Prowsephillips Reviews 69

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their understanding, kindness, and genuine care, highlighting their professionalism and helpfulness. The service provided is frequently described as outstanding, with many appreciating the clear explanations and constant updates. People are particularly happy with the excellent customer service and the feeling of support they receive. However, some people were dissatisfied with the contact process, mentioning difficulties in reaching the company and occasional confusion due to legal jargon. A few other people also felt that the response times were slow, and some also experienced difficulties with follow-up communication after making payments.

What people talk about most

Staff

Reviewers consistently mention positive feedback about staff. Customers frequently praise the team for being... See more

Service

Consumers find service to be positive. Many reviewers express gratitude for the assistance provided,... See more

Customer service

Clients share positive opinions on customer service, highlighting the professionalism, responsiveness, and... See more

Customer communications

Users describe ambiguous interactions with contact. While some customers praise constant communication via... See more

Response time

Customers had ambiguous experiences with response times. While many reviewers praised the quick responses,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service Everyone right from the beginning have been brilliant from initially explaining what services they will provide for me. Constant updates and very easy and friendly when I hav... See more

Rated 5 out of 5 stars

I honestly can’t thank Prowse Phillips enough for everything they’ve done to help me. I was in such a difficult situation with my debts during pregnancy and maternity leave, and I didn’t know wher... See more

Rated 5 out of 5 stars

Since I started with Prowse Phillips I felt like a weight was lifted off my shoulders. They are very professional and explained the situation to me in easy down to earth terms. As it has progressed I... See more

Rated 5 out of 5 stars

Finding Prowse Phillips was the best thing that could have happened to me while I was struggling and drowning in debt. They have kept up constant communication, and while my credit score has taken... See more


Company details

  1. Law firm

Written by the company

We are a civil litigation law firm specialising in the following areas:- - Housing Disrepair - Credit Resolve - Financial Mis Selling - Personal Injury


Contact info

4.2

Great

TrustScore 4 out of 5

69 reviews

5-star
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1-star

Replied to 83% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Just want to thank Prowse Phillip for…

Just want to thank Prowse Phillip for helping me with my debts and getting rid of the stress. They was very clear and concise with the help they could provide and i now pay an affordable monthly fee and they’re on hand whenever i need them.

10 October 2023
Unprompted review
Rated 5 out of 5 stars

I didn't know this was possible

Amazing service. I didn't know this was possible and doubted it at first but I have had a big chunk of my debt almost completely written off. And I don't receive any horrible mail anymore!!! Massive weight lifted off my shoulders, can't thank them enough.

1 August 2023
Unprompted review

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