Proton MailReviews 

So bad!! The platform doesn't work and has many basic limitations. I raised support calls and no response. Had to claim money back via paypal.

Basically akin to a scam.

AVOID AT ALL COSTS!!!!

I almost lost everything I had because of this comedic service after using it for not even a month I get banned because of abusing the system meanwhile I only had verified all my importants account there even my banking thankfully I retrieved 60% of it this company is a joke run away as fast as you can I tried using support they didn't restore or helped me they claimed it went of a journey talking to bricks and with some delusional custom service employee got back to Gmail where the privacy is being sold but at least you don't lose it all because some stupid bot that 100000000 people be complaining about and Proton does nothing to change it I wouldn't be surprised if this Company is just run by CIA

For example, proton pass has a bar on the top of the webpage trying to make me install an extension. Browser extensions, especially with read and write all access, are an extreme security hazard. The use of insecure extensions should be discouraged, not encouraged. This makes it feel like a product targeted at low iq people who cannot figure out how to use copy paste functionality. There are many other examples of annoying UI "features" such as this one.

My experience is not negative. I use the mail service since setting up in business because I want my clients information to be secure (I don't want google to assimilate information about people using a heath-related service).

What really moves it into Five Star for me is discovering this week that I can use the Proton Calendar to seamlessly book Zoom meetings - so Google does not have access to my contacts. This is essential to me because client confidentiality is paramount.

First experience leaving reviews on Trustpilot because I really appreciate the service they offer and I think the overall feedback for Proton it well out of wack.

Following my request 4137208, I fully understand how Lumo Pro works - 1 GB Mail, 5 GB Drive.
The part I don’t understand is why keeping exactly the same services suddenly requires a 239 € yearly plan (99 € upfront), while new users get the "Unlimited Experience" (Driver/VPN/15 GB Mail/Pass..) for 84 €/year.
It’s not a loyalty program - it’s an anti-loyalty algorithm.

After sixteen exchanges with support, including more than twenty repetitions of the same information (already visible in Proton’s own billing dashboard), I discovered a unique internal rule:
nothing is valid unless turned into a screenshot - not even public pricing, not even data Proton already stores.
It’s like being asked to take a photo of the sun to prove it’s daytime.

I first spoke with J**, then with F**, but the transition felt like switching from one Agent Smith to another. New name, same script, same loop, same screenshot request - as if Proton Support were generated from the same template.

At one point I genuinely wondered whether the goal was to resolve my issue or to test how long a human can endure repeating the same facts without losing coherence.
If there’s a secret tier called ‘Proton Patience +’, I’ve definitely unlocked it.

Honestly, offering 1 TB of storage at this point would be less absurd than the current loop - and certainly more efficient.
Because the only thing I’m trying to keep is coherence, not capacity.

An impressive experience, for a service I initially chose to avoid exactly this kind of digital circus.

password manager is good but email ui is not. it's extremely slow. they've added completely unnecessary javascript garbage that makes ui slow and buggy. and customer service is not helpful. if you ask a question you get an ai response that just keeps stringing you along with requests to provide more info. this is a common tactic to avoid providing any real customer service. combination of outsourcing and ai in a race to the bottom results in terrible products.

I signed up for Proton with the Business plan to add several team members. The idea was simple: activate my admin account first, finish the setup, and then purchase the extra licenses. Not so simple with Proton.

Only my one admin account was activated and working. Every attempt to add more licenses was blocked with a message saying my SEPA payment was “still processing”. And here’s where it gets absurd: if Proton allows one account to function before the SEPA payment is confirmed, why on earth do they block additional purchases made with a credit card that can be approved instantly? It makes zero sense from a business or technical standpoint.

Despite the payment already leaving my bank, Proton froze all subscription changes until SEPA clears — which can take up to two weeks. I’m sitting here trying to spend more money on their service and they literally refuse to let me. No override, no workaround, nothing.

Support was painfully slow and completely tone-deaf to the situation. Every reply was a copy-paste variation of “SEPA is still processing, thank you for your patience.” No effort to understand the impact on an actual business trying to onboard a team. No escalation. No problem-solving. Just scripted responses while I’m stuck waiting for a banking delay I can’t control.

What makes it worse is that Proton never discloses that SEPA payments lock your subscription. Had I known, I would’ve simply used my credit card from the start. Instead, I walked straight into a trap caused by their own system design.

Right now my account is practically useless for team onboarding. Until Proton sorts out this mess — or trains support to think instead of reciting scripts — I can’t recommend them to any serious business user.

One extra star for the perceived product value and famed security.

14-11-2025
In response to your request @Proton. Ticket 4155956. Good if you can investigate and use it for improvement of your systems. But you've already lost a client as we already moved to another provider.

I lost access of my 6 years older proton mail. Not happy at all.

Original Review: 1/5
Updated to 2/5 – November 2025
I am updating this review following the successful restoration of access to my encrypted email account (used under the proxy domain name, which was secured with 2FA). The account had been locked since a cyber attack in October 16th/18th, 2025.
Resolution and Security (Positive Points):
I can confirm that access has been fully restored via the enabled password reset action.

Proton's security measures worked technically to protect the account during the incident. Customer Support confirmed they had registered suspicious behaviour and temporarily restricted access, assuring me that the account "was safe from any third-parties since we locked it down and nobody was able to access it at all". This security lockout was recognized as an "Account Lockout Risk" related to the inability to locate the necessary 12-word recovery phrase.
Justification for Low Score:
The 2/5 rating primarily reflects the unacceptable delay and lack of urgency in customer support throughout the recovery process:
• Extended Lockout Period: The account holder was locked out of their personal email account from October 19th until mid-November, a period of several weeks.
• Customer Support Delays: I repeatedly expressed that I was "increasingly frustrated by the lack of urgency" and demanded, on November 6th, "Restore my access; you have solid proof the account it mine".

Overall, Proton's lack of responsiveness compounded what had been a difficult situation and caused much frustration and inconvenience. Indeed, I had to lodge a complaint to the Swiss Data Commissioner such was the lack of assistance or urgency from Protonmail's customer support.

I really wanted this to work - I wanted to be more private but after my experience with this company I have gone back to Gmail. I joined, everything worked okay for about a week and then my emails and calendar stopped synching with Gmail. I tried I don't know many times to contact them for help and I kept getting messages back from 'Nikolai' asking the same questions. In the end I gave up - I will just cancel in 12 months as I need an email for Zoom - lesson learned - I wish I had read these reviews. Terrible service, zero customer support - do not go near them.

Update: It's sad to me that Proton have responded to this review asking for my ticket number so they can look into it - why couldn't they have just helped me? Well here's the ticket number 4091349. You can plough through my 10 or so messages to you without any help.

I signed up for Proton Mail because I value privacy and security, but my recent experience with support has been deeply frustrating.

I submitted my first support request on November 5th about a critical issue with my account, and then another ticket afterward. My tickets are #4134556 and #4142072.

Despite waiting patiently, I have yet to receive a meaningful response, and it feels like the time window to resolve my issue may have already passed. It’s disheartening to see such delays from a service I trusted so much.

I understand the team may be under high load, but this experience leaves me anxious and disappointed. I hope Proton Mail can improve their response times so that users like me don’t feel ignored during urgent situations.

These are supposed to be physicists running an email service. It's pathetic. Elementary formatting is lacking. Online outages are common. Smartphone app malfunctions all the time. It gets spammed by lots of institutional servers. Physisicista running? More like amateurs. Do something!

Proton Mail, VPN and Pass are okay. But drive is a failure. Uploading a big folder with subfolders using a browser, there is no way to validate if the upload is correct. If you try to repeat the upload, it only checks if the folders are uploaded but not the files in the folders! You would have to check every subfolder, to make sure, every file is uploaded. Just a mess...

I am already in contact with your support (4111091). So far no solution.
Thank you for your support! Could have found it out myself, sorry.

I have tried to use this pathetic service twice for its private and verification free email sign up.

Both times I wasted time with this rubbish service, it immediately restricts access so I cannot receive verification emails from any provider, which was the entire purpose of using this obscure and cumbersome email provider.

What's the point in forcing people to add their own email or telephone number as recovery, when they want privacy!

I wish i had read the reviews here first. I just signed up with an annual subscription and they have already locked me out of my account. They don't tell you what you have done or any warning. Then they send a long email about how they scan all your emails.
We use algorithms that scan behavior indicators and anonymized usage data to identify and quickly disable abusive and fraudulent accounts automatically. We also use human verification checks when new users set up Proton Accounts, but none of these methods are foolproof. Beware fellas i have never had these kind of issues with an email service. You safer with google then with these blokes. I dont even know what i have done, its got to be a mistake. Just warning everyone they scan all your emails. If you think you have come here to get a bit of privacy you are wrong.

Just an update. it took 3 days for them to reply. They are scammers posing as a legit company.

Your service is a disgrace and a scam. Your website headlines with "Over 100 million people use Proton to stay private and secure online". You suspend and lock me out of my account with no warning or reason. You read all my emails, and now you want documents from me to prove my innocence when no crime has been committed. I signed up for an annual subscription with your service with good intentions, believing the rubbish on your website. Even if you unsuspended my account, I wouldn't use you. Sooner or later your scam will be taken to task, and you will be exposed for the frauds that you are. I wish I had read Trustpilot first.

Please issue me with a refund, or are you going to scam me out of my funds as well?

On 11/8/25 03:01, Proton Mail wrote:
> ##- Please type your reply above this line -##
>
> Hi,
>
> We’re just wondering if you've had a chance to review the latest update from your request
>
> Our Customer Support Agent provided an update some time ago but we haven't heard back from you.
>
> If you'd like to provide an update, or require more time to work through our latest comment, simply reply to this email.
>
> If we don't hear back from you we’ll solve this ticket within the next few days.
>
>
> Ethan (ProtonMail)
>
> Nov 5, 2025, 03:39 GMT+1
> Hello,
>
> Please be advised that your account was disabled by our team as a result of the messaging it was used for.
>
> Would you care to explain the purpose of your account and provide us with details so this case can be reassessed by our team?
>
> If you are operating this account as part of a business, please provide the registration documents of your service.
>
> Looking forward to your reply, please let us know if we can assist you further.
>
> Best regards,
>
> Ethan
> Customer Support
> Proton Anti-Abuse Team

I used google workspace (business) for years before moving to Proton and have never looked back. Great service, great price, privacy and you get features you'll actually use without all the unnecessary bloat. I'm not a new customer, been using Proton for a while now and have never been disappointed. easy 5/5

One of the worst email app available, if it weren’t cause emails are e2ee they wouldn’t have 1/100th of current user base. What a joke of an app, last app updates are riddle with all kind of glitches, check my inbox screen capture, settings that aren’t saved, WTF? you desperately need some help from gmail, best thing happening to you is being bought out by google, you clearly can’t make an app, not even mentioning the other ones

Absolute waste of time. As soon as i started to use my mail account, they blocked me for some reason. No problem I found another that works.

There are aspects of the products that are great, but the way they arrange the pricing model appears to be designed to force you towards the unlimited product because there is so much missing from smaller packages.

Crucially, once you start using their service, you will become virtually locked in to the paid model. E.G. if you start using an additional email address, and later decide to downgrade, you cannot use the 2nd email address at all to receive or send. It wouldn't let me change to a different cheaper plan because I wasn't meeting the lower threshold of that new plan, but did not explain why only providing an error message and reversing the payment. It has been an arduous effort to remove emails, email addresses items on drive, change all accounts that were using protonpass's aliases etc so that I could go from unlimited to just mail plus. I will certainly be changing provider as I found one that offers custom domains for free.

If deciding to use their premium service for mail, my advice is to make sure you have and use a custom domain and DO NOT use the proton email addresses at all. that way if you find their service to be unsatisfactory, it is fairly easy to move the custom domain to another provider.

A company that built its brand on privacy and transparency has now become a symbol of silence and neglect.
2.1 stars is not just a number — it’s a reflection of every unanswered ticket, every ignored user, and every broken promise of “security with care.”

People trusted Proton because they believed in integrity. What they got instead were automated replies, slow support, and a wall of encryption — not for privacy, but to hide from accountability.

Encryption protects data, not reputation.
It’s time to fix the human side of security — before your “privacy brand” becomes an empty slogan. 🔥
👇🏻👇🏻👇🏻

Update – Follow-up after company reply:
Thank you for replying.
Just to clarify — I’m not a Free user. I’m a Proton Mail Plus subscriber, and my support ticket #4106963 has been open since October 28th, still with no resolution.

I appreciate the reminder about “response times,” but numbers mean nothing without action.

I didn’t ask for automation — I asked for accountability.

Encryption builds privacy. Communication builds trust.
Proton used to do both — but lately, only one of them seems to matter.
🤩🤩🤩🤩🤩🤩
✨ Update – After Resolution:

Sometimes, the real strength of a company isn’t measured by how perfect things start, but by how sincerely they make things right.

After my previous review, the Proton team reached out with genuine care and professionalism. They didn’t just respond — they listened, clarified, and acted.

That’s the Proton I believed in — a company that protects privacy and respects people.
I’m proud to change my rating to 5 stars, not because of perfection, but because they proved integrity still matters.

💜 Thank you, Proton Team — you’ve restored both trust and respect.
— Abdullah Alfifi (@ALFAFIABDULLH)