Proximus Reviews 

They do not remove your info when removing a number under your account.
The new owner will receive all your info.
The GDPR has been broken, called to support they dont care and even abrubtly tell me tough luck and hang up.

This is not normal behaviour for such a big company. Real dissapointing

I recently visited the Proximus store in Brussels and had an extremely disappointing experience. I went there to purchase a SIM card to use data for the one month I was in Brussels as a tourist from Canada. I paid 30 euros and provided all the necessary documents for registration, with the promise that I would have data available within 24 hours. I emphasized that I was alone in the city and needed data to navigate and explore as a tourist. They assured me I would have all the services within 24 hours.

However, after a few days, I still had no data or service. When I returned to the store, they claimed they didn't know the reason for the delay and told me to continue waiting. After 10 days, I received a text saying I could now use the SIM card, but I still didn't have the data they promised, and I couldn't access data outside Brussels.

I went back to the store several times, and they continued to make false promises and excuses. My trip to Brussels ended, and I faced many difficulties, wasted a lot of time, and missed out on visiting many places due to not having internet access. Proximus was neither responsible nor honest, and they showed no concern for the problems I faced during my stay in Brussels.

I've never encountered such poor service and misleading practices in any other country. I would strongly advise against using Proximus for your mobile needs in Brussels.

Terrible customer service.They give misleading informations.

Horrible customer services. Worste I ever experienced.

Just like everyone else, I've been ping ponged from one assistant to the other for more than one and half hours without solving my issue. They were barely responding on the chat after 10-15 min of waiting just to ask me again whatcwas the issue and the phone number. Very disappointing for a company that applies the highest mobile connection prices in Belgium.

Even they do not deserve ONE STAR for their worst-ever customer service. I want to call them chatbots instead of human beings. They have very irresponsible technicians and very, very, very poor customer service. I bet they are legends of irresponsibility. DO NOT APPROACH THEM AT ALL IF YOU DO NOT HAVE TO DO THAT. In my opinion, they have their secured customers, so they do not need to listen to their customers' voices.

You can tell if a company is good when there is a problem. My phone that only supports ESIM broke down. I use Proximus ESIM. The phone I am currently using does not support my ESIM. For this reason, I applied for a normal regular SIM at Proximus Shop. They gave me a new normal SIM and told me that I had to wait at most two days. They said that the reason I waited 2 days was the home internet package. My SIM card was not activated. I went to the Proximus store near me again and they gave me a normal SIM card again and this time I received an e-mail. I tried to switch from ESIM to Normal for 4 days. I suffered for 4 days. I contacted customer service twice and they said they opened a ticket and would inform me. I sent an e-mail. But there was no response. I found a solution by transferring my line to Orange. It is just exaggerated signs and there is no such thing as customer service. During this process, I also went to the Apple store to repair my phone. Proximus managers can also go to Apple and take a lesson.I am a real customer and I wrote without exaggerating anything. My customer number is : 343819** to be credible.

Terrible customer service. No help at all from Helpdesk. They just send a link from the FAQ on their website. I can't activate my new eSIM, although it is not my first time, I have never had any issues with other providers. Disgusting.

Starting june, I noticed my prepaid card's balance started to quickly decrease for no reason. I didn't use it to call, my mobile data is always off etc. Tried reloading it, same thing. The balance just dissapears. After contacting customer support multiple times and re-explaining the issue I just get told that I used it all up to call numbers that I never heard of and that are not in my history or contacts and on mobile data which is not possible because it is always off. 1 time the customer support agent just hung up on me. After calling back I got another one to whom I had to re-explain the issue and the quality was so bad I could barely hear what was being said. At the end the agent said I should call back later because their systems don't work... I also requested a report of my usage to track the numbers where I supposedly called to, but 1 time they told me they couldn't provide it because it's confidential and another time they just ignored my messages. If I have called those numbers up and used it for mobile data, it is my usage, so how can I have no right to get a report of that? Makes no sense.

They have app, web app and with neither of those you are able to make super simple requests. It’s been almost a month that I’m trying to make a phone order, with a business acompte which (they said) that benefits of premium support. Nothing is working, going through chat, phone and in person and my problem is still no solve. But they have my money already. Is crazy how much time I loose trying to fix this with all the back and forward… really tired of this.

Horrible experience with their service, billing and internet issues. Sometimes I can’t use internet which is frustrating to say the least.

Useless service that does not work. Impossibpe to reach people.

The only department that actually functions is the billing department.

The delivery drive was very polite and well mannered he tool the time to show me the vehicle A big thank you to Bill in the office and Des Brady the delivery driver.

Used to be a customer here. So happy I left.

I live in Liège for my studies and I first subscribed to proximus in september 2023, which was hard from the beginning because you can only subscribe with a belgian phone number which I don't have (in my opinion they should be able to enter a LUXEMBOURGISH phone number come on we're their neighbours). They then came here in mid september but couldn't install my internet because apparently my fiber thing was not yet installed and that wasn't their job. So I had to wait and then I got my internet box in early November. Everything went well until early December 2023, since then it hasn't worked. I tried to get in contact with a technician (which were btw always very nice when they came) and when the first one came he couldn't fix it because there was apparently no wifi signal anymore. Then the second one came and informed me that someone had cut my cord in the basement (it had to have been someone from proximus because there was a line installed for someone else in my spot). He couldn't fix it either because there was no other spot that had signal and he didn't want to cut someone else's cable to put mine in there (which is completely understandable). At this point we're in February and the fourth technician comes by he tells me that there is something wrong in the basement and that's why there's no signal. He tells me he can't do anything about it but he will call the experts to fix the fiber problem in the basement. So then the experts come to fix the problem in the basement BUT my wifi still doesn't work. Mind you that at this point I've been paying for a wifi since December without it even working and so i decide to stop paying in February. Nobody can help me but in April I get a seizure order of a bailiff in the post. I sent the internet box back but I asked for a reimbursment for the months I paid without having internet but I get no response.

The only denomination they can have is : THIEVES;
Its over a year now they are charging me for Norton Anti virus security 2.99€ each month. Today the third time I call and they simply continue charging . It's over a year now they are charging for something I have never asked and asked 3 times to remove and reimburse me. They simply don't care. Proximus had 3.3 millions customers in 2022. That makes 10 million € per month and 120 million euros per year they steal ! Moreover , they came to install Optic fiber connection. They installed the box right at my entrance door and installing the modem there , meaning i need to buy a furniture to put it on if I don't want it to be on the floor, and I need to buy a double plug because they used my only two plugs in the entrance. Not only it looks absolutely awful to have this installation in the entrance (I live in a duplex). This again a typical example of the Belgian approach to work. Instead of something that looks professional by putting few meters longer cables they simply don't care. And if anything is not working well , its always the customer's fault to start with. Moreover I have never had to restart modem etc. so often like in Belgium, and the worst is Proximus. Practically daily. Note that Belgium is the 5th smallest country of the EU and the Telecoms charge up to 5 times more than any Telekom in other EU member states. Something is utterly wrong in this country. You cannot be the most expensive Telekom in Europe and have provide a crap service as they do. Stealing their customers. In all impunity. And nobody of those 6 governments in Belgium would even check those companies up. Like the Banks in Belgium, Telecoms have built cartels. Cause most banks and telecoms are offspring's of one of the 3 major ones. Rotten or what ? I have now changed back to Orange and am saving 50 € !!! for the same service. Check it out

This company has absolutely no service, no customer support and customer orientation. They send a letter where they said that during 10 days I used 50 GB of mobile Internet, this is impossible due to the fact that I use a different Internet at home. However, in the bill they indicated that I used 500 MB more, so I have to pay €60 for it. When I came to the service center, they told me that it was a Proximus mistake, but after I called the service department, they refused to solve my problem, saying that they had done everything right, and I have to pay €60 extra. I was without the ;mobile Internet and without a normal connection for three weeks what prevented me from working normally and being in touch at the necessary times. As a result, Proximus did not solve my problem, but only started sending SMS messages and letters with threats that they would charge me a fine. They act like unprofessionals, extortionists, do not respect their customers at all. I categorically do not recommend using the services of Proximus company, because if you have any problems, you will not be able to solve the problem, you will be forced to spend a lot of time and money on it.

So, how to write about my bad experience? It started in July 23, I ordered internet via online chat with a great discount almost 20 € monthly down, so I ordered. First invoice, trouble has started. Still, I am paying full price. I spent many hours with online service on a monthly basis..., they promised every time that now is all good, but it is not good. Even on the last invoice, they charged me with boosters... but it was included price. I don't know what to do... .

since 3 months a claim open, and even no callback, if you call again, yes, we are on it, maybe 2025. cashback for new device, since 3 months nothing, even its confirmed, maybe they pay in 2026

This is the worst operator I have known in Belgium. Their workers kept me on chat for 1.5 hours, typing the same answers to me without helping with the problem. Look like as bots also they are rude. Workers' names: Khaoula, Safi, Nerdel. Such a waste, do not transfer your number to this operator. I regret my decision to transfer from MobileVikings, such a good operator.