PS of Sweden Reviews 

628
•
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the wonderful products, mentioning that the gorgeous saddle pads, riding apparel, and durable equipment feature truly exceptional quality alongside a remarkably comfortable fit for their animals. Many people also highly appreciate the fast delivery services, smooth ordering process, and stylish designs that consistently look stunning at the local barn. However, some customers also noted frustrating issues regarding promotional wording ambiguities, sizing inconsistencies that run small, and unexpected delivery delays. Some reviewers experienced very poor customer service interactions, missing packages that never arrived, and duplicate card charges without timely resolution.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the wonderful quality, beautiful... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense appreciation for the gorgeous, luxurious... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, as some consumers highlight fast shipping,... See more

Order

People report ambiguous experiences with order, as some reviewers enjoy fast delivery and great quality... See more

Customer service

Users describe ambiguous interactions with customer service, noting that while some consumers experience... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The socks are wonderful but the wording of the “ 3 for 2” offer was terrible. They did the old bait and switch. I thought I was fulfilling their requirements for this promotion and then got a single p... See more

Rated 3 out of 5 stars

I didn’t appreciate that I didn’t get free shipping to the US even do I exceeded the minimum for free shipping. When I reached out and questioned it, I was told I shouldn’t have used UPS. It was defin... See more

Rated 5 out of 5 stars

My experience with PS and especially the customer support is extraordinary. I have received by mistake the wrong size of my bridle headpiece, but unfortunately recognized this mistake too late. That’s... See more

Rated 5 out of 5 stars

Wonderful products - my black horse will look stunning in the pads! Fast delivery, easy ordering - no surprises at checkout or with delivery.

Company replied


Company details

  1. Horse-Riding Service
  2. also in
  3. Leather cleaning service
  4. Sportwear manufacturer

Written by the company

PS of Sweden is the world leader in the design and production of anatomical bridles. We also offer a wide range of other innovative, unique products for riders and horses that are sold worldwide. Visit us at www.psofsweden.com


Contact info

3.6

Average

TrustScore 3.5 out of 5

628 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(628)

66 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customers's service

I am very fond of PS products and have already purchased many saddlle pads, breeches, mid layers and always loved their fabrics and very nice colours.
Last week, I had selected a basket with 5 items and had a bad issue as I never could get to the payment, despite many trial. I asked for some help on line and quickly got a response from Elsa. She's been really helpfull, answering very kindly and each time I went back to her (4 times !) untill we finally sorted the issue and managed to get my order.
I could'nt find better interlocutor than Elsa, being very patient, friendly and efficient !
Excellent job, Elsa, thanks a lot !

13 November 2024
Unprompted review
PS of Sweden logo

Reply from PS of Sweden

❤️

Rated 5 out of 5 stars

Great brand

Great brand, fantastic high quality products, good price points compared to competitors. Really luxurious merchandise for both horse and rider!

14 November 2024
Unprompted review
Rated 5 out of 5 stars

Great company!

Great company! High quality products at affordable prices. Wonderful customer service and super fast supply shipping. One of my favorite companies!!

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Super happy!

Customer service is always amazing! With the small problem I’ve had so far, it didn’t seem like a big deal. My problem was immediately addressed and handled so well :) The products are of really high quality too!

10 October 2024
Unprompted review
Rated 5 out of 5 stars

Quality & company support

I've been buying saddle pads, bridles/tack, and clothes from PS of Sweden for a few years and I'm very happy with the quality and company. Any issues are resolved quickly; they seem to care about their customers, which is rare today! I highly recommend them.

23 September 2024
Unprompted review
Rated 5 out of 5 stars

PS of Sweden is simply the best

I my opinion PS of Sweden had the best and most fashionable Equestrian products. The quality of their products is simply amazing. The frequent releases of new lines always make me want more saddle pads 🤩🥰

18 October 2024
Unprompted review
Rated 5 out of 5 stars

USA national team jumping set

I bought the USA national team jumper saddle pad and ear bonnet in full. I love everything about them they hare great quality! I specifically love the little straps on the ear bonnet to keep it in place!!

12 August 2024
Unprompted review
Rated 4 out of 5 stars

Saddle pad straps

I have rode a few times in a PSoS saddle pad and i would have to say the quality is very good. But i would like if they would add the straps to attach to the saddle but overall very good quality 😀

29 September 2024
Unprompted review
Rated 5 out of 5 stars

Quality Products, Excellent Customer service

Quality products with excellent customer service. PS of Sweden has developed a community of equestrians to get feedback on products and build a relationship within the horse community. The personal touch makes their company more appealing.

18 October 2024
Unprompted review
Rated 5 out of 5 stars

Great Customer Support

Even when I had issues with an item I ordered, their customer support was super helpful and helped to make the best out of the situation. Their products are always of good quality and so aesthetically pleasing.

5 August 2024
Unprompted review
Rated 5 out of 5 stars

I love the products

I love the products. The delivery was smooth, and the saddle pad and bridle even exceeded my expectations. I will order more, for sure! Great quality and excellent shopping experience.

2 October 2024
Unprompted review
Rated 1 out of 5 stars

Worst equestrian company.

Ordered 2 pairs of pants separately. Shipping costs turned out to be very expensive to return. Both pants did not fit. Contacted by email and the pants could be returned together in 1 package to save costs. Then they accepted 1 pair of pants as a return and the other one far too late, which meant that my Klarna had expired and I then received a direct debit for a pair of pants of €29 and now had to pay €79. They could not do anything about this (their fault!) and I just had to pay it. Terrible useless company and useless staff.

2 August 2024
Unprompted review
Rated 1 out of 5 stars

The return process is horrific and…

The return process is horrific and unaccommodating. I sent an order to be returned nearly a month ago and I still have not received the store credit that I opted for. The lack of customer concern is incredibly disappointing.

5 June 2024
Unprompted review
Rated 2 out of 5 stars

Unreasonable extra costs and extremely hard to return or exchange

The bridle itself seems well made and I love the anatomical features. However, after paying an extra $19 for the rolled throatlatch (which is not included), it ended up not fitting my horse. They have two options for throatlatches, flat or rolled. The cheaper option (flat) has an additional 5 holes to tighten the Throatlatch which is why the rolled one didn't fit my horse even though I got the correct size. When I tried to return it, the additional shipping cost to return meant that I would only receive $2. Also, when I ordered the other throatlatch for my bridle, it would have originally been $15 and now was $55 bc the purchase was under $180 - even though I had already paid for a full bridle. Their "unique design" means I can't just swap out for a different brands throatlatch and have to go through them. Also, the pictures showed that the metal features were silver for the bridle but they are actually black.

4 January 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look