Proton Mail Reviews 

Absolute and total ignorance dealing with these imbeciles for my mother. I got her one of their free encrypted email address years ago to keep her social security and other personal business private. I should have taken the hint back when I emailed them about how to block unwanted emails and they acted like I was speaking a foreign language (technically I am I suppose since the communication is no doubt with a stupid overseas call center).

She tried Lumo AI and decided she didn't care for it, tried to delete her data/conversations, and they ended up deleting her entire proton acount.
It says "Account scheduled for deletion, please contact customer service". So she did, and they answered two days later and have asked her for everything but a vial of blood and a first born child to get it back. They answer once per day, and have kept her going for almost a week with the stupidest questions ever, some very personal, like banking information.

There is literaly no reason for this. It was a mistake - mainly on their part for their products being unnecesarily complicated. My mother has her name and password, plus the code they gave her initially in case she got locked out. That should be enough.
The "we're sorry but please be patient" schtick has run its course.

The fact that they have a 2 star rating and still try to reply to every unsatisfied customer with the same bulls##t excuses for their poor customer service speaks volumes. We will both use another product regardless of whether they fix the issue or not.

Zero Customer Service .
Shameful lack of consideration for clients and any of their issues or suggestions .
This business shall be gone before they rich success .
Don't bother they all gone fishing to lake ….

I have been using Proton Mail for a while now, and I am highly impressed with its commitment to privacy. The end-to-end encryption ensures that my emails remain private and secure, which is my top priority.

I was happy for the first two years, until out of the blue people stated they could no longer email me. Only to find out, they decided to start charging for any normal amount of space & yes I do mean normal. So I pay an extremely high-price one a year, and i figured other things like their VPN or any other feature they offer would come with the $70 i pay, being that they claim to be about safety & care about their clients safety but no, nothing comes with it. Just storage i don't even need at a ridiculous price! Also if you forget your password, you lose everything! ** update, my plan covers storage for $69 dollars?? Which i never paid before & unless something else can or will be added to that price, I have to decide. Im a victim of DV but also cannot afford to pay for email**

Checked their pricing page and clicked on Drive to see how much space they provide on free accounts. It clearly says 5 GB. After I created the account, I checked in Drive and saw that they only provide 2 GB.

If there's anything I hate, it's misleading advertising. What else are you not being truthful about? Now, I don't trust you. I have the screenshot, so even if they change it, I still have proof.

Was excited because you're in Europe. What a shame, even more so because the negative reviews outweigh the positive. That's a strong sign!

Files deleted.

I thought this was good ... I was terribly wrong.

Their customer support is the absolute worst. I bought an extra user, did not work as intended. THen I asked for a refund and now they've been putting me on tasks for 2 weeks and no refund. It's unbeliveable stupid.

Also they market their high tier subscriptions as you get Proton VPN, but you don't. You can download the free version, just as everyone else. Fake marketing.

Ticket number: 4619759

Will make a dispute with my bank, disgusting what you've been doing.

I signed up for Proton Mail with the understanding that they offer a 30‑day money‑back guarantee. I requested a refund within that 30‑day period, clearly meeting the stated requirement.
Despite this, my refund was denied, with no satisfactory explanation that justified why the guarantee was not honored. This was extremely frustrating, especially for a service that positions itself as transparent and user‑focused.
While the product itself may offer strong privacy features, the customer support and billing experience do not match that image. A refund policy should be respected exactly as written — otherwise it feels misleading.
I would advise potential customers to be very cautious and not rely on the 30‑day refund promise when making a purchase decision.

Been with them for a few years, only free account. Gotta log in regularly and you shall be fine

Could access my account which i have for 10 years due to a new cellphone and use 2fa to login. With the new cellphone i couldn't link the codegenerator to my account again.

I start mailing them and as far as i could i answered securityquestions. Than it was quiet for a week, no response at all and i contacted them on twitter and they let me know that if i sentreaction back to them before i got an answer i could expect delay. (Now u see how subtle dominant they are).

An new guy contacted me and asked other securityquestions which i answered again and now they say: sorry but we can't give u access! So for me it's clear, never again with this Swiss company. Punishing people for faults they can't do anythong about it!!!!!

Up until 2 weeks ago, I ran an MSP/consultancy. I used Proton for Business with the Mail Professional subscription. It worked pretty well (although it lacked a lot of features). But recently I had to close down due to health issues and therefore had to cancel my subscription. I couldn't, because I had an "unpaid" invoice issued the very same day. I couldn't cancel it or remove my payment because the invoice wasn't paid, and just now today, I checked my bank only to find a 36.96 € charge. That is a dark behavioral pattern. From a company obsessed with privacy and freedom. I won't ever recommend Proton to anyone needing something for their business for (hopefully) obvious reasons. I would never EVER relay something like that on to a client.

After being a gmail user since beta (I had over 75,000 emails on gmail) Proton mail was a breath of fresh air. The transition was seamless - they provide an option to automatically transfer all your emails from other providers, it took less than half an hour to transfer roughly 20 years of gmail to Protonmail.

I can't recommend this service highly enough. I use their paid 'all in one' package which also provides calendar, VPN, and an encrypted online drive. 500GB is nothing to sneeze at. Well worth every penny.

Proton deletes inactive accounts (just 1 year) and blocks your own username forever because it looks like they can't afford enough server space to keep a few kilobytes of metadata. If you guys are so broke that you have to purge user identities to stay afloat, just say so

This email service has an interesting monetisation model — they often push their subscription even when it’s not really relevant.

But honestly, it’s a solid email service that does its job well. You can easily create multiple accounts and use one for random sign-ups or spammy services.

Overall, it’s a good email — simple, practical, and useful.

Problem 1: Search function in Proton drive not working. Support poor with endless email exchanges. Wasting a lot of time with no improvement of service
Problem: Despite having provided the correct billing address, there seems to be a glitch and the invoice was issued without address. Customer service has described some steps to fix this, but none of these worked. Agent refuses to issue correct invoice directly and only refers to glitched option in account. AI agent?
Totally useless. Free services work way better. Save your money, but more important massive hassles.

The free service is hands down the best I love the email I would personally like to meet the person made it and hug them

Paid user locked out for weeks – no resolution

I am a paying Proton customer (CHF 119 for Lumo Plus + CHF 48 for Mail), and I have been locked out of my account for over 4 weeks with no resolution.

My account appears to be blocked due to a “dispute”, and at the same time it is scheduled for deletion. Even when using my correct 12-word recovery phrase, access is denied.

Support keeps asking standard ownership verification questions, but does not clearly explain:

* what the dispute actually is
* how it can be resolved
* how I can regain access to services I have already paid for

This is not just an account recovery issue — it is also a billing issue involving paid services that are currently inaccessible.

I understand Proton’s strong security model, but in this case the process is opaque and extremely slow. Waiting over 4 weeks without a clear resolution path is not acceptable for a paid service.

Ticket reference: 4539397

I would appreciate a clear explanation and a concrete path to resolution.

Your algorithm is absolutely terrible. I am getting really tired of being signed out, blocked and then forced to change the password. We have a family account and use the services on different profiles and devices. Your system makes the family accounts useless. Very often my family don't even know they have been signed out. I have complained about this before and got back the poor response it is to protect the account. Our usecase is for personal use only, we use strong passwords and need access to each others accounts. So please fix your awful algorithm?

I purchased the Proton Workspace to review for my company. I paid the full amount for the premium product. After 6 hours of testing, it was obvious it would not meet our needs. Tried to cancel on their website and there was no way to do so. When I emailed to cancel I got the same instructions, that did not work.
Four days of constant emails to them, I hear nothing but crickets. I quit receiving emails and responses after the first day. They will take your order but won't refund if you cancel on the same day you paid. They supposedly have a 30 day refund policy. I guess it could take 30 days. But I will just have my CC company reverse the charges it they refuse to respond.
Beware!

Functions do not work in Proton Sheets which makes the product unusable and I am paying for it?

I am quite SHOCKED that I have to pay just to get 'sent from ProtonMail' removed from my emails. A little bit CRAZY if you ask me.