Prowsephillips Reviews 69

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their understanding, kindness, and genuine care, highlighting their professionalism and helpfulness. The service provided is frequently described as outstanding, with many appreciating the clear explanations and constant updates. People are particularly happy with the excellent customer service and the feeling of support they receive. However, some people were dissatisfied with the contact process, mentioning difficulties in reaching the company and occasional confusion due to legal jargon. A few other people also felt that the response times were slow, and some also experienced difficulties with follow-up communication after making payments.

What people talk about most

Staff

Reviewers consistently mention positive feedback about staff. Customers frequently praise the team for being... See more

Service

Consumers find service to be positive. Many reviewers express gratitude for the assistance provided,... See more

Customer service

Clients share positive opinions on customer service, highlighting the professionalism, responsiveness, and... See more

Customer communications

Users describe ambiguous interactions with contact. While some customers praise constant communication via... See more

Response time

Customers had ambiguous experiences with response times. While many reviewers praised the quick responses,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service Everyone right from the beginning have been brilliant from initially explaining what services they will provide for me. Constant updates and very easy and friendly when I hav... See more

Rated 5 out of 5 stars

I honestly can’t thank Prowse Phillips enough for everything they’ve done to help me. I was in such a difficult situation with my debts during pregnancy and maternity leave, and I didn’t know wher... See more

Rated 5 out of 5 stars

Since I started with Prowse Phillips I felt like a weight was lifted off my shoulders. They are very professional and explained the situation to me in easy down to earth terms. As it has progressed I... See more

Rated 5 out of 5 stars

Finding Prowse Phillips was the best thing that could have happened to me while I was struggling and drowning in debt. They have kept up constant communication, and while my credit score has taken... See more


Company details

  1. Law firm

Written by the company

We are a civil litigation law firm specialising in the following areas:- - Housing Disrepair - Credit Resolve - Financial Mis Selling - Personal Injury


Contact info

4.2

Great

TrustScore 4 out of 5

69 reviews

5-star
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1-star

Replied to 83% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I was worried about my debt and I…

I was worried about my debt and I contact Prose Phillips. This was the best decision I have ever made they handled my case very professionally
I would highly recommend them to anyone.

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Well what can I say Prowse Phillips do…

Well what can I say Prowse Phillips do what they say there going to do help you they just get on with the job and they do it well can’t thank you enough and abbey all ways let’s me know what’s going on thank you so much to all at Prowse Phillips

27 May 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Prowse Phillips

Without Prowse Phillips Law Ltd and their dedicated team and services there is absolutely no way I could have survived unscathed, financially, mentally, emotionally or health-wise from what can only be described as the tsunami and avalanche of creditor demands, spurious innuendos and mischievous ploys to mention just a few that have plagued my life and world over the past 20 months. As a poor OAP I have found their rates reasonable, affordable, manageable & certainly very good value for money considering the invaluable ongoing services I continue to receive. Thank you Guys.

15 May 2025
Unprompted review
Rated 5 out of 5 stars

£70,000 Debt Completely Written Off

For nearly 10 years, I've been working with Leon Doherty, case handler at Prowse Phillips, who has provided exceptional expert advice throughout my journey. During this time, Leon established that all 7 of my credit agreements were legally unenforceable, resulting in over £70,000 of debt being written off. Yesterday, I received confirmation that my last account has been closed.

Leon has been not only a pleasure to deal with but also incredibly responsive - always taking my calls or contacting me extremely quickly. He consistently reassured me that everything was in hand and kept me regularly updated on my case progress.

Throughout this lengthy process, Leon's expertise and dedication have been invaluable. His professional approach and attention to detail ensured that every agreement was properly scrutinised. I'm now debt-free thanks to Prowse Phillips' thorough understanding of consumer credit law and Leon's persistent work on my behalf.

I would highly recommend their services to anyone facing similar debt challenges.

10 May 2025
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional, went above and beyond to help me and have done what they promised and keep continuing to do so :) very happy client and have been for over a year.

25 April 2025
Unprompted review
Rated 5 out of 5 stars

Would recommend in a heartbeat

If you are worried about your debt in any way, please do not hesitate to contact Prose Phillips. This was the best decision I have ever made. I was initially in a DMP which wasn't due to be paid off until 2032. After only a month of using Prowse Phillips, my historical loans have been written off and a huge weight has been lifted. Would recommend in a heartbeat

11 April 2025
Unprompted review
Rated 4 out of 5 stars

Abby- Overall great service and so grateful

AT FIRST I struggled to get in touch them when I had worries or questions I would ask several times for a phone call and nothing came of it, however since switching case workers to Abby I have have being stress- free and made so much progress, I will say the process is very long and there’s a fee for their service’s however it’s so much better then the thousands of pounds debt i was in. With the help of Abby, I have being able to manage these debts. Me and my family are so grateful of you; for working hard to help struggling families like myself.

7 January 2025
Unprompted review
Rated 5 out of 5 stars

Reduce debt

They have made great progress in reducing the debt and the stress. I didn't realise that you could have done this way and very doubtful but prowse Philip have proved me wrong. Thank you great results.

20 November 2024
Unprompted review
Rated 5 out of 5 stars

Thank you for being so understanding…

Thank you for being so understanding and brilliantly ethical in all your dealings. You really took our circumstances into account because the main reason for your service is to help people. We where really suffering and now we can really get on with our lives. A gift thank you so much!

12 November 2024
Unprompted review

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