Pulsio Reviews 5,234

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,435 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting their effectiveness in recovery and pain management, with many finding them to be a worthwhile investment. The delivery service is consistently highlighted as quick and efficient, with many orders arriving promptly after purchase. Reviewers also appreciate the user-friendly experience, finding the products easy to set up and operate, and the website informative. However, some customers also noted issues with customer service, experiencing difficulties in getting assistance or resolving problems, particularly with faulty products or warranty claims. There were also occasional mentions of products not meeting expectations regarding specific features or compatibility, and some dissatisfaction with the need to purchase additional accessories separately.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the excellent quality of items... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products are well-made,... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the quick and efficient delivery... See more

User experience

Users describe positive interactions with user experience, highlighting the product's quality, ease of use,... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the excellent and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Quality of the compression boots and how they were packaged is excellent. Ordered on a Friday afternoon before a bank holiday weekend and product arrived 4 days later (following Tuesday) within the s... See more

Rated 4 out of 5 stars

The knee support is comfortable and does not slip down or bunch up like so many others. It's a superb"soft support" but I would not term it a "brace" as such because it still allows a lot of lateral m... See more

Rated 4 out of 5 stars

Very quick delivery, and had to return the first product as I needed the pro instead which was really easy. The only thing is when I first ordered I got a free product but then had to return it and or... See more

Rated 4 out of 5 stars

Fantastic piece of kit and is really helping. According to my Physio i am getting more of the flexibility back so this is really making a difference for me. Only four stars as to get the Compressor... See more


Company details

  1. Fitness and nutrition
  2. Fitness Equipment Wholesaler

Written by the company

Next-generation percussive therapy massage guns, that revolutionises muscle recovery. Pulsio is a market leader in massage technology with its latest release the Pulsio Air. Fast UK and Ireland tracked delivery and money-back guarantee on all orders.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

Replied to 35% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good product

Quick delivery, does what it says on the packet, super easy to use, strong power on settings, at the moment as it's new well worth the cost,

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Pulsio

I bought my pulsio massager following a recommendation from a colleague, and I have to say I'm very happy with it. I generally use the heated head for quads after a tough speed session, and I find my recoveries to be much faster. No issues with the online purchase, and delivery was fast. Recommended.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

These are a game changer for my…

These are a game changer for my recovery post long runs and bike sessions. Previously would feel efforts in the legs for a day or so, now able to do back to back sessions easier. Wasn’t sure how effective they would be, but are seriously good investment.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Great products

Great products, easy to use website and delivered quickly.
I have many items from the company that help me keep my body going after manual work and gym sessions.
Thank you

18 May 2026
Unprompted review
Rated 1 out of 5 stars

Not a serious TENS machine

I have the Pulse TENS Pod but am trying to return it. I love the aesthetics but it’s basically useless to me for any serious application. I find it very frustrating to use, particularly when placed on an awkward spot. I simply can’t use it methodically or consistently. Changing the settings is very difficult. It’s extraordinary that Pulse provides no information about what the settings are.

18 May 2026
Unprompted review
Rated 2 out of 5 stars

Product is good when/if it works

Product is good when it works. Service is meh…

Ordered an Air because I wanted something for travel. I loved the idea of an aluminum body, good pressure, and a long battery life. The first one arrived and wouldn’t power on. I tried charging and still no luck. When I contacted customer service they wanted a video of the device not turning on, which was a little weird but I complied. I told them I did NOT want a replacement, only a refund via their 30 day no-risk guarantee. They promptly responded letting me know a replacement would be shipped and, because they care about the environment, I wouldn’t need to return the broken one they’d sent. I replied, clarifying that I did NOT want a replacement, only my money back. Suddenly the environment was less of a concern as they delayed explaining how I could return the product, which was now required for a refund.

Due to my own constants (travel for work) I ran out of time. I was departing for a long trip that would push me past the 30-day window for a refund, so I capitulated and accepted the replacement that I didn’t want. Since I already bought a superior product from a company that stand by what they make, I guess I’ll just gift this one to someone I don’t really care for…

Good in theory, but I’ll never buy from them again and will advise others to steer clear. They’ll delay your refund and they’ll push a replacement in you, despite your wishes and their own adversed policy.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Great product

Good product, really does seem to ease muscle stiffness after a long bike ride or gruelling leg session in the gym. Less expensive than rival products but well made and has plenty of functionality to keep amateur athletes more than satisfied.

6 May 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look