Public Mobile Reviews 

Worst customer service in the history of mankind. After 2 days of trying to get service i gave up. Keep my $40.00. Just want service. Dont fall for cheap price. Its not worth it. What a mistake!

I have been with public mobile for over four years and when I first started using their services they offered a rewards program where for every year you were with them you received $1 off your bill every month. After 4 years I was receiving $3 a month off my bill. Now they are changing their rewards program for everyone to where you just get store credit to buy add ons which do people like me no good as I never use anything other then a very basic package. They screwed their loyal customers over by basically making the rewards program worthless for a fair amount of people.

Absolutely horrible company.
Technical issues from the moment my wife & I moved our cellular service to Public Mobile. There are zero live agents to assist with problems. Public Mobile uses an inefficient & useless chatbot system for customer support. The chatbot will only provide pre-formatted generic answers to issues raised by customers then puts you in an endless loop of repetitive nonfunctional useless responses.

Our service support tickets (all through their chatbot support) all went unanswered. After 4 days of this nonsense, we cancelled our Public Mobile service and returned to our previous cellular service provider.

We have since sent in 3 separate refund requests over 3 days and have had zero responses.

Update:
It’s now been 5 days since our initial request for a refund. Since that initial request was made (and the two follow-up refund requests) there has still been zero replies from anyone at Public Mobile.

However, here is another example of just to show how useless and ineffective the Public Mobile chatbot service is. After we completed the transfer of our cellular numbers back to our previous service provider, we both received emails from Public Mobile welcoming us to Public Mobile with instructions on how to complete our number transfers to Public Mobile. What an absolute disgrace & joke of a company.

I have been charged 252 dollars for a service I did not connect. Tried getting the charges reversed no luck. I can not speak to anybody Public Mobile has 0 customer service. I will have to go to the Better Business Bureau and contact Telus as they own Public Mobile

Public mobile charges you before you even activate. I changed my mind and want to go with another provider and I can't even contact anyone to cancel. It always says there are no agents available. I'm going to have to contact my credit card company and tell them I was charged fraudulently.
Update: I was able to cancel, had to sign in (you can't fully sign in, however click Resume activation (even though that's not what I want), go through a bunch of crap to find contact an agent. Completely unintuitive but was able to finally chat with a real person to cancel!

Loyal customer because the service is decent and they work pretty well overall.

They are now force migrating all customers to their Public Points system.

1) Points system is a massive downgrade from the old Rewards system. There is almost no benefit to the customer. The only real winners in the migration are the company and its shareholders.
2) No option to opt out.

Public mobile has very bad customer service, if you try to switch to another mobile provider, they don't allow you to transfer the number. you got stuck with this bad phone company forever. obviously violating the consumer protection act.

This review score is for Trustpilot. I have been thinking of changing from Virgin to another provider because the cost has become too high. I am on LTE which I understand is 4G and I pay $48 for the similar $24 4G PM plan. However, after reading the reviews, I learned that PM is owned by Telus and along with the extremely poor customer service I will not be using PM and for now will stay with Virgin.

If you need technical support there is no way to get past the bot. I had one choice which was to continue activating and since I ran into a technical issue I could not continue activating. The ticket system did not work and the bot kept telling me to put in a ticket. I had no choice but to go to another phone company with the transition halfway thru because there was no way it could either be completed or cancelled. It ended up being both costly and time consuming. I would never go with a phone company again that does not have any in person kiosks.

A loyal 5 year customer relationship now gone sour. The company has forced a migration to a different loyalty program after years of saying they would never do that. Google search it, lots of furious customers right now. My plan costs will go up substantially with nothing in return. Better deals, live customer service and better companies out there to give my money too. Look elsewhere then a Telus owned outfit like P.M.

Problem porting number. Its been several days now and I confirmed with my previous server that they are all ready to go but Public has done nothing to request number or port it over.
Tried the number change to no effect. Bots dont solve problems.

Switched an old iPhone 6 that was working perfectly on Bell over to PM because it is now just a backup phone with minimal use. Seemed fine until friends reported that they were getting ‘number no longer in service’ msg shortly after activation on PM. But not everyone, just some couldn’t get through including me from my main phone. Wife missed Dr appointment, they got the msg. Cannot get anyone to deal with this. I can’t even finish the “full registration process” because the confirmation code they send to the phone doesn’t come through 🤣. What a pathetic joke. Would like to save some money but looking for new provider.

I am currently in Colombia and lost my sim. Need the sms to log into my bank to get ATM cash. Public Mobile only provide support via their messaging system, no more chat.

Today is Sunday and I started sending messages at 10am and not it's 3pm and still no response.

This is very dangerous!

Tried the service, 100% Dissatisfaction. I did a small research how's the network coverage of Public Mobile (PM). They say PM uses the Telus network and Telus is one of the best cellphone providers. I tried to port in my phone number coz, I have been using that for years. 100% unsuccessful! There is no customer support! Just save your frustration. Never try Public Mobile. Save your money. you will never get a refund!

Do not sign up with Public Mobile if you value your time or money. The hardest to deal with. Used to be not bad in the beginning. The new app is so terrible esp for submitting tickets. Also, why do they not send you any info on your account or list it on your profile. Zero stars if possible.

I’ve been with public mobile since.November 2019 and once found them to provide a good service for both lite users and those who needed big data. Now the benefits for loyal customers has gone. As the focus has shifted on the new customers with 5G big data plans it’s caused havoc and terrible connections issues for new customers. I referred a friend who was not technically confident and had a nightmare getting activated due to service interruptions and failures in the new system. With the new customers only benefits guess I’ll be changing providers.

Worst company in Canada

Ordered two SIM cards during Boxing Day and can’t activate any of them because they messed up the order. I keep getting locked out and the customer service is utter garbage. I keep getting put through to one person and then I respond and another person picks up completely forgetting what my issue is and then the cycle continues. You get what you pay for…. A bad service with bad business ethics and bad processes and bad customer service and worst offer and complete SCAM

New plans and moving to a better network 3g to 4g or 5g is virtually non existent for long time customer. If you want the new and often better deals you have to leave the service then come back as a 'new activation'.

And forget about customer service,... bots bots and more bots with nearly all referring you to the community for help. This is a 100% bail out by the company. The 'community' helpers get points for both advertising and propping up the company and in return get discounts on their monthly bills. It is toxic and unhelpful with most of the pandering members relating 'their experience' or 'their fixes' but with the mass variety of phones connections and other factors,... they don't really know anything helpful at all and are quick to turn on you to the point of harassment just so they can get you to click a 'problem solved' button so they get their credit.

Lets also add shameful and deceptive marketing for add-ons they sell even though your plan is incompatible. Baiting would be a better description for offering up add-ons to seem like there's alot but in reality they are all tethered to your original plan, ergo many new add-ons are incompatible with some or different plans. However the rub is that you won't know until you either -ask the toxic self licking ice cream cone of the community and hope for an answer related to you without a a bunch of them fall over themselves for attention clicks, - or try the plan and when it fails for whatever reason then forget refunds. The standard line is it was your fault for failing to find the relevant info either buried online or through the aforementioned 'community'.

"Public mobile does not issue Refunds"
On a curious note I'd be interested to see how much money is earned by this corporation for refused refunds that may indeed legally be refundable in other situations, providers or countries.

This company takes the customer is wrong approach to new levels and quite honestly as I've seen elsewhere online,... probably should have been sued or had criminal charged filed. Being a Canadian company in a Canadian Cell Provider market that is woefully thin and obviously protected by the Federal Government but lets not call it profiteering or oligarchy, or the evil,... 'Monopoly', then you are stuck with little recourse except to choose one of the lesser evils.

Unfortunately this company is one of the more evils and should be avoided.

Avoid this company like the plague. They took my money, gave me a SIM card that doesn't work, locked me out of my account, and there's not a single human person who can help you out if something goes wrong. Not to mention I was never able to get my number ported over to them in the first place. How they're even allowed to stay in business is beyond me.

Website keeps telling me there is an issue with payment. I have followed all suggestions and spent over 3 hours with a customer service agent. No luck there.

I tried different phones and brands, the app, my laptop, incognito mode, cleared cache and cookies, waited but nothing works.

I checked with my bank and my cards are not the issue. They don't seem to care about it or try to fix the issue.