The environment scan process took 45 minutes, which felt excessive. Being repeatedly (over 7-8 times) asked to rescan the room, walk to the other side of my desk and office, open drawers on the other... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Taking the test at home was convenient, but the rules were so strict that it became stressful. Not being able to touch my face or deal with minor distractions actually made it harder to focus.
The questions are great but are strictly focused on safety and infection control and have absolutely no context toward any other subjects such as skin and hair growth for example. please improve your... See more
Company replied
This is the second year I've taken the practice exam and it's literally the exact same practice test you sold me last year. Word for word. Perhaps a yearly reprisal of the practice exam is worth the e... See more
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Company details
Written by the company
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances. Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development. Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey. Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics. We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades. Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Contact info
United States
- psiexams.com
2.6
Poor
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
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This is the biggest rip off ever
This is the biggest rip off ever. After having to dump out my water. Remove flowers from my table and show my wrist 3 times. My proctor failed media to outside noise that was beyond my control . I could not take the test the same day after I to the day off of work and they said I would have to pay again and the another day of work. Not sure who they hire for these proctors but clearly the bar is beyond unacceptable
4 May 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience. We understand how frustrating it is to prepare for an exam, adjust your environment as instructed, and still be unable to continue due to a proctoring concern especially when outside noise was not within your control and you had already taken time off work.
Remote proctoring requires strict adherence to testing program rules to protect exam integrity, but we recognize the significant impact when a session cannot proceed and the reason is not clearly understood by the candidate.
To have your session reviewed and determine what options may be available, please contact our Candidate Care team at cdcareweb@psionline.com and include your exam confirmation number. They can look into the details of your proctoring incident and provide guidance based on the policies for your specific exam.
Your feedback is appreciated and has been shared with the appropriate teams as part of ongoing efforts to improve communication and the remote testing experience.
Second testing center was gross
I took the test in January at another testing center. This place was bright , clean and the staff person was very friendly and personable. This testing center gave 2 - 8 x 10 sheets of paper and 2 pencils, to do calculations with.
Retook the test in April and was scheduled at a different testing center. This place was nasty - smelt like a 3rd class nursing home. The guy running the desk acted like he was ex-law enforcement. Not very pleasant and lacked people skills. His helper that escorted people into the testing room was very nice and helpful.
Also was given this USELESS clear plastic clip board to do calculations on - with a dry erase marker. UGH!!
Hope I Never have to go back to this place again!
6 April 2026
Unprompted review
Reply from Psiexams
Thank you for taking the time to share your experience. We understand how concerning and uncomfortable it can be when testing center conditions or the testing environment differ significantly from expectations, especially when you have experienced a higher standard at another location.
Testing centers may vary in layout, materials provided, and staffing approaches based on program requirements, but all locations are expected to maintain a professional environment and meet candidate-care standards. Your feedback about cleanliness, atmosphere, and testing materials is important and will be shared with the appropriate teams for review.
Your feedback is appreciated and helps us continue working to improve consistency across all testing locations.
I had an exceptional experience with…
I had an exceptional experience with PSI. From the hassle-free application process to the excellent customer service, I also purchased study packs and finally took my test. Everything was fantastic. I highly recommend PSI and all its offerings. Thank you!
30 April 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your positive experience. We’re glad to hear that the application process, customer support, study materials, and testing experience all met your expectations. It’s encouraging to know that the full process was smooth and helpful for you.
Your feedback is appreciated and has been shared with the appropriate teams as we continue our efforts to support a reliable and positive experience for all candidates.
Questions that are not readable
There are at least a dozen or more questions that have different fonts within the sentence. The words run together and sometimes information is missing to answer the question correctly. This seems like something that should be fixed.
3 May 2026
Unprompted review
Reply from Psiexams
Thank you for bringing this to our attention. We understand how confusing and disruptive it can be when practice test questions appear with formatting issues or missing text.
Display problems such as inconsistent fonts, overlapping characters, or missing information can occur due to browser compatibility or rendering issues, but they should always be reviewed to ensure the material is clear and usable.
Your feedback is appreciated and has been shared with the appropriate team as part of our ongoing efforts to improve content quality and the overall user experience.
Reply from Psiexams
Thank you for sharing your experience. We’re glad to hear everything went well for you.
Your feedback is appreciated and has been shared with the appropriate teams as we continue to support a positive testing experience.
PSI is a ridiculously incompetent…
PSI is a ridiculously incompetent company. When registering for my test, I provided all of the necessary documentation. There was no place to insert initials into the demographic information.
On the day of my test the proctor would not accept my license because my initials are on it. Customer service was unwilling to do anything. They put me on hold only to come back and read a script. They REFUSED to allow me to take the test even though no one else in the world has my name and I look exactly like the person in the photo. The proctor, nor the customer service agent would not even confirm what the problem was so I could resolve it. How am I supposed to make sure my ID is correct if you won't tell me what is going on?
UPDATE: I confirmed with NASM that only the first and last name must match on the ID and that PSI made an error in not admitting me. No one at PSI was willing to admit to the error. I am waiting on NASM to issue a ticket to PSI to correct their error
The reply from PSI is meaningless - as noted in their response, ID requirements are set by the program, and yet they did not follow those requirements. Consequently, my one star review stands.
28 April 2026
Unprompted review
Reply from Psiexams
Thank you for taking the time to share your experience. We understand how upsetting it is to arrive prepared for an exam and be unable to test due to an identification concern, especially when you feel the issue could not be clearly explained or resolved.
ID requirements are set by each testing program and must be followed exactly as written to ensure exam security and candidate identity verification. In some cases, differences in the way a name appears such as inclusion or omission of initials can affect acceptance of an ID, and we recognize how frustrating it can be when this is not clearly communicated in advance.
To review your case, clarify the specific ID requirement in your program, and determine next steps, please contact our Candidate Care team at cdcareweb@psionline.com and include your exam confirmation number along with a brief summary of what occurred. They can investigate the situation more thoroughly and provide guidance based on the policies in place for your exam.
Your feedback is valued and has been shared with the appropriate internal teams as part of our ongoing efforts to improve clarity around ID requirements and support communication.
The staff at the testing center was…
The staff at the testing center was fantastic.
16 April 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your positive experience. We’re glad to hear that the staff at the testing center provided excellent support. Creating a professional and welcoming environment is an important part of the candidate experience.
Your feedback is appreciated and has been shared with the appropriate teams.
I’m definitely learning more to prepare…
I’m definitely learning more to prepare for my test.But I’m disappointed that I had to purchase twice because the first purchase wouldn’t come up
14 April 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience. We’re glad to hear the material is helping you prepare, but we understand how disappointing it is to feel you needed to make a second purchase when the first one did not appear.
Access issues can occur for a variety of reasons, including account mismatches or browser limitations, and our support team can review what happened with your original purchase.
Your feedback is appreciated and has been shared with the appropriate team as part of our ongoing efforts to improve the practice test experience.
Nothing could be found on the actual…
Nothing could be found on the actual test
22 April 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your feedback. We understand how concerning it can be when the practice material does not feel aligned with what you expected for your exam.
Practice tests are designed to help candidates become familiar with general exam formats and question styles, but they may not mirror the exact content of the official exam.
Your feedback is appreciated and has been shared with the appropriate team as part of our ongoing review and improvement efforts.
Customer service is bad
Customer service is bad. Could hardly hear / understand over the phone.
I was extremely disappointed that because my practice test was “redeemed” by another account I could never take the test and couldn’t get a new code even after explaining the situation. I wasted money and it’s very frustrating. You should want to work and help your customers more.
23 April 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience. We understand how frustrating it can be when communication over the phone is unclear and when access to a purchased practice test does not go as expected.
Practice test access and redemption are typically tied to specific accounts for security and licensing purposes, which can limit reuse once a code has been activated. However, a detailed review of your order and account activity may help clarify what occurred and what options may be available.
Your feedback is appreciated and has been shared with the appropriate teams as part of our ongoing efforts to improve both support communication and the user experience.
Such an inconvenience change of address and renewal fee
I got mailed the paper work to renew my license certification and when I arrived at the Parsippany office at 239 New Road, Building A, Suite 203, Parsippany, NJ there was a sign on the door stating that the office moved to 7 Entin Road, Parsippany-Troy Hills, NJ. Now both me and my daughter had to leave work early and drive over an hour in traffic just to find out that we had to drive to a different location because the company moved and not only that, now the office is only open until 6pm instead of 7pm. Then when I arrived the renewal voucher that I received from my employer wasn’t enough because there was a price increase that also was not communicated. This organization has to do better with updating and informing clients of the most up to date information because this was a great inconvenience. This was completely unacceptable and this has to improve moving forward or I will report this organization to the business bureau and file a complaint.
23 April 2026
Unprompted review
Reply from Psiexams
Thank you for taking the time to share your experience. We understand how disruptive and frustrating it can be to arrive at a location based on provided information only to learn that the office has moved or that operating hours and fees have changed. Situations like this can create unexpected inconvenience, especially when coordinating work schedules and travel.
Location updates, hours of operation, and fee changes are typically communicated through the licensing program or the organization responsible for issuing renewal instructions. We recognize the impact that outdated or incomplete information can have, and your feedback highlights the importance of clear and timely communication.
For assistance reviewing your renewal details and ensuring you have the correct information going forward, please contact our Candidate Care team at cdcareweb@psionline.com and include any relevant documentation you received. They will be able to review your case and provide guidance specific to your licensing program.
Your feedback is appreciated and has been shared with the appropriate internal teams as part of our ongoing efforts to improve communication and the overall customer experience.
Poor Content
The material I was sold was not pertaining to the actual exam I was taking. For my North Carolina Electrical license exam, I had purchased the bundle for training. The content is general electrical and not NEC code, and NEC code is what the exam is on. I have already reached out for a refund and was denied (by Nompumelelo.Khubeka), so I have now begun a dispute with my credit card company.
15 April 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience. We understand how important it is for study materials to align with the specific exam you are preparing for, and we recognize how frustrating it can be when the content does not meet your expectations.
Practice materials are designed to provide general exam preparation and may vary depending on the specific product purchased. A detailed review of your order is the best way to determine what was included and whether alternative options are available.
Your feedback is appreciated and has been shared with the appropriate team as part of our ongoing efforts to evaluate and improve our training products.
What I liked best was being able to…
What I liked best was being able to practice the tests multiple times and focus on the parts I was weakest on.
6 April 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your feedback. We’re glad to hear that the ability to retake the practice tests and concentrate on specific areas was helpful for your preparation. These tools are designed to support targeted study and build confidence before exam day.
Your feedback is appreciated and has been shared with the appropriate teams as we continue working to enhance the candidate experience.
I had no problems with the downloads…
I had no problems with the downloads and availability of resources. This website has been so helpful to me in offering additional resources to my students. I have highly recommend this website to my colleagues.
15 April 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your positive experience. We’re glad to hear that you found the downloads and resources accessible and helpful in supporting your students.
It’s great to know that you’ve recommended the site to your colleagues. Feedback like this is truly appreciated. We’ll be sure to share your comments with our team.
If you ever need assistance in the future, please don’t hesitate to reach out.
Easy to navigate a
Easy to navigate and the testing was appropriately out together for the certification I was testing for.
10 April 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your positive experience. We’re glad to hear that you found the platform easy to navigate and that the testing experience aligned well with your certification needs. Providing a clear and structured testing environment is an important part of supporting candidates through the exam process.
Your feedback is appreciated and has been shared with the appropriate teams as part of our ongoing efforts to maintain and improve the candidate experience.
I ordered 2 different practice tests
I ordered 2 different practice tests. The first one I ordered i couldn't use. The 2nd one was the wrong one. Super easy nothing like the journeyman exam i had recieved from you before. So I feel like I was ripped off 50 dollars.
15 April 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience. We understand how frustrating it can be when a practice test doesn’t meet your expectations or when access issues prevent you from using a purchased product.
Practice tests are designed to help candidates become familiar with exam-style questions and formats, but difficulty and content can vary depending on the specific product and exam version selected. A review of your orders will help determine what occurred and what support options may be available.
Please contact our Practice Test Support team at ptsupport@psionline.com and include your order numbers. They can review both purchases, assist with any access issues, and provide guidance on next steps.
Your feedback is appreciated and has been shared with the appropriate team as part of our ongoing efforts to improve the practice test experience.
System Update During Exam
During one the exam, the system updated and it kicked me out of the exam. Although this only lasted a few minutes, it still should have taken place in the middle of an exam. For such a high stake and stress exam, situations like this should happen. Things such as these can interrupt a test takers rhythm. Additionally, we are tested on 125 questions, but only graded on 115. If 125 questions are being asked, a test taker should be eligible to receive credit for 125 questions.
11 April 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience, and we understand how unsettling it can be to have your exam session interrupted, even briefly.
System updates or local device events can occasionally affect a live session, and while safeguards are in place to minimize disruptions, we recognize the impact this can have on a candidate’s concentration during a high-stakes exam. Regarding scoring, many exam programs include unscored or pretest questions as part of their standard design, which allows the testing program to validate content for future use while ensuring the scored portion remains consistent and fair for all candidates.
Your feedback is appreciated and has been shared with the appropriate teams as part of our ongoing efforts to improve the testing experience.
Im attempting to schedule an exam.
Im attempting to schedule an exam.
I selected a date and paid, online.
I subsequently called and was told that payment was made, but the exam needed to be scheduled. OK, lets do that. Wait. Now Im told that there is a server issue, call back later.
I waited four hours and called back, to no avail...three more times and no one can now even find my payment.
Customer service is HORRIBLE!!! I asked for a manager, refused.
15 April 2026
Unprompted review
Reply from Psiexams
Thank you for taking the time to share your experience. We understand how concerning it is to complete a payment and still be unable to schedule your exam, especially when receiving different information from multiple support interactions.
Scheduling and payment records are tied to specific program systems, and when a server or synchronization issue occurs, it can temporarily prevent agents from viewing updated information. We recognize how frustrating this can be, particularly when you’ve already attempted to resolve the matter several times.
To allow us to review your payment and scheduling status in detail, please contact our Candidate Care team at cdcareweb@psionline.com and include your exam confirmation number and any payment details you have available. This will help the team locate your record and provide next steps.
Your feedback is important and has been shared with the appropriate teams as part of our ongoing efforts to improve both service quality and system reliability.
What didn't go wrong
Originally students' access were missing from a month old purchase. It took 4 days of calling and emailing to retrieve the needed information. I had students that needed to retest and the website had error messages. Information relayed over the phone from the PSI rep was wrong, hence I ordered materials incorrectly. Now when the students go to test, the website freezes or skips over questions. Not happy with this product.
14 April 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience. We understand how disruptive this situation must have been, especially when coordinating access and testing for multiple students.
Access issues, ordering requirements, and system performance can vary depending on the specific program setup and testing environment. We recognize that delays, conflicting information, and technical interruptions can significantly impact your ability to administer tests as planned.
For assistance with student access, order concerns, and testing disruptions, we recommend contacting our Candidate Care team at cdcareweb@psionline.com
and including relevant details such as exam confirmation numbers, account information, and examples of the issues encountered. This will allow the team to review your case more thoroughly and provide appropriate guidance. If your concern is specifically related to purchased practice materials, you may also contact ptsupport@psionline.com
with the corresponding order number.
Your feedback is appreciated and has been shared with the appropriate teams as part of our ongoing efforts to improve both the platform experience and support communication.
The website/site crashed a third of the way through the test
The website/site crashed maybe a third through the test and would not let me back on to finish. I am very dissatisfied that I spent $50 and was not able to take the full practice test.
9 April 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience, and we understand how frustrating it can be when an exam session is unexpectedly interrupted.
Technical interruptions such as connectivity or browser-related issues can sometimes affect access during a practice test session. In some cases, the system may also limit re-entry depending on session timing and test rules designed to preserve exam integrity.
Your feedback is appreciated and has been shared with the appropriate team as part of ongoing efforts to improve platform stability and the overall testing experience.
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