Proton MailReviews 

What a shame they don't deliver. I was really hoping to support an EU-based, privacy-centric organisation.

A litany of bugs across products and devices. The iOS app's notification count has been broken for months (no progress on the bug report), and the email list (in the iOS app) is absolutely useless displaying only the first few characters of the sender and subject. I have 78 identical rows for emails from GitHub, giving me no idea what they even are.

And now, my own events are inexplicably disappearing from my calendar with no way to recover them.

Customer service are similarly useless, often requesting information provided in the original report.

A waste of €100.

I have submitted numerous requests for support and they have failed terribly - the only solace is finding out I'm not the only one - Now I find out about about using the pm.suffix??? - I am submitting this here seeing they reach out in hopes that some action will be taken - to date this is some of the poorest customer support and help in 63 years of living🤯 - if something is done immediately I will update that my problem was addressed - if I knew then what I know now Would have passed - no amount of security is worth the hassle and time they have cost me over a simple request and extremely poor response

I nedded to reset my password and when you do you lose all your email. When you get them back they are all
Encrypted. They sent me a code to reset but did not work. I worked with them on the phone but they could not get it to work.
I lost many important emails that was related to property transactions. Cost me a small fortune to get it all back from lawyers that. had copies but charge alot to sent it to you.
Protonmail is only for ppl that send worthless emails just in case.

Products are great, all working as you would expect on all platforms. Automatic backup of mobile device photo's to proton drive is also great.

And it's a great feeling I am not depended anymore on US tech companies for e-mail and storage.

Also, I have had a great experience with the customer support. They were very helpfull.

Unfortunate that any payment issues are leading to instantly getting locked out of accounts. As a business it’s not something we can rely on as mail needs to be available.

Another downside is that there’s isn’t a proper workspace and you need alternatives. I want to be on a EU based and secure platform but this isn’t it sadly. Being locked out of my account instead of being able to resolve issues yourself is a big no

Update in regards to Protons response below this post: If a bank accidentally refunds it due to insignificant funds it marks you as fraud instantaneously and your account is not downgraded but blocked.

This e-mail service is supposed to be a top end, safe, secure and easy to use service. Often used by the likes of consultants. It's actually the most user unfriendly e-mail service I've ever used, and can picture some overpaid fool making it as complicated to use as possible. Go elsewhere.

I couldn't understand the set-up instructions for Proton's password manager.
My password manager now is a spiral-bound notebook with alphabet tabs. It works every time and I had no trouble setting it up - I know the alphabet and I've got a pen ....

Proton, please, you continue to miss the point so I will try to make it simple.
Since last year the "activity monitor" announcements (such as "wiped security events") have been forced on and irremovable, seemingly permanently. For the entirety of Proton before this, this did not occur.
It is neither wanted nor helpful. Most people do not need nor want an audit trail of the personal private emails.
Having this forced upon people is a direct and genuine security and privacy risk for those who must keep this Monitor on.
I also note though that having it turned off does not remove the information either.
Proton, focused on privacy, should also not want this information.

How do I turn this off so that the "wiped security events" message no longer exists?
It is a basic requirement that when you change your user experience there is an opt out especially when you opening up users to risk.

As explained previously going to you customer service team through direct channels in its current state is simply a waste of time.
On behalf of all users who have been forced to deal with this service team and those who will in the future we eagerly await significant improvement in your service standards, prior to this being done ticket numbers are irrelevant.

Dreadful! Almost immediately all other email accounts were invaded by unwanted notices from Proton. I deleted the Proton account but I get numerous notifications in every account each time I log in. I complained but had weak excuses each time and the problem remains unresolved months later.

Great product, am using it for the entire family now.
I'm glad with the addition of Sheets.
The only thing really missing is good integration with my android contacts, and/or that Proton does not give a clear explanation on why they have chosen this contact implementation and which (security) issues they encounter when they would integrate with Android contact. It might be worth a blog the share their vision on contacts.

Could be better, could be worse.
The free range of products they offer is definitely good, especially since free.
However, their paid services and products can and should be improved. Some of the apps have unexplainable deficits that make me question why they even exist and why I am paying for them...
For example, unlike Google or Microsoft, the Proton cloud storage/sync seems to be programmed only for PC to mobile and not the other way.

The Service is really good, no Ads even in the free Version - I've never recieved any suspicious Spam mail after being more then 8 years a customer there

I can't login my proton mail, I don't know why, I asked about this to support team, but already passed several hours, but they haven't replied so far.
There is a sensitive credentials, I am not sure is this scamming or not.

Used the Proton bundle unlimited subscription for 3+ Years now !!

Flawless set up - Easy to use - Super Secure and keeping my data secure and private in Firefox browser and on the Mobile APP as well, I never had any problems or issues - All upgrades works perfectly and nothing to complain about :-)

Also Proton never stops developing all their products - Keep up the good work Proton Team.

Thanks - Happy New Year ➡️ 2026

They force you to purchase a subscription, and the Swiss block other services under the pretext that you have created a free email account with them to verify other services. And what else is an email account for if not that?
Their free VPN also works terribly, constantly disconnecting on my phone. Schemers.
"Your account has been suspended by our automated fraud detection system. Learn more at proton/blog/anti-abuse-account-security. If you believe this is a mistake, please contact us at proton/support/appeal-abuse."

Blocked my account for picking the 'misleading' username! After it was available and I used it and logged into different services! Asked for proof of proper usage, which I provided, and still kept the desicion. Horrible and frankly quite stupid politics.

I've used Proton Mail and Password keeper for years.

Recently I got an email from True Identity stating my signon info is on the black web and I should change my password.

There are two ways to change a password on Proton, neither is explained very well.

Unfortunately I chose the option that also deletes the encryption key. All my save emails prior to doing this are now encrypted so I can't read them.

The system to restore encryption keys doesn't work. I used to recovery phrase that Proton gave me - no good.

I used the password method (I only had one password liftime prior to this) and it didn't work.

They tell me I'm stuck and they can't help me.

Advice : 1) be very careful how you change passwords; 2) don't store any importand emails with documents as you may loose them.

I heard lots of good stuff about Proton, but I'm already fed up with the daily spam from Proton urging you to update to the relatively expensive paid version.

If you have the free version, there are lots of limitations; for example, you cannot download mails to your usual mail programme.

So you have to use Proton's app, but if you keep notifications on, you will receive notifications every time Proton spams you with promotional mails. There's no way to unsubscribe from the spam.

However, without notifications, I'll miss important mails from others.

I'm aware that Proton needs to earn to maintain and develop the system. But then be frank from the beginning and inform potential new users that your main aim is to have users pay for a relatively expensive version.

Or, offer a cheaper paid version rather than offer an annoying free version.

I'll probably delete my subscription again if the spam continues.

Absolute Rubbish, no real customer service and its not free. They even have a special auto reply entitled
Code for pissed off customers, but that's not working either. I only gave 1 star for being so unprofessional.

Update (23 December 2025):

2 refunds were made. One via PayPal and I’ve got notification whilst the 2nd one to my other credit card account went in without alert and only show it went when I checked today. I can confirm that the refund issue is now fully resolved but the overall experience in getting VPN Plus and getting a refund has been very disappointing.

"”””””””””"””””””””””””””””””””

Update (22 December 2025)
Proton support has claimed that my refund has been completed — however, they only refunded me £0.31 via PayPal, despite the fact that my Proton account had £30.62 in available credit as shown in my dashboard (I have a screenshot as proof).

This is incredibly misleading, especially as they responded to my Trustpilot review saying my payment was refunded — when in reality, it was only 1% of the amount. I’ve raised this again with their support team but still no resolution.

Very disappointed in how they handle support and billing. Will update again if this is resolved fairly.

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Original Review

I’ve been a paying customer of Proton Mail (Mail Plus) and recently tried to add Proton VPN Plus to my account. The upgrade process was confusing and misleading — I selected what appeared to be an option to add VPN Plus, but instead it simply extended my Mail Plus subscription, which I had already renewed.

Proton's support has been extremely rigid. Despite acknowledging that combining "Plus" plans isn't supported, they still allowed me to go through a purchase flow that offered no clear warning. Then they refused to correct the mistake, claiming subscription changes are "irreversible," even though their user interface caused the issue.

I was offered a strange workaround that doesn't even match the current interface — no “Explore Other Proton Plans” button exists where they said it would be. The system is clearly not user-friendly, and support agents are unable or unwilling to fix simple billing issues.

I expected more from a company that promotes transparency and privacy. This whole experience feels like the opposite of user-first design.

I’m still waiting for a proper resolution (case 4258864). Until then, I cannot recommend Proton to anyone looking for flexible, transparent services. Disappointing overall.