the feedback. We don't often have website feedback, so it's great to read you found it easy to navigate. Also great to read you found the product to be exactly what you wanted. Warm regards.

Rated 5 out of 5 stars

Good product

Good product, promptly delivered

23 May 2025
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Reply from ProtectaPet Ltd

Thank you for the 5-star review. It's great to see you found the product to be a high standard and the delivery was fast. :)

Rated 5 out of 5 stars

We DIY'd our cat fence

We DIY'd our cat fence. The brackets and netting are high quality. They come packed extremely well and with appropriate fixings.

Following a video detailing how to install the brackets and netting, we were able to easily complete our cat fence.

The cats are totally safe and now have freedom to use the outdoors.

Really pleased with Protect a Pet

15 May 2025
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Reply from ProtectaPet Ltd

Thank you for the excellent review. It's great feedback!! So pleased the video tutorial was super helpful and you found the installation process easy. Also great to see the cats are safe and happy! :)

Rated 5 out of 5 stars

Kiki the cat is now a very happy girl…

Kiki the cat is now a very happy girl being able to roam the garden

21 May 2025
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Reply from ProtectaPet Ltd

Thank you for the amazing review! LOVE the name Kiki and so pleased she loves being able to roam in the garden with the safety of ProtectaPet. :)

Rated 5 out of 5 stars

10/10 experience & system

Excellent company and cat protection system.
Super easy quotation & planning service with Craig. Marc arrived today to fit the system - so friendly & really informative. Made adaptions to best suit the garden and made it as safe as possible. He ensured every gap and potential escape route was covered. I was concerned I would be anxious about letting my cat in the garden after installation but that went away instantly. The equipment used is so sturdy. Lead trained the cat recently for the garden which became stressful in itself with multiple trips in the garden and him meowing constantly at the door. Not a peep out of him this afternoon, running around the garden and in and out the patio doors. The cat hasn’t bothered to attempt scaling the fence. May sound over the top but completely life changing for indoor/garden only cats. Cannot recommend enough. Thank you!

4 June 2025
Unprompted review
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Reply from ProtectaPet Ltd

Wow! Thank you so much for the amazing review. It means so much to us all. Craig, Marcus and the team are delighted to read this.

The feedback is expectational and it's truly valuable to us. It's not over the top at all to say it's life changing, because it changed out life as well, which is why ProtectaPet exists.

Wishing you and the cat the very best, and many happy years together outdoors. :)

Rated 5 out of 5 stars

3 very happy safe kitties & 1 very overwhelmed cat mama 🥹

The ProtectaPet guys (Tom & Phi) turned up at 10am prompt on the morning of our fitting with all their fencing, posts, drills and radio 📻🎶🎶
We had a few discussions on what would work out for the best (mainly going straight down our wonky grass, which we did 😅)
The guys cracked on and in a few hours the ProtectaPet cat fence was up. 😻
They explained we needed to supervise outside playtimes with the cats for a couple of weeks and where they thought they ‘may’ try to jump up at, but they had put extra fence over just to be safe. Tom & Phil were amazing and didn’t leave any small bits of plastic they cut off anywhere, you could tell they were animal lovers and took pride in their work.
They said their goodbyes
and then we were left to enjoy the first time in their little lives (1year) that the kitties had been outside (other than the vets) and how emotional it was 🥹

ProtectaPet have been amazing from the outset, from speaking with Craig and sending in pictures of the area of the garden I wanted to use.
Having the information to fully prepare the land with cutting back trees, and tree stumps and bushes.
I was very impressed with the communication, and how smoothly everything went.
Super impressed with the installation and how strong the fence actually is, obviously I’ve done my research, but it’s not until you do see it and touch it that you realise just the quality and strength of the fence.
It has been the best money I’ve ever spent and I have such peace of mind now knowing that my kitties have a lovely large area to play in and enjoy and I can sit outside and enjoy it with them.
So if you have any doubts at all just give them a ring, I definitely don’t regret it 😻😻😻and now have 3 very safe very happy kitties who don’t have to watch us through a window when we are outside.
Cannot thank you enough 😻😻😻☺️

28 May 2025
Unprompted review
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Reply from ProtectaPet Ltd

Blown away with this review!! Thank you so much.

Phil, Tom, Craig, and the whole team are delighted to review this review today. It's not every day we see such a well written experience shared from beginning to end.

The best part is knowing your 3 cats are safe, and enjoying the outdoors together!

Wishing you and the cats many happy years outdoors together. :)

Rated 5 out of 5 stars

We are delighted!

We are delighted with our cat enclosure. The installation went very smoothly. Marc gave us great advice. Visually it blends in very well with the garden, not at all oppressive as we thought it might look. The cats are happy to be going outside and we sleep soundly at night knowing they can’t get to the busy road.

13 May 2025
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Reply from ProtectaPet Ltd

Thank you for the lovely review. It means so much to us to know you sleep well at night, knowing your cats are safe outside. Also, it's great to see Marcus made an impression and you're really happy overall. Warm regards.

Rated 5 out of 5 stars

A first class professional company

A first class professional company.
The whole process was friendly and professional.
From my first phone call with Aaron, who talked me through everything and planned my garden, to Marcus and his colleague (sorry I cant remember his name) who came and did the instalation. Such lovely guys... extremely professional, the standard of work was impeccably and they made sure the garden was clean and tidy before leaving. They talked me through everything before they left and made sure I was 100% happy.
There was also phone calls prior to instalation checking if I had any questions, and the aftercare phones double checking I was happy.

29 May 2025
Unprompted review
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Reply from ProtectaPet Ltd

Wow! This is a pleasure to read. Thank you so much for the wonderful review. Aaron, Marcus and the team are delighted with it. It is great to see you found the installation to a high standard and you found the process from start to finish was friendly and professional. Warm regards.

Rated 5 out of 5 stars

Very capable, professional and helpful.

Very helpful in the preparation stage - I asked lots of questions and changed what I was asking for several times and they responded to everything promptly and constructively. The installation was fairly tricky (we have a slightly odd garden) but the engineer worked out how to deal with all the issues and took care to ensure that it was all strong and secure. I couldn't have asked for anything more really.

6 May 2025
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Reply from ProtectaPet Ltd

Thank you so much for the 5-star review. It's great to read your experience with us and we're thrilled to see you found our team to be constructive. It's also great to see you understood the complexity of the installation, and that our team were able to overcome it. Wishing you all the best.

Rated 4 out of 5 stars

Staff very helpful

Staff very helpful. Did a really good job.No escapees as yet!!

19 May 2025
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Reply from ProtectaPet Ltd

Thank you for the great review. So pleased to read you found the staff very helpful and the completed installation has led to no escapes. Wishing you all the best from the ProtectaPet Team.

Rated 5 out of 5 stars

Item is great and easy to use

Item is great and easy to use. Cats havent broken it yet and they are climbing it. We have used it as the cover to a Catio.

24 April 2025
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Reply from ProtectaPet Ltd

Thank you for the great 5-star review. So please to hear you found the item easy to use and it's made a difference. Wish you and the cats all the best.

Rated 5 out of 5 stars

Would highly recommend

I am so pleased with my cat fencing. I have peace of mind knowing that my kitten can go outside in the garden without coming to any harm on the busy road. Customer service was excellent. Initially, I thought the price was high and paid for someone else to do the installation but it wasn't done properly and she could get out so I bit the bullet and paid for the professionals and it was well worth it. The two guys that did the installation were informative, pleasant and cleaned up after themselves. All round a 5* experience. I would highly recommend.

12 May 2025
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Reply from ProtectaPet Ltd

Wow!! Thank you for the 5-star review and a high recommendation. It's great to read you found the cat fencing has worked for you and has given you peace of mind whilst the cats enjoy outdoor freedom! Also great to see you found the value in Professional Installation and it was the right choice for you. Wishing you and the kitten many happy years outdoors.

Rated 5 out of 5 stars

Highly Recommended

ProtectaPet fitted our catio on Wednesday and we are beyond impressed. From the initial enquiry to completion, the whole process was seamless and professional.

Phil and Tom arrived exactly when they said they would, worked incredibly hard all day, and did a fantastic job. The quality of the installation is outstanding – our two cats are already loving their new space and adapting so well.

The lads will be coming back to fit a double gate, then we can enjoy the final product. Can’t recommend ProtectaPet enough – reliable, efficient, and clearly care about both pets and customers. Thank you!

28 May 2025
Unprompted review
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Reply from ProtectaPet Ltd

Thank you so much for the wonderful review - Phil, Tom, and the whole team are delighted to read this!! It's great to see you found the whole process to exceed expectations and you would recommend ProtectaPet! Warm regards.

Rated 5 out of 5 stars

Cat safety

The customer service was excellent from the first contact to the installation. Martin arrived on time, was polite, friendly and worked hard even though he kept being interrupted by my neighbours two cats. My two cats have tested the fence, so far they haven't managed to get out. Thank you for my peace of mind.

28 May 2025
Unprompted review
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Reply from ProtectaPet Ltd

Thank you for the wonderful review. It's great to read Martin has exceed expectations and you have total peace of mind after your cats tested our system. We wishing you and the cats all the best outdoors together.

Rated 5 out of 5 stars

Outstanding service and product.

Having researched the market for a suitable pet enclosure that could be installed on a DIY-basis it became clear that ProtectaPet offered the ideal solution. The kit arrived within 24 hours and a large enclosure was constructed by the end of the day. All parts are made to a very high quality and resulted in a solid build that was perfect for our pets needs.
The advice and guidance provided in the initial telephone call was outstanding and given without any pressure to 'up-sell'. This Company was a pleasure to deal with and are thoroughly recommended.

12 May 2025
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Reply from ProtectaPet Ltd

Wow! Thank you so much for sharing your experience. We're over the moon to read this on a Monday morning. Also, thank you for the recommendation and we hope you and your cats enjoy many happy years together in the outdoors. :)

Rated 5 out of 5 stars

Very professional service

Very professional service, very responsive,quick installation, friendly,the engineer Warren make it look so simple ( which believe me it is not ) and worked with so much dedication and done an amazing work.
Today me and my babies we are enjoying the outdoor space with myself having my mind at ease.
Well done team.
If you want a professional work done ,no hassle and peace of mind totally recommend ProtectaPet 👌.

28 May 2025
Unprompted review
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Reply from ProtectaPet Ltd

Thank you for the wonderful review. Warren is a super engineer and we're all so pleased to see he's had recognition for his hard work. Also, thank you for the recommendation - we're on a mission to keep your cats safe! Wishing you all the best.

Rated 5 out of 5 stars

Highly recommend for sale cats

Martin and Rob did a very good job for us and our 2 cats. They were friendly and caring about their work. The fencing and netting is tidy and quiet unobtrusive - . Our cats are enjoying their new safe space and we enjoy the peace of mind knowing that they are safe.

6 May 2025
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Reply from ProtectaPet Ltd

Thank you so much for the review! Martin, Rob and the whole team are delighted to see this!! So pleased your 2 cats love being outdoors and you finally have peace of mind. Wishing you all the best.

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