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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent delivery service, noting that products arrive quickly and often ahead of schedule. Many people highlight the high quality of the products, finding them robust and effective for their intended use. The ordering process is frequently described as easy and efficient, contributing to a positive overall service experience. However, some customers also noted issues with delivery, mentioning instances where items were lost by the postal company or did not arrive within the promised timeframe, even when expedited shipping was paid for. A few people also reported that products were on back order after their purchase, leading to delays.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the fast and... See more

Product

Users describe positive interactions with product. Many customers praise the great quality and competitive... See more

Order

Reviewers highlight positive aspects of order. Customers frequently praise the easy online ordering process... See more

Service

Consumers find service to be positive. Many reviewers consistently praise the efficiency and friendliness of... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the good quality materials... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just wanted to say I’m very happy with your Correx floor protection product – it’s exactly what I needed. On top of that, the delivery was incredibly fast – I received it the very next day! Thank... See more

Company replied

Rated 5 out of 5 stars

Great Service. Fast delivery, well packaged, very good price on all the protection materials we ordered, courier driver was very helpful. Will use this company again.

Company replied

Rated 5 out of 5 stars

Great customer service and great product. The first delivery attempt went wrong due to DPD's incompetence, but Protecta Screen's customer service sorted out a replacement order very quickly, and all w... See more

Company replied

Rated 5 out of 5 stars

Contacted for advice, product was advised for job I needed, order and delivery process very smooth arrived on time and product well packaged. Item placed onto carpet went down easily and seems very ro... See more

Company replied


Company details

  1. Building Materials Supplier

Written by the company

Temporary protection materials suppliers in the UK - Supplying a variety of temporary floor and surface protection solutions to the construction industry.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

285 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 28% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We have used Protecta Screen a few…

We have used Protecta Screen a few times now. Much cheaper than the conventional builders merchants, delivery is direct to site and always quick and easy

3 November 2025
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thank you for leaving a positive review Steve. Glad to hear your always happy with us and continue to return :)

Rated 5 out of 5 stars

Very nice

Very nice. 👍

20 October 2025
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thank you for leaving a 5 star review Jagir :)

Rated 5 out of 5 stars

Excellent company great prices for…

Excellent company great prices for products and quick deliveries. We bought floor covering paper protection very good quality

3 October 2025
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thank you for taking the time to leave a positive review Maris. We are happy to hear you were pleased with the price of the product and delivery :)

Rated 5 out of 5 stars

Highly Recommend

Quick delivery and missing part was replaced without any fuss.

3 October 2025
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thank you for taking the time to leave a positive review. We are happy to hear that you your replacement was sorted quickly and easily :)

Rated 1 out of 5 stars

Useless site!

why offer a 10% first time buyer discount when you wont honour it. Trying to buy 30 plus sheets and tape and automatically got the bulk discount but the 10% discount wouldnt work! No contact number to discuss just the silly online chat with huge time wasting delays.
Your website needs to take a few lessons in basic maths as it doesnt add up correctly.
Happy to spend my money elsewhere and future trade orders.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Great website

Great website . I need to cover the floor as I am having the ceiling and walls plastered . I haven’t put it down yet . It should be perfect and easy to use . Very quick delivery .
I would highly recommend.

2 September 2025
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thank you for taking the time to leave a positive and kind review Wendy. We are happy to hear you were pleased with both the website and delivery :)

Rated 5 out of 5 stars

Great products with a good price point…

Great products with a good price point and fast delivery. Will continue to use them

19 August 2025
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thank you for taking the time to leave a positive review Trevor. We are happy to hear you were pleased with the products, price and delivery. Happy to have you as a customer :)

Rated 5 out of 5 stars

Great Service

Great Service. Fast delivery, well packaged, very good price on all the protection materials we ordered, courier driver was very helpful. Will use this company again.

25 July 2025
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thank you for taking the time to leave a positive and kind review. We are happy to hear you were pleased with the whole service :)

Rated 1 out of 5 stars

Didn’t receive the item

Didn’t receive the item
The item is lost by the postal company
But there is no response from the company
Waited 2 weeks
There is no number to contact

4 July 2025
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Hello, Thank you for leaving a review Revathi. As I stated via our emails, I'm sorry that the couriers gave me the wrong information that all your order had been delivered when only part of it had and the sheets were missing. I replaced the missing items on a next working day delivery for you as soon as I was aware what had happened. Once again apologises and if you have anything else that you need sorting then please get in touch via email and I will be happy to help.

Rated 5 out of 5 stars

Great product Great Customer Service

Contacted for advice, product was advised for job I needed, order and delivery process very smooth arrived on time and product well packaged. Item placed onto carpet went down easily and seems very robust. Will order again for next project

30 June 2025
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thank you for taking the time to leave a positive and kind review Antony. We are happy to hear you were pleased with the advice, product and delivery. Hope to have you as a customer again soon!

Rated 5 out of 5 stars

Great service

Great service, received items promptly, well packed and as described.

24 June 2025
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thank you for leaving us a positive review! Glad your happy with the whole package!

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery

20 June 2025
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thank you for leaving a review Tom. Happy to hear you were pleased with the speedy delivery :)

Rated 5 out of 5 stars

Great quality, Reliable service

Always order all my site protection from Protecta Screen. Reliable, fast delivery and great quality products.

25 June 2025
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thank you for leaving us a great review Shannon! Glad your always happy with the products and delivery :)

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