Public Mobile Reviews 

Went from $25 a month to $28 and they won't answer questions when contacting them it's important question s but all you get is a bot system. They are owned by telus. I feel like they are shady this is the side hustle to scam us ... Tell me to use google for phone compitable they should know but say ask Google . Like wth they doing . FR
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Netpoetry
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CS_Agent
CS_Agent to Netpoetry
yesterday
Re: Ticket ID:454403-36. SIM/Hardware Issues E2013-G
Thank you for replying, my name is Alex and I will take over



Sadly there is nothing we can do from our end, if you've purchased a sim card and it's not working. Is it possible to test it in a different unlocked / unflagged device?

Also, we can't guarantee that a Public Mobile sim card will work in all the mobile phone brands, as it's impossible. For example, some devices are made for other markets, which doesn't mean that our services are junk



And yes, you must check if a device works on the Public Mobile frequencies, information that can be easily found with a google search, which will also save you time. Plus, these are prepaid services so there are no refunds, which is stated in the Service Terms



Thank you, Alex

Recently my contract with Koodo expired and I was looking for a lower cost alternative. I go to the US a few times a year so a plan that would include USA coverage would be great. I found Public Mobile 34$ 50gig Cdn/US 5G plan and since they use TELUS lines decided to give them a try. Porting my number was fast, but the sim card they sent me did not work and I had a few issues getting online. Had to purchase a new sim card for it to work. Now connected good 5G coverage. If you looking for good value on a great network (TELUS) have a look at Public Mobile.

Smoke signals are more reliable than Public Mobile. Text messages take days sometimes to go through. Calls ALWAYS drop.

Their good looking plan for data fooled me. Signal too weak EVERYWHERE IN WINNIPEG so i could not make a single call or even connect to use any data!!! Lost my $30 to them and immediately switched to Lucky Mobile, which rides on the Bell network… works great; they have great customer service too! Lesson learned…

Terrible customer support. Can’t reach anyone. Been charging me for months and I’ve been trying to cancel for months. Terrible. Terrible They should be sued

Awful customer service - Porting Out

The company support portal never connects you with a live Agent - I would use something like Freedom Mobile which always connects you to a live Agent and is a similar pricepoint.

Public Mobile refuses to give you access to the port out team if your subscription expires or you halt payments. They force you to buy another month - in my opinion, this is lawsuit material. As long as you are within 90 days of cancellation, the account is still yours. Their agents should port your number on request within a 90-min window. There is no guarentee they will ever do this for you. The cstsvc agents are unbelievable frustrating, and at times, condescending even if you are knowledgeable.

Service is ONLY fine if you do everything yourself and never have any issues.

I used to love Public mobile but they have changed a lot they stopped giving you a discount for the people you bring to the company my bill jumped over $10 a month over night. they also did away with the plans there used to be a bunch now theres 4 and all for new activations once you join you no longer have an option other than the one you came in with.

it was handy if you were a cash fluid person you could get a cheaper plan for a month if needed now its no logger possible you pay or go without.

Keep that in mind when picking your plan if you sometimes have lean months.

the removal of the rewards to their new useless system also tells you where they are going as a business once you get people on them you are no longer important and will take away the benefits and plans.

All this makes it a lot harder to overlook their service and issues when you got a break you could over look spotty coverage and dead zones horrible wait times for texts and verifications 10+ minutes at times and the horrible train wreck of an app portal

All these things make it less likely I will tell people about them other than how they treat loyal clients and the tricks they use to get them. the only thing they did keep was the $10 bonus for new customers but after you are they treat you like poop and you cannot even contact customer service as they want you to take care of that for them too. probably why they don't use the parent company's name TELUS as their rep is the same

I can't access my account, or reset my password or doing anything.
No human support. Chatbot goes round and round.

Public Mobile is horrific. I'm looking for another carrier. I live in Calgary and cannot even call Enmax at 310-20-10. I also just tried to call TD Visa... nope, won't connect the call. I pay for my add-ons for long distance so that's not the issue. This carrier is garbage. It drops calls every 5 to 6 minutes now. Pathetic.

The forced switch to public points is a huge scam, increasing my monthly payments by 60%. If I were to stick with them, the price difference would only increase as they no longer reward you for remaining loyal. Avoid Public Mobile at all costs! Absolutely pathetic, just another example of price gouging and the rich getting richer while the poor stay poor.

It would be no stars if that were possible. Public mobile started service with my phone number after Bell advised it was an unsuccessful port. So I had two networks charging me for the same phone number with service on each network. Anyone on the Telus / public mobile system couldn't reach me on the Bell network. Trying to deal with public mobile online is near impossible. After explaining it to them they advised me how I should secure my account. My second attempt to cancel service with them was a attempted port from bell to public mobile in the middle of the night. I have to assume some online service staff are in other countries. Avoid this company, you have to work at it to be this bad!

They have no respect for their loyal customers

I tried to switch from Bell to Public but the activation was never completed successfully and there was no way that I could get any help from Public online and there is no way to contact them in person. So I just went back to my previous carrier. Public's bot is so stupid one can only conclude it was designed to ensure no one ever got any help

I used to be very happy with Public mobile. Even though their customer service was almost non-existent (you had to get help via forums), their pricing coupled with their loyalty rewards made being one of customers a no brainer.

Alas, that time is at an end. They've now forced their loyal customers away from their loyalty program and into a "Public Points" scheme, where instead of having credits applied directly to our account every month, we now have to login once every year to apply "points" to get a credit on our increased bill.

Public Mobile has forced us to accept this switch, a switch which will cost us more money and more effort. Instead of simply paying my bill every month, I now have to accumulate points and login in order to spend those points. No thank you.

To public mobile: you have lost a customer. Thank you for treating us like dirt.

5 years of loyalty and recruiting new customers for them and they simply threw my loyalty in the garbage.

I used to receive close to $10 of rebates per month. A lot of that amount came from having recruited customers for them.

I saw many bad reviews about customer service, but I was ready to live with that and figure things out on my own. To me, it was worth the trade off.

Last week they finally forced all their loyal customer/recruiters to switch to a crappy reward program that earns me pennies per month. Total crap.

Now they expect me to endure a low rate network, bad service, practically no rewards and continuing to pay a company that demonstrated they have no problem disregarding their engagements????

I will be keeping my eye open for better deals and flushing Public Mobile as soon as I find one. It should not be too difficult.

Terrible customer service, where you can only contact "agents" via their weird community private message feature. This isn't a workable solution - it takes days to get a reply, and even longer to try get a resolution.

My wife and I have been with them since 2017 and they decided to cut her line for "non-payment" - which is ridiculous, since both my wife and I are on my credit card, on auto-payment, and no issues. My phone is still active, and we didn't cancel here.

Public messed up, but try and resolve it and you go into the labyrinth of misery that is their "support" process. Horrible way to treat loyal customers.

They have no customer service, none. It does not exist

I will definitely be going with another provider.
I was stupid and even bought another simple card from public .

Worst customer service ever I had in my life don’t subscribe to them ever even if they give you the service for free
No contact phone number
No oemail to contact them
Zero out of 10000

Terrible customer service -- even if you are a pro at text-chat, this one is useless. I have no problem with a text chat-based help system. I do not need a phone# to call. Unfortunately when it comes to public mobile, there is no competent help to be found.