I had an issue with my Pulze and contacted Customer Service. Professional attitude, tailored advice and my problem was solved in a few minutes. Excellent communication with a lady called Michaela. Tha... See more
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Certainly! Here's a well-crafted review for a customer service experience that was exceptionally helpful: I recently had the pleasure of interacting with the customer service team at Pulze Bulgar... See more
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Change policy of your customer and like to say we take you as customer and now we so not want to take care of you
Company replied
My device broke down twice before. Each time they replaced the device without any problems. I would like to thank the customer service staff for their quick help 🙏
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Company details
About Pulze Bulgaria
Written by the company
Защо да изберете Pulze? 
Устройство Pulze
КУПИ СЕГА
Добре дошли в Pulze!
Открийте по-богат вкус и повече удовлетворение с най-новото ни устройство за нагряване Pulze 3.0. С подобрена технология за въздушен поток и увеличена зона за нагряване, Pulze 3.0 е най-доброто ни устройство досега. Устройството се предлага в пет богати цвята и работи с нагреваеми тютюневи стикове или никотинови чаени стикове, проектирани ексклузивно за него. Просто плъзнете въртящото се капаче, поставете стика и включете устройството, за да се насладите на 5-минутна сесия, с неограничен брой дръпки. Pulze технология за нагряване е предназначена за употреба само от пълнолетни пушачи или потребители на никотинови изделия. Използването на продукти за нагряване на тютюн или никотинови изделия не е без риск.
Екип за обслужване на клиенти Pulze Care
Вашият екип за обслужване на клиенти Pulze Care е винаги в готовност и на разположение за всякакви въпроси относно Pulze! С радост ще помогнем от понеделник до петък, от 9:00 до 18:00 ч. Свържете се с нас на тел. 0800 80 001 (безплатно за всички оператори) или на имейл info@pulze.bg
Всяко Pulze устройство пристига с пълна гаранция за 24 месеца.
Устройство Pulze
КУПИ СЕГА Contact info
4.1
Great
114 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Easy to clean, maintain, fast to charge and compact
20 June 2024
Unprompted review
Reply from Pulze Bulgaria
Hello, Mrs. Koshutova,
We are happy to hear about the positive experience you've had with our Pulze device.
We constantly strive to provide quality service to all our customers, and we are glad that you share your opinion with us. Thank you for choosing Pulze.
We are at your disposal from Monday to Friday, from 9:00 a.m. to 7:00 p.m. and Saturday from 10:00 a.m. to 6:00 p.m.
Nadezhda, the Pulze Care team
The service guy was very kind
The service guy was very kind and helpful. I'm very satisfied with the communication. Thanks! 👍
28 May 2024
Unprompted review
Reply from Pulze Bulgaria
Hello, Mrs. Stoykova,
We are very happy to hear about the positive experience you’ve had with a member of our Pulze Care Team. We constantly strive to provide quality service to all our customers, and we are glad that you share your opinion with us. Thank you for choosing Pulze.
We are at your disposal from Monday to Friday, from 9:00 a.m. to 7:00 p.m. and Saturday from 10:00 a.m. to 6:00 p.m.
Georgi M.,
the Pulze Care team
The product is very good.
26 May 2024
Unprompted review
Reply from Pulze Bulgaria
Hello, Mr. Nikolov,
We are happy to hear about the positive experience you've had with the Pulze device. We are proud of our products and happy when our consumers share such positive feedback. Thank you for choosing Pulze!
We are at your disposal from Monday to Friday, from 9:00 a.m. to 7:00 p.m. and Saturday from 10:00 a.m. to 6:00 p.m.
Michaela, the Pulze Care team
I am satisfied with device
One star deduction due the fact that EU stopped tobacco with scent fillers. Otherwise I am happy with device.
20 September 2023
Unprompted review
Reply from Pulze Bulgaria
Hello,
We are glad to hear about the positive experience you had with the Pulze device.
In accordance with the EU Delegated Directive aimed at restricting the sale of heated tobacco products with distinctive taste qualities, we have stopped selling our heated tobacco products with capsules. You can find out more information about our products in the retail stores.
Our Pulze Care Customer Service Team is always ready and available for any questions about Pulze! We're happy to help Monday through Friday, 9:00 a.m. to 7:00 p.m. and Saturday, 10:00 a.m. to 6:00 p.m.
Georgi M., the Pulze Care team
two pulze devices - 1 stopped working in 3 monhs
I have two pulze devices. One of them stopped working after several months.
Please advise if the device has a guarantee and I could replace it.
20 May 2024
Unprompted review
Reply from Pulze Bulgaria
Hello, Margarita,
We are sorry to hear that you had an issue with one of your Pulze devices. We would be very happy if you could call us at 0800 80 001 (free for all operators) so we can assist you with a troubleshooting and replacement of your device.
We are at your disposal from Monday to Friday, from 9:00 a.m. to 7:00 p.m. and Saturday from 10:00 a.m. to 6:00 p.m.
Michaela, the Pulze Care team
Correct seller
Correct seller. When my device was broken they charged it immediately. The product is good.
20 May 2024
Unprompted review
Reply from Pulze Bulgaria
Hello, Stoyan,
We are glad to hear that the Pulze Care team has been able to help with the resolving of your issue. We are constantly striving to provide quality service to all our clients and we are happy that you share your opinion with us. Thank you for choosing Pulze.
We are at your disposal from Monday to Friday, from 9:00 a.m. to 7:00 p.m. and Saturday from 10:00 a.m. to 6:00 p.m.
Michaela, the Pulze Care team
I stopped to use Pulze after 2 months
I bought 3 pieces last April. One for present , one for me, which stoped to work after a month and I took one more.The second worked 2 months. No offices in Sofia, only phones to call and share the problem, not useful. Only spent money ....So I stoped to use Pulze since May 2023.
20 May 2024
Unprompted review
Reply from Pulze Bulgaria
Hello, Mrs. Hristova,
Thank you for sharing your experience with our Pulze device, and we are sorry that it has not been a positive one. We would be very happy if you could call us at 0800 80 001 (free for all operators) so we can assist you with a troubleshooting and replacement of your devices.
We are at your disposal from Monday to Friday, from 9:00 a.m. to 7:00 p.m. and Saturday from 10:00 a.m. to 6:00 p.m.
Nadezhda,
the Pulze Care team
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