Proximus Reviews 

stay away from proximus if you can! proximus charges you 10€ without notice when you only have to pay 0,40 eurocents. such a bad experience, never again 👎🏻👎🏻👎🏻

Worst customer service in the store. They never came to help me after I was in line waiting for help. I registered my name to be on the waiting list and was never called. I then asked if there was an issue and if I could get some help and the old lady with black hair told me, “No! That’s business” I think they need some help with training there staff because it seemed like her first day talking to customers or just rotten attitude not sure which one.

they made some works at my neighbour's house, this morning; since then, we don't have a connection and they "cannot" do anything more until 6 January!!!!! this company is a monumental joke!!!!

Hi
I'm a happy customer at Proximus.
Its a premium brand and I'm paying a little more but I do get the service I need.
Customer service is reachable via several ways : chat or phone, from 8:00 till 22:00 in the evening.
It is tough a large company with many employees what makes that sometime you have to explain your issue several times to different people, nevertheless my issues I had were always solved in reasonable time. When construction street workers hit the data line in the street, I got extra GB's on my mobile to use it as a hotspot, ... p.e. I'm also happy with the MyProximus Platform where I can see my bills, products, status of my line, manage my Internet Box router Wifi or network settings.

The worst operator in the world. A horrible mobile app, exorbitant prices, and fiber optic plans that are unaffordable. Even the cheapest plan offers speeds that are borderline unacceptable. On top of that, the fiber optic coverage is very limited, not to mention the weak 4G coverage in the province of Luxembourg.

First time ever I am writing a review. I feel like I have to make this effort because they well deserve it.
After 2 months spent trying to get an internet connection at home, my order was cancelled 2 times without any real motivation. The first cancellation was motivated by: "We ordered copper, but we should have ordered fiber", the second cancellation instead was "we ordered fiber, but we should have ordered copper". These would be a nice LOL if I hadn't spent a full day home waiting for a technician who never showed up and great time on the phone talking with the costumer service trying to fix their mistakes. Overall, considering the countless bad reviews and the fact that they tried to contact me ONLY through emails, when I am signing for an internet connection (and they surely had my phone number), just confirms that most proabably I have been dealing with the worst company in Belgium. Check for other providers, they cannot be worst.

Sadly there are no negative numbers. Useless, imbeciles, haven’t got a clue. Belgium deserves better than this shambles.

Part of Proximus businessmodel is charging customers ridiculous high amounts for usage outside your abonnement. I had Mobile Maxi to prevent extreme costs outside of your abo. I’ve used 500 (!) MB extra, and got charged €70 for it. Although, you can buy 500Mb for €5.
Been a loyal customer for 10+ years, got zero understanding from customer support and therefore switched to another provider. This wasn’t the first time either, so would not recommend. Unless you want to feel like a number, because we obviously are.

I have no internet since yesterday night. I tried rebooting my devices and box but nothing. This morning I called and the operator told me that she can send someone this Tuesday - we are Wednesday and I'm homeworking so I'm losing 4 days of salary. I explained to her and she asked me to try reseting my box, I did it and she tells me we need to wait 15min. She said she will call me back in 15min. 30min later, nobody called me back so I called again. I explained my situation to another operator and he tried some actions from his side but nothing works. He also said a technician must come as it's an issue with the cables. But again almost one week is not possible for me. He said he can send a technician 'de garde' but I have to pay 136 euros! To have a issue that is not my fault resolved quickly. The compensation is 1 month free (=70 euros) in both cases. If I wait 1 week this doesn't replace my salary for 4 days and it doesn't compensate the 136 euros for the quick option.
I filed a complaint to have a manager to talk to me because every time I asked one on the phone the response was : "there is no manager, I manage my own call". What kind of customer service is this? They take the time to trying to sell me the fiber but having a solution which doesn't cost me money or a manager on the line was difficult for them.
My first call was at 09.00 AM and it's now 01.00 PM. I couldn't work during the morning. Hoping for a manger who will all me and propose a free and quick solution. Honestly thinking of cancelling my account because this kind of bad customer service is unacceptable.

I am giving them 1 start because I cannot five them 0. Prices are super high for what they offer and be careful if you use your internet outside Belgium, you can end up with a 170 euros bill

since 4 years problems with them. Many things don't work and in stead of getting better it is getting worse. You file a complaint they send a technician he changes modem, TV box booster and cables. And in some cases it is getting worse and additional problems appear.Tv Blacks out , tv freezes internet falls out. Many emails many complaints and customer service doesn't rea;;y exost as they are outsourced and have no authority whatsoever. We called an expert and he said you cannot not solve the problems as the equipment Proximus uses is of inferior quality. They insist on full payment despite a failing product. The ombudsdienst intervenes and they said that for them the issue is solved as long as a technicians comes. This is what you get when a company has a monopoly. We will take it to the European court when necessary and motivate everybody to file complaint and post o social media their problems.

They dont listen to the customer. Asking my bill transfered to my employer but end up they transfer everything which cause my internet connection at home being cut. Calling cust service multiple feels like talking to the wall

Often shows error msg when watching recorded shows. Sometimes takes 5 seconds to load the program. It should be instantenious. I also find it super annoying that the recorded shows are deleted after x days and there is no option to keep it longer. I don't even watch tv often but every time i do there is something going on - some error loading or delay or whatever. Mobile phone is also annoying. I don't have voice messages activated and yet i keep getting calls to listen to messages that aren't there. Even if i had them activated I wouldn't want to receive a call to tell me i have a msg. Just horrible. Today i am extra annoyed because i finally after more then 2 weeks set down to actually watch tv and guess what after i watched one episode of the show i couldn't load second one. I should apparently try later. I will make sure indeed to try later with ANOTHER provider.

I was with Scarlet that recently got taken over by Proximus. I had no issue with Scarlet and as soon as Proximus entered they were unfriendly and I immediately felt that I wasn’t a customer but just a number. When I call to tell them I wanted to leave they just write me off immediately without even asking why. When I decided to change providers they kept sending me emails to return my box and very quickly began threatening me with a 100 EUR fine. This is not nice. I am working and can only return it in the weekend. Waking up to threatening emails is not pleasant and I really dislike their approach.

Very unprofessional people. They make as difficult for you as they can only to mask their incompetence.

Internet was working fine just a bit slow, they sent someone to make it better and the person makes a mistake and cuts off internet completely. They left us without internet for 2 weeks as they "cannot send back someone earlier" when it was their own fault. And we work from home... outrageous service.

Prices are too high and customer service is very bad. I canceled my subscription because of these reasons

This company and app will make you insane.... Literally wanna bang my brains out!!

If you can avoid this company.. You should. Customer service is arrogant and they are not there to help you in any way. The contracts are pretty vague so you have to sign things without seeing what you're signing up to in detail. If that wasn't a red flag already, they just decided to invoice me 2 months at the same time without any clear reason why. Stay away from this company! The fact that they don't even respond to all of these bad reviews is another big red flag!

Today, I had a very unpleasant experience at the Proximus store in Brussels. The salesperson who attended to me got angry simply because I didn't understand a question he asked. He inquired if I had recently moved, and I replied that I no longer lived at the address they had in their system. Admittedly, I didn't directly answer whether I had recently moved, but that does not justify his attitude.

Instead of clarifying the situation or helping me, he criticized me, calling me stupid and insinuating that I didn't understand French. Even worse, he ordered me to move away from him. When I politely asked him to stop being aggressive, he continued with his unacceptable behavior. he even started shouting at me how stupid i was in front of all people in the shop.

A piece of advice for the management: if you have low ratings, it might be because you tolerate aggressive salespeople who mistreat polite customers.

Advice to everyone: avoid this store if you respect yourself and don't want to be mistreated.