Fast , efficient , great at its utter peak intact it’s so great I would make this my favorite brand tbh
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I bought PlayStation 5, paid part with card and part with voucher (after selling few games from my Nintendo Switch collection). It was very cost effective buy in my opinion. Games was sold with gr... See more
It was easy to sell and it was easy to receive the payment, everything worked efficently. I sold a Samsung mobile almost brand new on a Saturday, by filling in online the order. Next Sunday went to th... See more
The laptop I ordered arrived in good state; safe packaging. Everything was in working order. Minor user damages, but that is to be expected with second-hand electronic. Good price for value.
Company details
Written by the company
A CeX compra, vende e troca uma variedade de produtos tecnológicos e de entretenimento, tais como telemóveis, videojogos, Blu-Rays e DVDs, tablets, computadores, entre outros. Também poderás doar os teus jogos e gadgets que já não queiras para uma Instituição de Solidariedade na CeX. Temos mais de 500 lojas a nível mundial. As suas ordens CeX feitas online em webuy.com podem ser agora devolvidas nas nossas lojas. Para devolver, basta ir a uma das nossas lojas CeX com o seu artigo e o comprovativo que recebeu (quer seja no email, impresso ou no teu telemóvel). Para ver a nossa política de devoluções completa visite webuy.com
Compra com Confiança na CeX
5 Anos de Garantia em Tudo!
Desfruta da segurança de uma garantia de 5 anos na mais vasta gama de jogos e consolas, telemóveis, electrónica, computadores e muito mais.
Contact info
4.4
Excellent
26K reviews
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I went to a store to buy a PS3
I went to a store to buy a PS3 and they had 0. How can they have so many PS3 selling online but they have 0 in the store? Costed me trip money for nothing.
UPDATE - They told me to contact them online and did not get any answer. This store is absolutely dog 💩 and full of 🤡
19 October 2024
Unprompted review
Reply from CeX/WeBuy - Portugal
Boa tarde,
Antes de mais, agradecer pelo seu feedback.
Lamentamos que a sua experiência com a CeX não tenha correspondido às suas expectativas.
Efetivamente temos muito stock da Consola PS3 distribuídas pelas diversas lojas CeX, pelo que esta situação não é de todo normal.
De forma a melhor poder averiguar a situação por si indicada, peço que entre em contacto connosco através do formulário de contacto presente no nosso site pt.webuy.com ou através de mensagem directa no nosso Facebook.
Fico aguardar o seu contacto para melhor conseguir ajudá-lo 🙂
Cumprimentos,
Ĩvo
Hello how are you
Hello how are you . I got chargerI that line was broken. I went on of your store they said resolve my problem still doesn’t , chatger some time work how did u send item like this to customers if doesn’t work.laptop was good and nice condition.
23 September 2024
Reply from CeX/WeBuy - Portugal
Good afternoon Mohammad,
I'm sorry for what you're telling us :(
What you tell us is not at all normal, nor does it reflect the image we want to convey to our customers, since all the products CeX sells are checked before they are purchased, so that we can then sell them with the guarantee that our customers get exactly what they paid for, in the best possible conditions.
So that we can have a better understanding of the problem and get you the best solution, I've already contacted you through your email address.
I'll be waiting for your reply :)
Regards,
Diogo
It's the best Shop I ever seen because…
It's the best Shop I ever seen because I save so many my money because buy at reasonable price so I am happy
13 August 2024
Professional store 5 stars!
Clear website, lots of articles available. Good collaboration between CEX-stores in the country. Nice people working inside of CEX-stores. They send a product fast, well packaged and with CTT. Great experience buying at CEX
15 August 2024
Bad returns policy and knowledge of products
I explained to the store manager in Olhao I needed a tablet for sailing navigation, must have GPS, and latest OP. He advised the Xiaomi pad 6 for €310.00. I spent an hour setting it up, only to find it had no GPS. I returned the next day and explained the problem to another member of staff, he said an Apple iPad was what I should have. I insisted it must have GPS, and the assistant assured me it had, this cost €290.00, but they would only give me a shop credit for the €20.00 no cash, even though the other tablet was not fit for purpose! This is of no use, to me as I don´t live in Portugal. I then spent another hour setting the iPad up only to find this also had no GPS. Bad returns policy and knowledge of products.
18 July 2024
Unprompted review
Reply from CeX/WeBuy - Portugal
Good afternoon Alfred,
I'm sorry for what you've experienced :(
What you tell us is not at all normal, since all our employees value correct, transparent and informative service, so this does not reflect the way we operate.
As far as the return policy is concerned, as you can see on our help pages, for in-store purchases we only offer a 2-day exchange period for dissatisfaction, and you can only exchange for another item or receive the amount paid in a CeX store voucher.
However, so that we can contact you privatelly and have a better look and understand this situation, I've already requested your info through Find My Reviewer in Trust Pilot.
I look forward to hearing from you :)
Best regards,
Diogo
You offered a price then try to scam
You offered a price for a new product, then you claims it’s faulty ! It’s not ! You are scammers !
13 July 2024
Unprompted review
Reply from CeX/WeBuy - Portugal
Good afternoon, Nick.
I hope you're well :)
CeX is a company that buys and sells used items related to electronics and entertainment technology.
As such, all our products are properly analysed and tested to ensure that they are 100% functional and unbroken. This is the only way we can offer the next customer a 5-year guarantee, safeguarding them against any original defects.
In any case, in order to clarify this situation in the best possible way, we have already requested more information via Trustpilot's Find My Reviewer :)
Sincerely,
Mariana
the product was in great condition and…
the product was in great condition and it was delivered to me without any problems though it was impossible to track its location during delivery because the website and app just don't have that feature
20 May 2024
Electronic equipment like new.
Quick to deliver. Product arrived well packed, without scratchs, smooth surface, and working fine like new.
29 May 2024
Quality you can trust
I have made several purchases from Cex and always been very happy with the quality of used products.
28 May 2024
Five stars 👍
8 May 2024
fast approach and interconnection…
fast approach and interconnection between physical store and web site
1 May 2024
Normal
Good shop, bad online support, bad return policy
I did not find button "reply" on message from shop, so sharing details as "editing" initial review
good shop - I like it because I can buy good things with chip price, and with good warranty, this is mostly unique in PT, I protected from liars from olx.pt, I can come try, check and buy, that I very like, so "good shop"
bad online support - unfortunately all your branches are independent, and I cannot contact each branch by phone, because there is not phone contact on contact page, so if my location in Porto, and interesting position in Lisboa, there no way to call/ask for some details, only way is to send email with my question, my example is: item I need, you have in many branches, and I interesting in specific configuration, that easy to check just by look at item and answer by phone, but answer I got over email is "we cannot get information from branches", details shop can check in ticketid: 87026, you can say whatever you can here, but in fact you didn`t provided simple help for client just by getting information from your branches, so I can agree on rules like "no phone for clients", "no details in items", but company specialist cannot can to branch ... - "bad online support".
bad return policy - I bought something with price 1000EUR, lets say tablet, came to home happy, tried to use it and found that it does not work, that wasn't catch in shop, lets say rebooting each 1 hour, that is issue, so I comeback to shop and want to return item, and since I cannot buy in another branch, I want to take money and buy tablet in another shop, but I cannot take money back even in the same day (day I bought = day I return), you take tablet and give voucher... so this eliminate my tries to buy many things in this shop,,, in fact - bad return policy, if you have policy to test 2 days and give back MONEY! instead of voucher, then it will be ideal, but for now bad
25 April 2024
Unprompted review
Reply from CeX/WeBuy - Portugal
Good afternoon,
Sorry to hear about your Review :(
In order to understand exactly why you made this Review, especially because of your feedback regarding our online support and return policy, I have already made a request for more information via the TrustPilot platform, so I look forward to hearing from you.
Kind regards,
André
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