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Review summary

Created with AI, based on recent reviews

Considering 328 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful design and high quality of the products, often highlighting their durability and resistance to tarnishing. Many consumers are also very satisfied with the ordering process and the exceptional customer service, noting helpful and quick responses from the team. However, some people were dissatisfied with the delivery service, experiencing longer-than-expected wait times for their orders. A few other people also felt that the quality of certain items was not up to par, with some pieces tarnishing or breaking after a short period.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Many customers praise the beautiful designs, high... See more

Quality

Users describe positive interactions with quality, highlighting that many items are beautiful, well-made, and... See more

Order

Customers consistently note positive experiences with order. Many reviewers express satisfaction with the... See more

Customer service

Customers report overwhelmingly positive experiences with customer service, frequently highlighting the... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers express significant frustration... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This brand… wow! I purchased a personalised ankle bracelet in silver. After having a lot of issues with ankle bracelets from other brands snapping, my expectations were low, however this brand massive... See more

Rated 5 out of 5 stars

I quickly received these beautiful and elegant earrings, which I immediately put on and haven't taken off since. I've received many compliments on them. During the short time I was waiting for them, I... See more

Rated 5 out of 5 stars

All i can say about prya jewellery is they are beautiful pieces of jewellery, very well made and look stunning!I have bought 4 necklaces and each one is unique, price is very reasonable ,getting excit... See more

Rated 5 out of 5 stars

I ordered letter bracelets for presents. They are beautiful! Look way more expensive than they were. Beautifully finished. Received a lovely anklet as a free gift! I’ve worn it every day since I got i... See more


Company details


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 86% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I would 100% recommend PRYA for top…

I would 100% recommend PRYA for top quality jewellery!
I made an enquiry about a piece of jewellery my partner purchased and they responded quickly and efficiently.
Over the moon with my purchase! It’s my go to bracelet every time and I’m always showing it off!

24 September 2025
Unprompted review
Rated 5 out of 5 stars

A company that cares about customer satisfaction

A company that really does care about customers and customer feedback. I had made a purchase from PRYA back in April, 5 months on I was noticing an issue with the item. I contacted PRYA and notified them of this, sent across some pictures and immediately offered to replace the item. 5 months on from the purchase date, companies I’ve dealt with before normally try their upmost to get out of either replacing or refunding items. Not PRYA. Customer service also, is second to none, extremely helpful, polite and quick response times. 10/10 would recommend PRYA to anyone. A company that really does value customers.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

This company is outstanding

This company is outstanding! I ordered a necklace for my daughter, which was absolutely stunning, amazing communication, quick turn around & really good price! Fantastic company and will be using them again.

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely STUNNING jewellery and AMAZING customer service provided, always!

This bracelet is sooo pretty, received so many compliments. Beautiful piece. Another lovely addition to my PRYA collection. I would also add, their customer service is on point. I had a minor issue and they responded straight away and resolved the issue for me. The staff are so friendly and genuinely want to help. I felt so valued as a customer and thats one of the reasons I keep going back. Thanks so much!!

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Amazing jewellery pieces!!!

I have purchased a few Arabic name necklaces this year, for gifting friends and family. Honestly everything was on point from communication (order-process-delivery) and the jewellery looked brilliant. I have mine, I have worn since last year and Alhumdulillah its still in great condition. Highly recommend.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Such beautiful jewellery

Such beautiful jewellery, really lovely staff with excellent customer service and super fast shipping. Will definitely be ordering again in the future and I will definitely recommend this company to my friends and family. Thank you so much!

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Initial neclace

Great quality product for a good price.. excellent craftsmanship. Was a great gift

16 September 2025
Unprompted review
Rated 5 out of 5 stars

From delicately made with love start to finish it was very…

From start to finish it was very exciting for me. I spell my name differently so to get a beautiful delicate piece of jewelry was so lovely. My necklace I requested was a delicate blingy piece. When it arrived it was more than I expected. I get ALOT of compliments and it’s so delicate I can hardly feel I’m wearing it. I absolutely love my necklace from prya. Thank you again and it was my pleasure doing business with this company. Highly recommend Very satisfied customer. 😊

16 September 2025
Unprompted review
Rated 5 out of 5 stars

I ordered a personalised bracelet

I ordered a personalised bracelet, the time slot was 2-4 weeks due to personalisation. It came in just under 2 weeks. And the packaging and the bracelet itself is lush! Give nothing bad to say.

17 September 2025
Unprompted review
Rated 5 out of 5 stars

I would give this company 10 stars if I…

I would give this company 10 stars if I could, gorgeous jewelry but the bracelet I got for my daughters 18th birthday with her name on it was gorgeous we both love it, also I was kept up to date through the whole process. Brilliant company ❤️

4 August 2025
Unprompted review
Rated 5 out of 5 stars

Just beautiful

The jewellery is beautifully crafted. The personalised is so gorgeous.
I have ordered jewellery for my granddaughter and my 4 year old great niece.
PRYA keep you informed and up to date with how the jewellery is progressing.

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Just wow

Just wow ! I’ve had my eye on the double name necklace for ages !I had the link saved on my favourites for a while. When my 2nd baby was born I ordered it only a few days after !

Just fantastic! When I received it which didn’t take too long I fell in love haven’t taken it off since. The stages of arrival are great the team keep going posted of the stage of where your delivery is at from design to crafting to quality check. Honestly such a great business to purchase from will be purchasing again

7 September 2025
Unprompted review
Rated 5 out of 5 stars

Customer experience: 10/10

The products are so pretty and the quality is great! Prya’s team and customer service were exceptional. Their responded quickly to my query and were eager to help me. I believe they received my return and shipped my new item the same day. I had it the very next day!!! I will absolutely repurchase and highly recommend them! Customer experience: 10/10

3 September 2025
Unprompted review
Rated 5 out of 5 stars

problem resolved quickly!

Great company to deal with, I had a problem with my order, they responded quicky and they made a quick decision and replaced my items straight away, wich I respected very much, their items are great quality , im glad I chose them for my daughter's 30th birthday presents,
Thank you

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Really good quality jewellery

Really good quality jewellery, I bought a pair of earrings and a personalised necklace from Prya and I’m obsessed with them, I’ve received so many compliments on my necklace, customer service was also really helpful and lovely. Would recommend this brand if you want good quality jewellery for reasonable prices :)

25 July 2025
Unprompted review

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