The environment scan process took 45 minutes, which felt excessive. Being repeatedly (over 7-8 times) asked to rescan the room, walk to the other side of my desk and office, open drawers on the other... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Taking the test at home was convenient, but the rules were so strict that it became stressful. Not being able to touch my face or deal with minor distractions actually made it harder to focus.
The questions are great but are strictly focused on safety and infection control and have absolutely no context toward any other subjects such as skin and hair growth for example. please improve your... See more
Company replied
This is the second year I've taken the practice exam and it's literally the exact same practice test you sold me last year. Word for word. Perhaps a yearly reprisal of the practice exam is worth the e... See more
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Company details
Written by the company
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances. Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development. Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey. Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics. We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades. Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Contact info
United States
- psiexams.com
2.6
Poor
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
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question
Hello, I would like to know where I can study the legal provisions related to examinations, as many of these provisions are not available online.
19 May 2026
Unprompted review
Reply from Psiexams
The legal provisions related to examinations are typically established and published by the licensing or regulatory authority responsible for the specific exam, rather than PSI itself, which is why they may not always be easy to find online in one place. To study these provisions, candidates should refer first to the official website of their licensing board or regulatory agency, where statutes, administrative rules, regulations, and candidate requirements are usually posted. In addition, the exam’s Candidate Information Bulletin (CIB) often summarizes key rules and may reference the governing laws or codes. If the information is still unclear or not publicly available, the licensing authority can provide guidance on where to access the official legal documents.
The exam kicked me out and this was 2…
The exam kicked me out and this was 2 hrs after I was in the exam stating Inability to close programs when nothing was open. Also, the program lagged a lot
14 May 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience. We understand how frustrating it can be to be removed from an exam after already progressing through it, especially when you’re seeing messages about programs that appear to be closed and experiencing lagging issues.
For a review of your session and assistance with next steps, please contact Candidate Care at cdcareweb@psionline.com and include your exam confirmation number. The team can look into the technical details of your exam and provide guidance based on your specific situation.
Your feedback is appreciated and has been shared with the appropriate internal teams.
Unfairly kicked out of the test for minor event of someone in another room saying Hi when he came in the next room
Just a few minutes into my test, one of my sons came by un announced and from another room called out “hello “
I just waived at him through a closed glass door and the observer shut off my test saying I had broken a rule.
Now you want me to pay another fee and re schedule.
This is not fair as I could not control what happened and no other words were spoken.
I should not have been thrown out without a warning and I should not have to pay again.
18 May 2026
Unprompted review
Reply from Psiexams
Thank you for taking the time to share your experience. We understand how upsetting it can be to have your exam interrupted, especially when the disruption came from outside the testing space and was beyond your control. We also recognize the frustration of being asked to reschedule and pay another fee.
Remote exams must follow strict security protocols, but we appreciate how this situation impacted your testing experience. To have your session reviewed and to discuss the options available, please contact Candidate Care at cdcareweb@psionline.com and include your exam confirmation number. The team can look into the details of your exam and provide next-step guidance based on your specific case.
Your feedback is valued and has been shared with the appropriate internal teams.
Customer Service was great
Customer Service was great. But the process to apply and pay for Ohio Continuing Education seems to be a little more cumbersome than it needs to be.
7 May 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience. We’re glad to hear that your interaction with Customer Service was positive. We also understand your point about the Ohio Continuing Education application and payment process feeling more cumbersome than expected.
Your feedback is appreciated and has been shared with the appropriate internal teams for review.
I actually almost messed up really…
I actually almost messed up really badly. At the beginning of my " test," it said "self-evaluation," and I clicked on it. I didn't even realize I was taking a test. Luckily, I figured it out and passed, but that could have ended differently. Maybe a warning that you are taking a test instead of clicking on "self-evaluation".
12 May 2026
Unprompted review
Reply from Psiexams
Thank you for sharing this experience. We understand how confusing it can be when the wording on the screen doesn’t clearly indicate that you are beginning your actual exam. It’s good to hear you were able to recognize the situation quickly and complete your test successfully, but we recognize how this could have caused unnecessary stress.
Your feedback about clearer labeling and warnings is appreciated and has been shared with the appropriate internal teams for review.
RRT-ACCS exam
The exam was very difficult only, which is the way it should be for a critical care exam.
7 May 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience with the RRT-ACCS exam. We’re glad to hear you found the level of difficulty appropriate for a critical care assessment.
Your feedback is appreciated and will be shared with the appropriate team.
Here’s a professional but honest review…
Here’s a professional but honest review you could leave:
Very frustrating experience with PSI customer service. My account was placed on a full block right before my NJ Real Estate exam deadline, even after already being charged multiple times. I spoke with a supervisor who stated the account would be unblocked, but days later I still received no callback or resolution despite multiple calls. It’s stressful when you’re trying to complete an important licensing exam and can’t even schedule it due to account issues with no communication!
4 May 2026
Unprompted review
Reply from Psiexams
Thank you for sharing this feedback. We understand how stressful it can be to face account restrictions when you’re working toward an important licensing deadline. Not receiving expected follow-up after multiple calls can add to that frustration, and we recognize the impact this has had on your ability to schedule your exam.
For assistance with your account status and scheduling access, please contact Candidate Care at cdcareweb@psionline.com and include your exam confirmation number so the team can review your case in detail and provide next-step guidance.
Your feedback is appreciated and has been shared with the appropriate internal teams.
Exam experience worse on line…
Exam experience worse on line experience I have ever had. The Proctor took over a hour and a half to get me even close to starting the exam.I have rescheduled at a Test Center. I have asked for a refund for the first try with PSI
10 May 2026
Unprompted review
Reply from Psiexams
Thank you for taking the time to share your experience. We understand how frustrating it can be to face long delays during the remote check-in process, especially when it prevents you from beginning your exam as scheduled. We also recognize the impact this had on your decision to move to an in-person test center.
For assistance with your refund request and to review the details of your remote session, please contact Candidate Care at cdcareweb@psionline.com and include your exam confirmation number. They will be able to look into your case and provide next-step guidance.
Your feedback is valued and has been shared with the appropriate internal teams.
Results never received
The exam ordering process and taking the exam were good. However, I never received my score or anything I have spoke to three different people and still haven’t received them.
6 May 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience. We’re glad to hear the exam process itself went smoothly, and we understand how concerning it can be when you’re still waiting for your results after multiple attempts to follow up.
For assistance, please contact Candidate Care at cdcareweb@psionline.com and include your exam confirmation number so the team can review your exam record and provide an update on your score.
Your feedback is appreciated and has been shared with the appropriate internal teams.
PSI system is poor I’m unsure who is…
PSI system is poor I’m unsure who is operating it behind the computer. I have been rescheduled for a exam twice behind issue that are to no fault of my own, 1st it was ID too blurry , wait on hold, boom the test is greyed out when they answer I expressed can you try to help so I won’t be late , instead of them saying well I can do anything when it’s pass 30mins no matter what, they continue and say” I will help you beat I can” helping is telling me I will have to reschedule in 3-5 days. Second time they got pass the ID did a room check and then the person say there is a logo in the right corner of the webcam contact support. Then you call them on hold 19mins so now once I give my info it’s 5:30. Exam start is at 5:00! Mind yoú I was on at 4:40 pm and everything went too perfect they had to have a issue with the webcam logo and the second call was them seeing my ceiling not my face as the camera on the screen is showing me my face. Somewhere there is a disconnect because it’s showing me one thing and yall another. I just feel like they are taking people money and threatening no refund and you have to wait on they terms . Forget your life and what you have going on…. Oh we will get in touch with you in 3-5 days. Wow ! Customer service or Support should have access to override the test bottom or someone else who can see what transpires in those few mins and determine the absolute best solution. Which should be to override, make another test for later that day or something. They need more help because they are no help. This is a joke to get money I’m thinking at this point. Reviews don’t lie, most people have the same problem. Web cam or ID issues…
12 May 2026
Unprompted review
Reply from Psiexams
Thank you for taking the time to share such a detailed account of your experience. We understand how frustrating it can be to prepare for a remote exam and encounter repeated ID verification and webcam review issues, especially when you joined on time and followed the required steps. The delays, multiple checks, and need to call support can understandably affect your overall experience.
Remote exams must follow strict security and timing protocols, but we recognize the impact these situations can have on candidates when issues occur during the check-in process. For a full review of both attempts and to determine the next steps available to you, please contact Candidate Care at cdcareweb@psionline.com and include your exam confirmation number. The team can assess your session details and provide guidance based on your specific case.
Your feedback is valued, and it has been shared with the appropriate internal teams for further review.
Complete incompetence on PSI
The test center was fine. Finding a location to get my fingerprints taken awful. I went to the place listed on the link. It was closed. I read that could happen but wasn’t sure why as there was no reason for it. Called PSI and they couldn’t help due to technical difficulties. I called today before driving a hour away and was told they couldn’t give me information if it was open but they could send me a link. I drove out and again was closed. I called them back and went through the hoops. I was told they should have done the fingerprints after the test and I needed to pass the exam. I passed the exam. I was told they couldn’t do it when I passed and I would get an email. It never came. Girl asked me if I wanted the link of locations. I lost it and demanded to speak to a supervisor. He started to tell me the same thing g as the first girl. I had to yell to get him to stop talking and listen. Found out they had another location that wasn’t on the list. I demanded the phone number which he gave me after 6 minutes. I called and found the location I went to was closed in AUGUST of 2025. They were aware of the situation but never did anything to correct it.
Complete incompetence.
12 May 2026
Unprompted review
Reply from Psiexams
Thank you for taking the time to share your experience. We understand how stressful and inconvenient it can be to travel to a fingerprinting location only to find it closed, especially after multiple attempts and conflicting information. We recognize the impact this had on your process, and we appreciate the detail you’ve provided.
For assistance with fingerprinting locations, scheduling, or follow-up communication, please reach out to Candidate Care at cdcareweb@psionline.com and include your exam confirmation number so the team can review your case in full and provide next-step guidance.
Your feedback is valued and has been shared with the appropriate internal teams for further review.
The absolute worst! This has to be a scam
WOW! My coworker and I had the same experience trying a remote exam with PSI months apart. Not only did it take forever to get assigned to a proctor, but the proctor took 40 minutes to approve my area (which was completely clear). It was clear they were not paying attention to the first 5-10 times I showed the area, and were asking again to save themselves. Then, a majority of the way through a 150-question test, they said, 'You lost internet connection'. Spent an hour with tech support, called the number they gave me for a resolution, and they said it was my fault that their proctor couldn't see me, even though I joined from my internet, 5 G, and hot spot. They even wanted to remote control my device, how shady!!! In the end my bank automatically resolved my dispute within hours because it's clear PSI is scamming people. Do not remote test, I will be reporting them to the DOI!
1 May 2026
Unprompted review
Reply from Psiexams
Thank you for taking the time to share such a detailed account of your experience. We understand how upsetting it can be when a remote exam does not go smoothly, especially after significant preparation and multiple attempts to stay connected. Your frustration with the delays, technical checks, and conflicting guidance is completely understandable.
While remote exams require strict security protocols, we recognize the impact this situation had on your testing experience. For a full review of your session, please contact Candidate Care at cdcareweb@psionline.com and include your exam confirmation number so the team can investigate further.
Your feedback is valued and has been shared with the appropriate internal teams.
Worst experience I’ve ever had with a…
Worst experience I’ve ever had with a company. Unprofessional, inconsistent, and overall just awful I’ve never been so mad before in my life.
11 May 2026
Unprompted review
Reply from Psiexams
Thank you for taking the time to share your experience. We understand how upsetting it can be when the process does not meet expectations, and we recognize the frustration this has caused.
If you need assistance with an exam-related issue, please reach out to Candidate Care at cdcareweb@psionline.com and include your exam confirmation number so the team can review your situation.
Your feedback is valued and has been shared with the appropriate teams.
Overall Satisfied :)
Testing sites around more area are easily accessible and the overall process to complete an exam was smooth.
29 April 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your positive experience. We’re glad to hear that the testing locations were accessible and that your exam process went smoothly.
Your feedback is appreciated and will be shared with the appropriate team.
I wish there was more than one CSFA…
I wish there was more than one CSFA practice test.
2 May 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your feedback about the CSFA practice test. We understand the desire for more practice options when preparing for an exam.
Our practice tests are designed to help candidates become familiar with the format and style of questions they may encounter, though availability can vary by program.
Your feedback is valued and has been shared with the appropriate team for consideration.
Have a little compassion…
I think they should have a little compassion for people when technology fails because sometimes things happen that are beyond our control. No mercy. It doesn’t hurt to waive a fee for a test when that happens.
The customer service representatives are very nice and help as best they can. I can tell they are more compassionate than the people they work under.
7 May 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your perspective. We understand how stressful it can be when unexpected technical issues affect your exam experience, and we recognize the impact this can have on your preparations.
While certain policies guide what can and cannot be adjusted, our Candidate Care team is available to review individual situations. Please reach out to cdcareweb@psionline.com with your exam confirmation number, and they will look into your case further.
Your feedback about compassion and support is appreciated and has been shared with the appropriate teams.
Worst Customer service ever!!
Study pack expired and was not working properly they could
Not open it or give me a code to
Get another study pack , they insist on me calling the payment processing company Stripe which is absolutely ridiculous that is an external company that handles the financial transactions!!!
7 May 2026
Unprompted review
Reply from Psiexams
Thank you for taking the time to share your experience. We understand how frustrating it can be when a study pack does not function as expected, especially when you’re preparing for an exam.
To ensure this is reviewed properly, please contact our Practice Test Support team at ptsupport@psionline.com and include your order number so they can look into the issue directly. They are best equipped to assist with access and purchase-related concerns.
Your feedback has been shared with the appropriate team and is appreciated.
I would give this company negative…
I would give this company negative stars if I could. I was scheduled to take my test yesterday, and after completing the entire check-in process, the exam would not load. I spent over five hours with technical support, the proctor, and customer service, yet nothing was resolved.
To make matters worse, I received an email today stating that I failed the test — even though I never got the chance to start it. This is completely unacceptable and incredibly frustrating, especially since the issue was reported immediately and documented during the five hours I spent trying to resolve it.
The lack of communication, technical reliability, and customer support has been beyond disappointing. I expect this issue to be corrected immediately and my testing status reviewed.
6 May 2026
Unprompted review
Reply from Psiexams
Thank you for sharing what happened. We understand how upsetting and discouraging this situation is especially after completing the full check-in process, spending hours with support teams, and never being able to begin your exam. Receiving a failing result under those circumstances would understandably be extremely frustrating.
When a technical issue prevents an exam from launching, the session and its outcome should be reviewed to determine the appropriate next steps. Our team will need to look into the proctor notes, technical logs, and case details from your support interactions.
Please contact our Candidate Care team at cdcareweb@psionline.com and include your exam confirmation number and a brief summary of your experience. They can initiate a formal review of your exam status and provide guidance based on the findings.
Your feedback is valued and has been shared with the appropriate internal teams as we continue working to improve communication and system reliability.
PSI is horrible to deal with for online proctoring.
PSI is horrible to deal with an the proctors are rude. In the middle of my test, I was told my hand could not cover my mouth. I was resting my head in my hand. Nowhere did it state that previously. When I said that is ridiculous they gave me a warning for talking out loud to myself. I am in a room by myself online... Nobody else taking a test could be disturbed because I am in my own location. I couldn't have a hair tie on my rest, and I had to remove a heavy heat press from my desk. One that they could clearly see had nothing written on it or would not be helpful to me for taking to the test. I had to scan the entire room from floor to ceiling several times. They questioned that there was something blue on my desk. It was the connector to charge my computer. Overall, it is extremely invasive, nit picky, and terribly ran test.
5 May 2026
Unprompted review
Reply from Psiexams
Thank you for taking the time to share your experience. We understand how frustrating and uncomfortable it can feel when remote proctoring instructions seem unclear or overly intrusive, especially when you are testing alone and doing your best to follow the rules.
Remote testing requires strict security procedures set by each exam program, and proctors must enforce those requirements consistently. However, the process should still feel respectful and clearly communicated, and we recognize the impact when your experience does not reflect that.
Your feedback is appreciated and has been shared with the appropriate internal teams as part of our ongoing efforts to improve clarity, communication, and candidate comfort during remote proctoring.
This is my first time that I had to…
This is my first time that I had to deal with this company for recert. I submitted my application. i did a follow up call with them to know why it is taking long to approve. I explained that my certification is expiring soon and also I have a work restriction of the days that I can take off t take the exam so I would appreciate if I could know what is holding up the process, so far it has been 20 days, the rep said nothing he could see on my application that is holding from approval, he stated "It just take 30 days" and he could not tell me 3o days for what. Here I am sitting and waiting nervously that my certification won't expire and hopefully get enough time to take time off from work to take the exam. Worse ever. I am going to write a complain regarding the PSI to the board that I am recertifying for.
5 May 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience. We understand how stressful it can be to wait for an application review when your certification expiration date and limited availability for testing are major concerns.
Application processing timelines are set by each certification board, and in many programs the review period can take up to a specified number of days before approval is issued. While our representatives can confirm the status in the system, they may not be able to accelerate or modify the review time established by the governing board.
To ensure your application is fully reviewed and that no further documentation is required, please reach out to our Candidate Care team at cdcareweb@psionline.com and include your full name, exam program, and any confirmation numbers you received. They can verify the status and document your urgency appropriately.
Your feedback is appreciated and has been shared with the appropriate internal teams as we continue working to improve communication and clarity around application processing timeframes.
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