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Rated 1 out of 5 stars

Website says "Reputable brands like Protein Factory provide a COA for every product", yet I asked 2 times via text message to provide the COA for the CFM protein and 1 time via email again for the C... See more

Rated 1 out of 5 stars

The company processed my money and never delivered the products. Not one response in three months. Had to dispute charges with bank and credit card company, that took two months. Magically, on the sa... See more

Rated 5 out of 5 stars

I enjoy the informative articles, science/research based approach and candid mantra of those behind proteinfactory.com. I spent couple days delving into each product I purchased. A lot of effort is pu... See more

Rated 5 out of 5 stars

I have been buying proteins from Alex since he first established the Protein Factory in 1998. No company in the USA sells higher quality proteins and no other company offers as wide a variety of prot... See more

Company details

  1. Vitamin & Supplements Shop

Written by the company

Supplement Warehouse! Truthful & Honest Info about supplements such as whey protein & pre workouts.


Contact info

3.0

Average

TrustScore 3 out of 5

543 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Gets the Job done - A++

The products simply perform their stated effects when used properly. Although the taste of a small sum of their prodtucts need improvement, the items are safe and effective when used as directed.

10 February 2023
Rated 5 out of 5 stars

Great products

He has absolute best stuff around. Any question I've ever asked he's been able to answer with assurance. The prices are a little higher but the quality is superior.

4 February 2023
Rated 5 out of 5 stars

20+ years

I’ve been using protein from proteinfactory.com for over 20 years… it’s always been the best!!

29 January 2023
Rated 3 out of 5 stars

I placed an order and received nothing

I placed an order and received an automated response stating the order was received. Five days later and still no receipt or shipping confirmation so I texted (because that's all you can do to communicate) asking about my tracking number. They sent a picture of a USPS tracking label with a return address of an apartment! Two days later I checked the tracking number, and it is no good. At this point I have lost any and all faith in this seemingly one-person show working out of an apartment. There is no telling what is in the product. They claim to have a truly 100% hydrolyzed protein. At this point I believe it's a scam or an extremely poor business model. I demanded a refund. Still waiting for that too.

28 January 2023
Unprompted review
Protein Factory logo

Reply from Protein Factory

Hello, thanks for the order. Sorry you received the wrong tracking, mistakes happen. You should have gotten an different tracking via email. I'll email you the tracking. UPDATE: Feb 3rd. The customer received his package on time as the tracking clearly showed.

Rated 3 out of 5 stars

Would have given 5 Stars but..

Would have given 5 Stars but..

1) The bags that the supplements come in are very cheap and do not close properly. Each of the bags when I had opened them, the “locks” that would typically secure the bag closed came undone and they could no longer close moving forward. Unfortunately I have had to keep all of the bags closed with some form of “chip clip”.

2) Not all of the supplements come with some form of “scooper”. That is very inconvenient as we all know.

I think all would agree that with how expensive protein factory supplements are, they should be able to provide us those two very minimal things.

Other than those two grievances the products have been great.

16 January 2023
Rated 5 out of 5 stars

Excellent quality protein at an…

Excellent quality protein at an affordable price! Great customer service. The owner is available and responds in a timely manner. He has always helped me with shipping problems or anything else. If your considering going with this company just do it, you will not regret it Two thumbs way up 👍👍

26 January 2023
Unprompted review
Rated 1 out of 5 stars

no ship and no communication

Ordered a protein powder on Jan. 5. Product has not shipped and company is not responding to messages. Buyer beware.
The response below is not valid. I ordered this from the ProteinFactory.com website on Jan. 5. The order number is 217537.

20 January 2023
Unprompted review
Protein Factory logo

Reply from Protein Factory

Thanks for the order. We are currently out of stock of the product you ordered. However you are incorrect that we did not respond. You emailed us and within 3 minutes we emailed you back. (see email below) We did make a mistake and could not ship your order. We can refund you or you can wait till next week when it comes in. Again my apolgies for running out of stock. Let me know what you'd like to do. thank you

Jan 16, 2023, 2:48 PM (4 days ago)
to Jamie

Hello. tomorrow. sorry for delay. thanks for order.



Rooting For You, 🙂

Alex Rogers
President
Proteinfactory.com (Since 1998)
TEXT ONLY: 732-901-9600 📱

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