The socks are wonderful but the wording of the “ 3 for 2” offer was terrible. They did the old bait and switch. I thought I was fulfilling their requirements for this promotion and then got a single p... See more
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Review summary
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I didn’t appreciate that I didn’t get free shipping to the US even do I exceeded the minimum for free shipping. When I reached out and questioned it, I was told I shouldn’t have used UPS. It was defin... See more
My experience with PS and especially the customer support is extraordinary. I have received by mistake the wrong size of my bridle headpiece, but unfortunately recognized this mistake too late. That’s... See more
Wonderful products - my black horse will look stunning in the pads! Fast delivery, easy ordering - no surprises at checkout or with delivery.
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Company details
Written by the company
PS of Sweden is the world leader in the design and production of anatomical bridles. We also offer a wide range of other innovative, unique products for riders and horses that are sold worldwide. Visit us at www.psofsweden.com
Contact info
3.6
Average
628 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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nil communication
I placed an order last week, paid for it, nearly a week passed and I still haven't received an order confirmation, nil, zelch. I sent emails to the company, still no reply. It is VERY annoying, this kind of communication, or to be more precise - no communication whatsoever:(((((
5 December: the order arrived, I'm very happy with it, the saddle pad quality is really good, same as of the riding top, but still...I would have really appreciated if I was kept informed about the progress of my order, or at least simple order confirmation.
30 November 2023
Unprompted review
Love PSOS
As always, a huge fan of their ear nets, saddle pads and brushing boots. They're stunning and of great quality! I will definitely be buying again
29 November 2023
Unprompted review
Unethical Company That Will Not Provide Refund for Returns Received
This is an unethical and dishonest company. They have multiple items on their site that are not a true depiction of color of items. They are very difficult to get a refund from, and will refuse providing a refund even after they have received your return. Order through second party vendors if you are going to do business with this company. Do not order directly from them, they are very seedy with their business practices.
16 November 2023
Unprompted review
Some of the items I ordered have held…
Some of the items I ordered have held up really well and continue to be some of my favorite pieces of riding gear, while others have had durability issues and needed to be replaced sooner than I would have liked.
28 April 2023
Unprompted review
stop cushions don’t do their job
unfortunately the stop cushions do nothing to prevent the pad from slipping downward :/
6 April 2023
Unprompted review
New reins snapped mid jump.
Bought reins from a U.K. stockist. The reins snapped after just 1 month of use. I’ve been told from the supplier that PS have informed them that the reins will only snap like that due to trauma or force! I have to say that’s the most ridiculous comment, reins are supposed to withstand force!
My daughter was mid jump at the time, i can only be thankful she wasn’t hurt.
The business is Houghton Country who have so far been sadly lacking in the customer service department.
UPDATE
As requested by PS, I have now received a full refund from the supplier. This took a number of weeks and emails detailing their obligations as a supplier.
As for the reins, I’m afraid i cannot give them a better review as they SNAPPED MID JUMP. Thankfully my daughter was not hurt. I imagine a product recall would be the safest option for PS..
22 February 2023
Unprompted review
Reply from PS of Sweden
Hi again Helen,
We just heard back from the retailer that you have received a full refund, and everything should now be resolved.
I would appreciate it if you would like to remove this review or change it.
Thanks!
Have a great day.
nothing
can i ask have you had any issues with "fake" bridles (not sold from yourself) i bought a so called Flying change bridle second hand but it looks more like the paladin - and has a silver clip on the noseband rather than the "thread through" noseband ? have you made any like this or do you think i may be a fake ? i have 2 of your other bridles the pioneer and the narik and love them!! never had a problem
24 February 2023
Unprompted review
Customer service is just unacceptable…
Customer service is just unacceptable for bridles of that price: They are unable to send spare parts (a nose band in that case) !!
The leather quality is just normal.
I will NEVER buy again.
15 August 2022
Unprompted review
Reply from PS of Sweden
Hi Anne,
I'm sorry our bridle expert couldn't help you. Unfortunately, I see that you have requested a model that we did not have in stock. Therefore, we could not offer you the specific product.
I'm sorry for this inconvenience.
I would be happy if you would like to remove your review.
Thanks!
Kind regards, PS of Sweden team
Love it
I love the quality of this company.
I like the materials and the details taken care of in the production.
very fast in shipments
22 March 2022
Unprompted review
Reply from PS of Sweden
Thanks for your kind words! Hope you are happy with your new fantastic PS products. 💕
/Team PS of Sweden
satisfying with fair prices
23 September 2021
Unprompted review
Reply from PS of Sweden
Ashley thank you for writing this great feedback! We are so glad to hear that our pricing is well fitted to the material and quality we produce. In addition that you are content with your products you have received and we are sure you are enjoying them to the fullest!
If you ever have any questions from shipping to products please get in touch with us via email support@psofsweden.se or through our chat on our webpage we will happily assist you. We wish you a lovely Tuesday and rest of the week <3
/Team PS of Sweden
I;ll comeback for more
22 September 2021
Unprompted review
Reply from PS of Sweden
Nessa that is wonderful thank you we love to hear that! And of course look forward to having you shop with us again to create an amazing shopping experience each time! In addition we look forward to you enjoying many products from PS of Sweden for a long duration in creating wonderful memories with them doing what we all love best!
If you ever have any questions please do not hesitate to contact us via our website on chat our through our email support@psofsweden.se where we will happily answer any questions from products to deliveries. We wish you a wonderful Wednesday and rest of the week <3
/Team PS of Sweden
Reply from PS of Sweden
Thank you so much Camille we are so happy to hear that you have found our services amazing! We always want our customers to have the smoothest and enjoyable shopping experience with us. We thank you for taking the time to write this wonderful feedback and appreciate it greatly.
Of course if you have any queries please do not hesitate to get in touch with us via our email support@psofsweden.se or through our chat on our webpage where we will happily answer you from products to deliveries. We wish you an excellent day and rest of the week <3
/Team PS of Sweden
Reply from PS of Sweden
Marie thank you for your feedback we are so happy that you found your product amazing! We always want the materials we use on our products to be of high quality to look great as well as feel comfortable. Furthermore using high quality materials will add to the long lasting use of each and every product to enjoy to the fullest!
Please get in touch if you ever have any queries we would be more than happy to assist. Contact us on our chat on our webpage or via our email support@psofsweden.se. Have a fabulous Thursday <3
/Team PS of Sweden
First time Horse riding
14 September 2021
Unprompted review
Reply from PS of Sweden
Hi Mavis,
Thank you for leaving a review!
It's so nice to hear that! I you ever need any help or advice with buying a bridle or clothes from us, please don't hesitate to get in touch with us at support@psofsweden.com and we will assist you😊
I wish you a lovely day!
/Team PS of Sweden
Great customer service.
Great customer service.
There was something wrong with my order and it was fixed super fast. Great service!
9 September 2021
Unprompted review
Reply from PS of Sweden
Angélique wow thank you soo much! We are so thrilled to hear that you found our customer service team helpful as we always want to assist our customers in resolving any issues that may arise. For our customers to have the ability to enjoy their products to the fullest and experience in shopping with us the smoothest possible. We love that we could help you have a smooth journey with us. Thank you once again for taking the time to write this amazing feedback we really appreciate it.
If you ever have any questions from products to deliveries please do not hesitate to contact us on our email support@psofsweden.se or via our chat on our webpage where we will happily assist you. We wish you an excellent Tuesday and rest of the week <3
/Team PS of Sweden
Brilliant service brilliant quality…
Brilliant service brilliant quality products and great delivery service would recommend 👍🏻
17 August 2021
Reply from PS of Sweden
Thank you Julie for taking the time to write such a fabulous feedback we always take all our feedbacks on board and are thrilled to hear this. We love that you love your new Grooming bag as well as Leather cleaner 4 in 1. In addition of you taking initiative into caring for your products to fully enjoy them for a duration of time. We always want our customers to have a smooth and lovely shopping experience in navigating through our website through to deliveries. This makes us happy to hear and if you ever have any further queries of course you are always welcome to contact us through our chat or our email support@psofsweden.se where we will happily answer any of your questions. We wish you a marvellous Wednesday <3
/Team PS of Sweden
A MORE THAN IMPRESSED AUSSIE BUYING FROM STOCKHOLM!
An Australian, whose first purchase direct from PSOS in Sweden, was 2 bridles that were not available in my country, in the very rare & hard to find "Pony Sizing".
My order saw me emailing PSOS out of their business hours with problem. Well, I awoke on the other side of the world to a missed call from Elsa of PSOS in Sweden, who was looking to assist me. I called back and Elsa had things sorted out in moments, and my parcel on it's way within the hour - simply amazing, friendly, happy service, using perfect English.
It seems the products are as lovely as the people behind them and I look forward to being a repeat customer!
13 August 2021
Unprompted review
Reply from PS of Sweden
Dianne amazing! Thank you soo much we really appreciate it we always try our best to solve any issues from products to deliveries as fast and best as we can.We are overwhelmed by this great feedback and are so glad you could enjoy your new Bridles and Reins to the fullest. We love that we can open up globally for customers to find and use what they were looking for worldwide for everyone to have the ability to continue to enjoy what we all love best riding. We continuously have products and collections being released for a range of horse sizes to expand our products further as we understand the importance of finding the perfect fit. So that is wonderful you have found the perfect fit in our pony sizes. We use materials of high quality to last longer for our customers and have the ability to use and reuse them over time. We most certainly look forward to welcoming you back over again as our customer and helping you in any way you may need whether it be from our products to deliveries.
If you ever have any further questions of course do not hesitate to contact us on our email support@psofsweden.se or through our chat in which we will always be happy to assist. We wish you an excellent day and end of week <3
/Team PS of Sweden
Absolutely love the new Ocala bridle!
Bought the hunter bridle, Ocala and Bitless bridle and absolutely LOVE both! Such great quality and has made a world of difference in my daughter's horse. She is 1/2 Percheron and tends to carry her head high as a jumper. The soft anatomical ear padding seems to relax and soften her head more. I think other bridles were really tight in that area because of her head size and she had constant pressure. Love the quality, the customer service and beautiful pieces! My daughter got the bold merlot browband and it looks stunning on her bay mare. Love the fit! Thank you for making such quality products!
6 August 2021
Reply from PS of Sweden
Wow! Thank you very much we are so happy that you adore your new bridles and your daughter can use them for a long duration with the quality as this is always our goal. That is wonderful that she has no more pressure around her head with our bridles as we always want our horses to have maximum comfort and enjoying the ride as much as our riders. This allowing us to carry on doing what we all love best with our four legged partners. Thank you we always are happy to help our customers in any way we can and answer the questions you may have or simply needing help choosing which products. Yes such a beautiful shine as well as sparkle and ride in style. We are sure your daughters Bay mare looks incredible wearing the browband with a perfect fit too! We always strive to make our fits fit wonderfully and the material we use to carry on using high quality material so we thank you for taking the time to give this feedback ! If you ever have any questions or queries of course contact us through our chat or email support@psofsweden.se where we will do our best to answer your questions and assist you. We wish you and your daughter an excellent weekend <3
/Team PS of Sweden
Browband Covers
Received very quickly and I love them! They protect my Crystal browbands keeps them shining!!
3 August 2021
Reply from PS of Sweden
Susan we are so grateful you love your new Browband cover, Deep Sapphire and that it is keeping your crystal browbands in perfect condition to be used for a longer duration of time and creating more wonderful memories with! Thank you for taking the time to give us such great feedback. In addition hearing that you received your parcel quickly for you to use and enjoy your new products as soon as you could is perfect! We strive for our customers to receive there parcel as quick as possible even through periods such as Covid 19.
We can see that you have been with us for a period of time and we appreciate the loyalty you hold with us and look forward to continuing a beautiful partnership. Furthermore to seeing you shine you and your horse with your crystal browbands! Please let us know if you ever have any questions we would be happy to help and answer them. We wish you a lovely day and weekend!
/Team PS of Sweden
Just the most lovely quality
As Always the products that came today from PS of Sweden and beautiful, super high quality and incredibly functions. It is super fun to dress the horses is such lovely things. Will definitely keep ordering from them - would love to see more Canadian distributers!
2 August 2021
Reply from PS of Sweden
That is marvellous to hear Hailey thank you for taking the time to write this amazing feedback and being a loyal customer we appreciate it! We always want our customers to love the products they receive and enjoy them to the fullest! We are also so glad that you are having fun dressing up your horse a different day for a different look! Having a different look everyday spices up the hobby we love best and as well as enjoying it in comfort for you and your horse! This is why we choose quality for the horse to be in complete comfort and at there best for them to have a blast too! Of course we understand in regards to the Canadian distributors we are always looking to expand and grow further in which we take it on board currently we are opening around the US further potentially. We are constantly growing so keep your eyes peeled in the future. We look forward to you creating all these wonderful looks and joyfulness with your new products! If you ever have any questions or thoughts do not hesitate to let us know by our email at support@psofsweden.se and via our chat we will always be happy to help <3 Have a magnificent Thursday <3
/Team PS of Sweden
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